About Jamf Pro

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include automated scanning, network management, remote protection, vulnerability mapping and device recognition.

The application comes with functionality which sends users notifications when new patches are published, evaluates patches and package updates. Team members can use the system’s self-service portal to push a patch and install it automatically. The solution lets users keep all devices up to date by deploying upgrades and tracking the upgrade progress across the environment.

Jamf Pro enables teams...


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Supported Operating System(s):

400 Reviews of Jamf Pro

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(283)

283

4 stars

(107)

107

3 stars

(9)

9

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 400 results

September 2019

User Profile Picture

Daniel from TSOLife

Verified Reviewer

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2019

the best MDM for Apple devices

using to manage multiple iPads at multiple locations and keep software up to date

Pros

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

Cons

a little difficult to learn, if you've never used an MDM before, but it's not too bad once you get it set up

Reasons for Choosing Jamf Pro

price, better integration with Apple devices

November 2021

Doug from Frontier Ventures

Company Size: 51-200 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

If you use Macs in your organization Jamf Pro is the right tool

Our staff have limited computer skills and often get themselves in trouble (phishing, malware, etc). Jamf Pro allows us to protect them from their mistakes. We do not give Admin access but do provide most software they might want in Self Service. We can also take care of the updates and installs for them so they just use what they need.

Pros

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

Cons

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Reasons for Choosing Jamf Pro

We did not compare, Jamf Pro is one of a kind with its level of integration into the Apple world.

Reasons for Switching to Jamf Pro

Jamf Pro is Mac only and far better than any of the other PC first RMM tools.

February 2020

Mike from Epson America, Inc.

Company Size: 501-1,000 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

February 2020

Terrible User Experience - Would Not Recommend to Admins and Companies

I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Pros

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Cons

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

September 2021

Andrey from Cosumnes River College

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2021

Gold Standard for Apple MDM

Pros

Jamf Pro allows my team to manage our fleet for macOS, iPadOS, and iOS devices effectively. It builds on the groundwork laid by Apple, but executes it in a much more useful manner. The tool allows our users to be self-sufficient when it comes to application updates and installations because we are able to present a SelfService application with IT-approved and packaged software. We're able to use JamfPro to conduct audits on logged on users and time frames whe necessary. Enrolling new devices is seamless when paired with Apple School Manager (education) or Apple Business Manager (enterprise) and the Device Enrollment Program (DEP). Cloud hosted is the way to go with any MDM, allowing devices to reach out to the server anywhere from the Internet.

Cons

The amount of work to deploy and make the product useful is a bit overwhelming. The company is constantly in a process of moving from their legacy Casper platform to the newer JamfPro platform, all while acquiring new components and rebranding them (JamfNow). Applications that were used to interact with the server are being retired, but not all at the same time, so there is a bit of confusion here. Also, I wish there was an easier and less time-consuming way of standing this up, as well as some pre-built tools.

August 2020

Nolan from Punahou School

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2020

Feature rich MDM with excellent support

We're happy with Jamf Pro because we feel confident that we can manage our fleet of machines with more reliability and take advantage of additional features offered by this MDM. We are using Jamf Pro Cloud and the upgrades are automatic. We have cut support time and cost in half due to not having to constantly upgrade and maintain an on-prem solution.

Pros

Jamf Pro delivers software, configurations, and restrictions with accuracy and reliability.

Cons

There are some counter-intuitive processes that might seem redundant or additional steps. Jamf Pro has many features and many ways to configure delivery.

Reasons for Choosing Jamf Pro

We chose Jamf Pro as our platform because of the balance of features and cost that outweighed the others. Jamf's reputation also had a lot to do with our decision.

Reasons for Switching to Jamf Pro

We moved to Jamf Pro to take advantage of the reliability of the industry standard for Apple. The issues with our previous MDM kept adding up and we were troubleshooting MDM issues on a monthly basis. Our hope is that Jamf Pro proves reliable for years to come.