Overall positive experience

ability to create templates with easeeasy to setup with shopifyfast response from support team

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Good

Assistance of the team. I think Hello 24 has a good team

I recommend Hello24 to begin your activity to increase résults

It was very great

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

More uder friendly UI in broadcast page.

I really like the way it is designed.Easy to handle and great support

Customer support is very great. Speically [sensitive content hidden] very helpful for any question.

There is nothing as such to write so why should I ? :)

very pleasant. tool works as expected. technical support is very good.

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

nothing much. it covers our use cases nicely.

It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

It was very good. The team was very supportive with our queries.

It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.

Broadcast campaigns had some customer limits

It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time

Nothing as such. The features I used were very useful

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

No nothing as such, by now. Just a little complex portal rest all good.

Superb support

Automation and price Local guidance Thanks for sharing the webinar and invoice

Support and price and commercial good in price

hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!

Loved the features. Nothing to complain.

Forum with better useability & accessibility and great content strategy

Deploy marketing campaigns & Customer engagement

Should automate customer support queries to the fullest