About Carbonite

Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems.

Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data.

Carbonite stores data in a controlled environment with 24-hour backup gener...


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142 Reviews of Carbonite

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November 2019

User Profile Picture

Andrew from KnightRiley Strategic Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Makes for very easy regualr backups

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Reasons for Choosing Carbonite

Better pricing and much better support responsiveness.

March 2021

David from Professional Technology Management Services LLC

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Carbonite for personal or small business

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Pros

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Reasons for Choosing Carbonite

Pricing was the best and Carbonite contained all of the features I was looking for.

Reasons for Switching to Carbonite

The pricing model changed, and it exceeded the budget allocated.

January 2018

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Dustin from NAACCR, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2018

Reliable Software that provides piece of mind

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

March 2021

James from Pregnancy Resource Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Save your files with confidence with Carbonite!

Overall we have been pleased with using Carbonite. Being able to pay ahead has been great!

Pros

We love that we can count on Carbonite to have our files/data backed up when we need it. The application is easy to use and Carbonite has great features when logged in to change the way you back up your data!

Cons

Using Carbonite is safe and easy, the toughest part of backing up data is knowing how much space we need to have. The great news is that Carbonite will help you with what kind of space you need!

December 2020

mike from BC Systems

Company Size: 51-200 employees

Industry: Military

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Information and file redundancy is key

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Pros

After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons

Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Reasons for Choosing Carbonite

After my research was complete I felt that Carbonite better met the needs of my organization. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself.

July 2020

Matthew from WIN

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great tool for backing up your computer files

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Pros

It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons

Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

Reasons for Switching to Carbonite

Norton Security's backup feature isn't as easy to use or straightforward as Carbonite. I can also buy 2 or 3 year plans of Carbonite and save money.

December 2020

DANIEL from Lacrosse Public Library

Company Size: 51-200 employees

Industry: Libraries

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2020

Carbonite backup solution

Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions.

Pros

Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.

Cons

Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key

Reasons for Choosing Carbonite

Carbonite has all the tools and backup solutions that fit within our budget.

Reasons for Switching to Carbonite

Cost

August 2020

Darell from AVMICRO

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Carbonite is a Valuable Tool

I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it.

Pros

I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use.

Cons

The pricing is a little expensive but it is a Great Product

Reasons for Choosing Carbonite

After reading the reviews of Carbonite it was customer after customer satisfaction.

October 2020

Adam from Buckstaff Public Safety

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2020

Carbonite - Great Support - Slow Servers

The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location you really need to. We have computers "die" all the time and without carbonite (or a similar service) we would be in danger of losing years worth of work.

Pros

I like how easy it is to setup Carbonite. You download the software then simply tell it what files/folders you want backed up. Then you tell it how often to back up. It is easy to setup and after it is setup, you'll forget its there...until your computer dies and you need to restore the files. Luckily, having carbonite means that if/when your computer dies, you won't lose your valuable files. Their customer support is really good. I was having trouble restoring files and was able to get a support agent on the phone within 10 minutes and within another 5-10 minutes we were good to go.

Cons

The carbonite website is pretty slow. I am restoring about 20gb of files now and it is going super slow. It is saying it'll take 16hrs to download 20gb. That's insanely slow. I know it is not our internet because I transfer large files a lot and it doesn't take long with our internet speed in the office.

Reasons for Choosing Carbonite

It was the most popular service at the time.

November 2016

Jacob from Davis & Sanchez, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

November 2016

Good experience with Home version, poor experience with Business version

I purchased two separate licenses at the same time. One was for my home and another for my business. I have been satisfied with the home version, but ended up cancelling my business license after a year. I just kept getting error after error. Each time I called customer support, they had me uninstall then reinstall the software. It never fixed the problem. Eventually, I gave up calling customer support because they didn't try anything new. I don't really know that the difference is between the two, but I had nothing but trouble with the version installed on my work server. The home version, on the other hand, has worked great. It runs quietly in the background. I gave my parents a license for Christmas one year, and they have enjoyed the piece of mind knowing their files are being backed up.

Pros

The home version works great. I like the ability to access my files remotely from any computer with internet connection.

Cons

When running, this Carbonite slows down my computer a little. However, I understand this is a problem with all cloud based backup storage.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Use Carbonite if you don't want to risk losing your data on your computer

Pros

I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select what folders that carbonite will consistently backup, such as my documents or customer invoices folder etc. The plan did not have any data limits on the amount of data you can backup. Carbonite really saved us when one of the disgruntled employees was trying to maliciously delete important documents and negatively hurt the company. It was about as simple as can be to retrieve the documents that were deleted and so nothing bad happened in result of this individuals actions. I never noticed any computer performance when running this software on a computer. I was surprised because I thought it would affect the computer in a negative way. I would recommend Carbonite for anybody dealing with important documents on a computer that cannot lose the information.

Cons

The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!

October 2018

Gregory from USAF

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

October 2018

Great Backup software - expensive

I hav ebeen using Carbonite for about 5 years.

Pros

Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed. Carbonite also has an option to back up your entire system--not just document files. The best selling point is that your files are encrypted before they leave your system.

Cons

Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2018

Dependable service

Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.

Pros

Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer

Cons

The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.

February 2020

Felicia from Shifting Tides Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Great Customer Support

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite.

Pros

We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises.

Cons

On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly.

December 2019

Monique from COMF

Company Size: 51-200 employees

Industry: Government Relations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2019

Worth the Money

Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Pros

We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week.

Cons

Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system.

October 2018

Heather from Erhart Legal, LLC

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Reliable

Overall this is a great product for adding another method of backup to your files for a good price.

Pros

I like that this software is very reliable. It is working in the background constantly updating all new files. Not only that, but it doesn't slow down the computer while doing it which is a huge plus in my book. I've had many other software programs slow my computer down and I end up ditching them. If we accidentally delete a file, we can go into Carbonite and recover it.

Cons

A couple downsides to this is that if you do happen to lose your information, it takes a long time to download all of the files back onto your computer. Another downside is that Cabonite does not backup any files that have the symbol ~ in the name. I use this often to put certain commonly used files up at the top of list for quick access.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Carbonite has saved me a couple of times

I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.

Pros

It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use.

Cons

I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software.

July 2020

William from Bill Ridinger

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Carbonite keeps your information safe

Carbonite is a great product that's very reasonably priced and does an excellent job backing up your information. We have personally relied on them more than once to backup information that was lost in a computer crash and we have never been disappointed.

Pros

Carbonite makes keeping a record of your valuable information extremely easy and reliable. In the past when we have had a computer crash and vital information was lost from the unit we were able to easily find and backup the information from Carbonite.

Cons

We really have not had any negative experience with using Carbonite. It is easy to set up and to download your lost information.

September 2018

User Profile Picture

Jessica from Florida Virtual Bookkeeper LLC

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

September 2018

Set it and forget it while having peace of mind

I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.

Pros

Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.

Cons

Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.

October 2020

Kim from TEED SALES LLC =

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Excellent Back-up Software

We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously.

Pros

Carbonite is easy to set up on each machine. We can select what we want backed up. Restore can be done in a couple ways.

Cons

Occasionally it will give you a message that something is not being backed up and 99% of the time if you check you will find it was being backed up anyway. Just little glitches like that.

Reasons for Choosing Carbonite

We choose Carbonite because of the levels of security they offer.

Reasons for Switching to Carbonite

Failure of our in house back-up system