All Pixpa Reviews

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Matthew

Photography, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

A breath of fresh air

User Profile

Salman

Verified reviewer

Photography, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Best website builder for photographers

couldn't be happier with Pixpa. I tried almost every other platform there is but finally went with Pixpa. They are straightforward with their pricing and honestly, it's the best value you can find out there! I went with their all in one package which is an extremely good value for money.

PROS

Everything about starting and deploying your website is super easy. The eCommerce section and where you sell your photos for print does get a little confusing though. However, once you figure it out, it's super straightforward

CONS

I feel like some of the features have some overlaps with each other. Not that it's a bad thing, but it does take some time to figure out which one you should use. However, their customer service always helps super fast!

Reason for choosing Pixpa

Value for money. No hidden fees. Great customer service even before I purchased a plan

Reasons for switching to Pixpa

The guys at Smugmug weren't straightforward with their pricing and fees. I paid $30 a month for a plan where I could sell my photos as well. After I spent days preparing my website and files, I realized they also charged 15% per sale!!! This was not mentioned when you buy a plan, it was somewhere deep in the guides for starting your website!

Vendor Response

Hello Salman! We are very happy to know that Pixpa has been able to meet your needs. We are currently working on adding more help articles and tutorial articles to make the learning curve easier for new users. Thank you for your detailed review. Your feedback is crucial to us in improving our platform and helping us grow! - Mia

Replied November 2021

Jessica

Leisure, Travel & Tourism, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2024

Easy to Get Started & Templates Look Good

PROS

I most appreciate that Pixpa makes it easy to get a nice and professional looking website up an running without a large financial investment and without much knowledge or experience in web design. It's easy to see the changes I make on the website and it's easy to reverse the changes if I don't like it.

CONS

Where I see that Pixpa could improve is the formatting of photos (being able to use more photo sizes) and changing the layout of the online store.

Reason for choosing Pixpa

I chose Pixpa over other website builders because of the low cost and it's compatibility with my domain resgistrar, Hover.

Vendor Response

Hi Jessica, Thank you for your valuable feedback! It seems that you missed rating Pixpa for our customer support (currently, it's at 0/5). Due to that, your review has rated Pixpa an 8/10. Could you please have a look again at your review and see if you would like to rate Pixpa's customer support. Best, Pixpa Team

Replied March 2024

David

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed January 2021

DO NOT USE WASTE OF TIME

Lots of complications that will appear out of nowhere, for no reason. Constantly having to check to see if my site has somehow gotten a new problem without me editing it.

PROS

It easy to get very simple stuff started, but a waste of time

CONS

They suck. I've been using Pixpa for 2 years and it just keeps getting worse. I just had hours of work deleted, and because they're based in India and not all of their employees have a good command of english I got the report "Have made the changes" regarding a page being deleted and replaced with a months old backup. They're rarely available for normal US business hours, don't waste your time. Headache generator should be the name of their site editing software.

Vendor Response

Hi David, We are sorry that you had a negative experience. You have been using Pixpa for several years now and we value your feedback. Our team will reach out to you to resolve any issues that you have faced. Thank you for continuing to use Pixpa.

Replied May 2021

Jordan

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great Website Builder

Useful and good product for the price. I am not a software expert and I can manage this software.

PROS

Simple and easy to use. There is a clean interface that appear professional.

CONS

Not all pages come out exactly as I'd like

Reasons for switching to Pixpa

Squarespace was too expensive to continue using

Vendor Response

Thank you for your thoughtful review! We're delighted to hear you find Pixpa's platform simple, easy to use, and professionally designed. Our goal is to empower creatives like you, regardless of your technical expertise, to build beautiful websites without a hefty price tag. We're continuously working to enhance our page customization options to ensure your vision comes to life just as you imagine. Your feedback is invaluable in this process. Welcome to the Pixpa family.

Replied March 2024

Kelly

Photography, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Overall Experience is Great

PROS

Inexpensive and has began to offer more useful features over time.

CONS

Videos cannot be directly uploaded. They have to be uploaded from a third party.

Vendor Response

Hello Kelly, Thank you for your review and for highlighting your positive experience with Pixpa! We're glad to hear that you appreciate the affordability and the evolving feature set we've been implementing. Our goal is to continuously enhance our platform to meet the needs of our users more effectively. We appreciate your feedback on the video upload process. We understand the importance of streamlining content management and are continuously exploring ways to improve this aspect of our service. Your input is crucial for us as we strive to make Pixpa even more user-friendly and comprehensive. Thank you for choosing Pixpa over other platforms. We're committed to providing you with the best possible service and look forward to delivering even more valuable features in the future! Best, Pixpa Team

Replied April 2024

Joshua

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great Customer Service Every time

PROS

There are a lot of things I like about Pixpa, but their customer service is the reason for this review. Recently, I switch my domain+host and couldn't figure out how to fix the issues I was encountering. I reached out to them and they quickly walked me through the process and even fixed the main issue with my host for me.

CONS

That I couldn't figure out how to it myself. I don't think that is Pixpa's fault though.

Vendor Response

Hi Joshua, Thank you so much for taking the time to share your experience with Pixpa. We're thrilled to hear that our customer service team was able to assist you effectively during your domain and host transition. At Pixpa, we strive to ensure that every interaction with our support team is helpful, thorough, and tailored to meet your needs. Thanks again for your kind words and for choosing Pixpa. We're here for you anytime you need assistance or have any feedback to share! Best, Pixpa Team

Replied April 2024

Elliot

Music, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Legit good

Very pleased I chose Pixpa to run my website and their customer service is incredible. I'll send a message and have reply within 2 minutes and they walked me through the domain linking which confused me.

PROS

Was easy to use after about 10 minutes of using it and understanding the tabs and what can be edited on which page of the website.

CONS

Would be cool to drag and drop a few things around the website to fill in blank areas

Reason for choosing Pixpa

More affordable was what initially drew me in because I'm not chasing a super fancy website and I don't currently make sales through the website.

Vendor Response

Hi Elliot, Thank you for taking the time to leave such a positive review on Capterra! We're thrilled to hear that you found Pixpa easy to use and are enjoying our platform. It’s great to know that our customer service team could assist you promptly and effectively with your domain linking issue. It's wonderful to hear that Pixpa’s affordability and functionality meet your needs. We're here to provide a robust, yet straightforward solution for professionals like you who need a reliable and effective online presence. Thanks again for choosing Pixpa, and please feel free to reach out if you have any more questions or need further assistance! Best, Pixpa team

Replied May 2024

Jamie

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great Product that met my Needs

Awesome! I would recommend them to anyone!

PROS

I love how easy it was to use. I was able to make an entire website in one day! There online "help" center answers most questions and then their customer service was great at answering additional questions in mostly real time! My old website started losing functionality and the company I had it with would never help. This is by far the best feature for novice web designers!

CONS

So far I haven't had any! They even helped me launch the site so that it would be done correctly with my existing domain name and previous hosting company.

Vendor Response

Hi Jamie, Thank you for your wonderful review! We're thrilled to hear that you found Pixpa easy to use and were able to launch your website in just one day. It's great to know that our help center and customer service team were there to support you every step of the way, especially in transitioning from your old provider. We appreciate your kind words and recommendation, and we're here to continue providing you with the best possible service. Thank you for choosing Pixpa, and we look forward to supporting your journey with your new website! Best, Pixpa Team

Replied April 2024

Nate

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Pixpa is one of the best for your website!

PROS

The Pixpa team is amazing! They are fast, friendly and have an amazing amount of knowledge! Webpages are easy to make and the whole platform is very user friendly, even has options for those that have a bit more knowledge to create something different within. Their biggest strength is customer service, I never had to wait for hours, they usually get back to me within 5 mins or less and they are so helpful, its truly the best spot for your website! I highly recommend!

CONS

I can't think of any, anytime I think of a negative, it was usually a doing of my own because I messed something up lol, but they always timely helped me out and got me back and running :)

Vendor Response

Hello Nate, Thank you so much for your glowing review! We're thrilled to hear that you've found our platform easy to use and our customer service team responsive and helpful. At Pixpa, we strive to empower creatives like you with all the tools you need to bring your vision to life effortlessly. We're here for you anytime you need help, and we look forward to continuing to support your creative journey. Thanks again for choosing Pixpa and for recommending us – it means the world to us! Best, Pixpa Team

Replied May 2024

Linda

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent website builder and ecommerce site

PROS

Ease of use, very easy to set up website, great website builder templates. So easy to set up and looks fabulous. I am super pleased with product.

CONS

No cons, excellent website builder and ecommerce site. Love it.

Vendor Response

Hi Linda, We're delighted to hear about your positive experience with Pixpa! It's wonderful to know that you found our platform easy to use and our templates helpful in creating a website that looks fabulous. Your satisfaction and enthusiasm for Pixpa mean the world to us. We're thrilled that you've found no cons and are enjoying the blend of website building and ecommerce features we offer. It's great to hear that Pixpa has been a successful switch from Google Sites for you. Thank you for choosing Pixpa and for sharing your feedback. We're here to support your journey, so don't hesitate to reach out if you need any assistance or have further comments. Here's to your continued success online! Best, Pixpa Team

Replied March 2024

Eve

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Excellent choice for photographers

PROS

The best customer service in website templates! Building the site felt like having a personal assistant on call to help every step of the way. Every question I had was not only answered very quickly but often even solved directly by the PIXPA team. It was like having your own web designer for free! My favorite team to work with!

CONS

No cons so far ...and I have been using it for three years!

Reason for choosing Pixpa

Better pricing, great customer support, flexible product window sizing for photography prints that don't fit into square windows

Reasons for switching to Pixpa

Bad customer service , constant price increases after first year deals

Vendor Response

Hi Eve! 3 years is a long time and we are incredibly happy that you have had such a great experience with us! Its great to know that our Customer Support team was always there to help you with everything you need! We take customer service very seriously. Thank you for leaving us your lovely review! - Mia

Replied September 2021

Efthimis

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

The best value for money overall package for a pro photographer to maintain his own website!

I am using the service for the last five years and my experience is totally positive. I built and maintain very easily my own website and I really like the overall design and the aushthetics of the templates. For the last year i am also the author of two blogs that I am able to run directly from Pixpa.

PROS

Templates design, photo galleries design, simplicity of use, server up time, integrated blogging

CONS

I don't think that they are cons, they are just some useful updates need to be done. Just add VSCO and VERO in social icons. Add central management of the photos in one place so the user can have total control of the files.

Reason for choosing Pixpa

I discovered Pixpa by "accident". Five years ago it wasn't so advertised. I guess I followed my intuition. I wanted something fresh. After five years of use I am very happy with my choice!

Reasons for switching to Pixpa

The price was very expensive for what the service offered.

Vendor Response

Hi Efthimis! We're delighted that you discovered Pixpa. We're very happy to know that your experience with Pixpa was 10/10! Nothing makes us happier than seeing our users happy. We are constantly growing as a platform to better adapt to our user's needs and your feedback is crucial for that! Thank you for your review. We are very happy to have you on board! - Team Pixpa

Replied December 2022

Tony

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Pixpa is much better than the competition

Overall experience has truly been amazing

PROS

Customer Service Interaction: I believe this is what sets this company apart from other companies. Pixpa has had a tremendous quick response when it comes to inquiries. They have also fixed all of my issues. There is just a level of care by their team that is different from other companies.Easy to use: Software is highly customizable. Very easy to Learn and use without prior website building knowledge.Functional: Website integrates very easy with your own custom domains and also has plugins that you can integrate into your website such as e-commerce or even a chat button that people can use to get in contact with you on the site.Content Management: Very easy to upload your images. Also, the documentation that is listed on their site explains very simplistically on how to get the best quality images without losing detail on your upload.

CONS

The only con I have is more integration on e-commerce for printing sites such as "ThePrintSpace". They have WHCC but more options would prove beneficial to multiple users.

Reasons for switching to Pixpa

I was always a fan of format.com when I initially started my photography journey. The images loaded in full resolution and the templates were nice. However, the site always seemed to suffer either from website/mobile lag and issues when it comes to further customization of my site. It also didn't allow for the ability to use plugins. Squarespace had massive amounts of issues with navigating on a mobile device and always had very basic templates and no in depth customization unless you're extremely knowledgeable on coding. It also cost more money that what your actually getting with Pixpa.

Vendor Response

Thank you for your comprehensive review of Pixpa! We're thrilled to hear that you've had a positive experience with us and that you find our customer service, ease of use, functionality, and content management to be top-notch. We appreciate your feedback about e-commerce integration options, and we'll certainly consider adding more choices to benefit our users. Your input helps us improve and enhance Pixpa.

Replied November 2023

Sarah

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

A great all-in-one service for photographers

I found Pixpa when looking for an all-in-one photography experience that would include a website as well as possibilities to provide client galleries and selling photos. I’m so glad I chose them. The website looks very professional and the software is very user friendly. It’s very reasonably priced and much cheaper than having to pay for all of these services separately.

PROS

I like that Pixpa houses all necessary services like website building, client galleries and selling images under one umbrella. It prevents integration problems and makes that you ultimately pay less.

CONS

Pixpa is very user friendly, but the website building software could be a bit more versatile in comparison to other big more general website building software.

Reason for choosing Pixpa

Pixpa looked better and seemed more like what I needed. It was specifically aimed at photographers

Reasons for switching to Pixpa

Pixpa had all services I needed and was more specifically equipped to deal with the services I needed

Vendor Response

Hi Sarah! We are very happy to know that you have been enjoying our platform! Good to know that our client galleries and e-commerce facilities have been able to help you handle your needs all in one place! At Pixpa, we are constantly working to improve our platform and make it better adapted to our users' needs. Thank you for your thoughtful and detailed review. Your feedback is always an invaluable help to us! - Team Pixpa

Replied March 2022

Claire

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Perfect Service to Make Your Perfect Website!

Absolutely wonderful, easy to use, and amazing customer support.

PROS

Pixpa offers a variety of templates for you to choose from and edit to your hearts content. They have an amazing customer support team that helps you with anything you are not understanding or need help with. Highly recommend Pixpa for anyone needing a user friendly, pretty, and accessible website to fit your branding and all your website needs.

CONS

I would like to see Pixpa allow me to create my own user names for my master log in page, which I utilize for my clients to log in and see their finished galleries.

Reason for choosing Pixpa

I loved the pricing along with how the galleries worked. I honestly would not have gone with Pixpa without having the free trial first.

Reasons for switching to Pixpa

Pricing and capability to what I was looking for.

Vendor Response

Hi Claire! We are thrilled to be your perfect service for your perfect website! Our number one priority has always been customer service because we believe in putting our users' first in everything we do. So, it's awesome to know that you had such an amazing experience with our Customer Support team! Thank you for your lovely review and your valuable feedback and suggestions! - Team Pixpa

Replied December 2021

Joel

Recreational Facilities and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Feature rich, still needs more.

I am overall fairly pleased. However, I am still using another provider for client image galleries and purchases because it simply works better than picthrive.

PROS

It is feature rich and versatile. I really like how it integrates with my LAB WHCC. The client app are really a great product. -they should be made sell-able.

CONS

The pricing structure is good, but really need more value per tier or lower priced tiers for extra storage. Since your clients are paying for storage, you should definitely have video available for digital downloads. This will require more storage, and thus, you will need to be more competitive with storage plans. Images need to load faster, period. It takes WAAY too long for images to load. -video will need to be even faster. My clients are often confused about where their downloads are and how long it takes to get them. I also want the ability to offer souvenir albums, which I can not do. The send to client function is limited to 3 emails at a time... which requires multiple sends.

Reason for choosing Pixpa

Most features that I wanted/needed... However, I am not pleased with the most important one which is selling images to clients as digital downloads.

Reasons for switching to Pixpa

Better pricing, more features.

Amber

Arts and Crafts, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

So glad I found Pixpa!!

PROS

I’m so glad I found pixpa. I love the ease of use and how quit it is to set up. It’s perfect for a portfolio, store, or blog. For me it’s better than Squarespace!!

CONS

So far I don’t have anything I don’t like about this software.

Reasons for switching to Pixpa

Tired of overpaying for features I didn’t use. I mainly needed a portfolio. Paying $30 a month wasn’t worth it.

Vendor Response

Hi Amber! We're glad you found Pixpa too! We're delighted to know your experience with our platform has been so wonderful so far. It's great to have you onboard with us.Thank you very much for your lovely review! - Team Pixpa

Replied July 2022

User Profile

Dana

Verified reviewer

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Exceptional Platform With Exceptional Service

Pixpa is a "Wordpress Be Gone" answer for me. I was on the prowl for something less bulky, less time consuming, and better customer support for those rare issues/questions. Pixpa came through like a mega-god, seriously. They've been superior since day one and continually show their superiority through their reliability, reasonable pricing and flexibility.

PROS

Pixpa is wonderful, easy to use, speedy and allows you the flexibility and creative freedom to build a site (basic or advanced) that fits your individual needs. They offer an e-commerce solution, as well as the ability to blog and host client galleries for creatives. My business wouldn't be where it is without Pixpa and I owe them a huge debt of gratitude for making things so simple and streamlined while keeping it professional and unique.

CONS

If anything, I think, it's just the templates. But even so, they've come a long way since I signed up and they keep releasing new updates, templates/sections/snippets, etc. I've not once needed anything they don't offer.

Vendor Response

Hi Dana! We are thrilled to know that Pixpa was able to make a positive impact for you business. We keep our users' needs and satisfaction first and it makes us very happy to hear that we could provide you exceptional professional service! Thank you very much for taking the time to leave us your review! - Team Pixpa

Replied May 2022

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Heartfelt Appreciation for Pixpa and Outstanding Service by [sensitive content hidden]

Dear Pixpa Team, I am writing to express my sincere appreciation for the outstanding platform and services your company provides. Pixpa has truly been a game-changer for my business, offering a comprehensive solution with all the necessary features for website development and promotion. What sets Pixpa apart is not only the wonderful product you offer but also the exceptional service that accompanies it. I want to extend my gratitude to the entire Pixpa team for their commitment to excellence. I would like to highlight the exemplary service provided by [sensitive content hidden]. His dedication to customer support is truly commendable. [sensitive content hidden] has been available 24/7, ensuring that no query or concern goes unaddressed. Even with the tightest deadlines, he has consistently delivered prompt and efficient assistance, going above and beyond to support the development and maintenance of my website. Moreover, I am impressed by the affordability of your product, making it accessible to a wide range of businesses. Pixpa's combination of a high-quality product, excellent service, and competitive pricing is truly remarkable. In conclusion, I am a satisfied customer who not only values the Pixpa platform but also recognizes the exceptional contributions of [sensitive content hidden]. Thank you for providing a wonderful solution that has significantly contributed to the success of my online presence. Best Regards, [sensitive content hidden] Professional Photographer

PROS

Very Good Services at all time. No single delay to solve your issue.

CONS

Not yet felt as such any cons.Whenever I face any issue, I will write here for sure

Vendor Response

Thank you for your kind words about Pixpa! We're delighted that our platform and support team have positively contributed to your business's success. Your recognition of our affordability and dedication to quality service is greatly appreciated. We're thrilled to be a part of your online journey and look forward to continuing our support. Best, Pixpa Team

Replied January 2024

Chrissy

Photography, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Excellent, affordable service with great templates and great customer service

I love so many things about Pixpa, including the fact that that let you do a free trial period without entering your credit card information, their clean and up to date templates, the fact that they are always improving upon their websites,and their wonderful customer service.

PROS

Pixpa staff make this software more and more straightforward to use the longer that it is around. The templates are clean and offer a variety of different themes, and the customer service has always been excellent, with the Pixpa customer service experts consistently responding within 5 minutes or less.

CONS

There was a bit of a learning curve getting use to this website editor as opposed to other WYSIWYG editors, but the learning curve was not very steep and it didn't take me long to get used to it.

Reason for choosing Pixpa

Pixpa was the best value for my money.

Vendor Response

Hi Chrissy! Your review title summarizes everything we want to be and we are delighted to know that we have succeeded in that for you! We are working on making the learning curve easier by adding more help articles and tutorial videos. Thank you for choosing Pixpa and for taking the time to leave us your lovely review! - Mia

Replied September 2021

Larry

Photography, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

I Should Have Changed To Pixpa Years Ago

My overall experience has really been a wonderful surprise. The ease of use with the software, the speed of their servers, and fantastic support. The reason I was looking for a new WebHost / software was to get away from the third-party subscriptions using WordPress. The prices of Square, Wix, etc. was more than double the cost of Pixpa If it wasn't for the 15 day trial, I would have stayed using WordPress on the old hosting company. I was overall happy with them and had been running my business with them for years.

PROS

What I like most is how full-featured this software is for a photographer's website. It's easy to make forms, set up client proofing areas, client orders, payment processing, and customize your website. All this and more in one software. For years I've been using WordPress for my business website and relying on third-party plugins for these features. Many of these third-party plugins also have monthly or yearly subscriptions. The cost of Webhosting and the additional plugins make Pixpa a bargain and much easier for us do-it-yourself people.

CONS

For me the only con with Pixpa and needing an email host provider. I firmly believe if you have a business and website you should have emails that use your domain name. I feel that is really important and more professional than using a gmail.com account or free email service. I fully understand why Pixpa doesn't have mail services. But I think that's the only area that I can find a con with their services and software.

Reasons for switching to Pixpa

Looking for an all-in-one software solution to get away from third-party plugins for client galleries, marketing, and eCommerce.

Vendor Response

Hi Larry! We're glad you found Pixpa! We're very happy to know that Pixpa was able to meet your needs as a photographer and help you set up your beautiful website, nothing pleases us more than making our users happy. We're delighted to know your experience with our platform has been so wonderful so far. It's great to have you onboard with us. Thank you very much for your lovely review! - Team Pixpa

Replied December 2022

Stacey

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Pixpa Review

Pixpa is an all in one program, I haven’t been able to find any other one that includes as much as Pixpa does.

PROS

I love that Pixpa had all the features I was looking for in a website host. Not having to have a handful of subscriptions to multiple places was what I was desperate to find and I am so glad I have discovered it! The team is top notch with communication and are always there to help me with any question I might have!

CONS

I would love to see the program have some more custom tools geared towards a photography business, for services I would love to see a deposit/retainer and tip option.

Reasons for switching to Pixpa

I switched because Pixpa did both of the above and I was looking for 1 subscription to do it all.

Vendor Response

Hello Stacey! We are very happy to hear that Pixpa has been able to meet your needs and requirements. We are glad that our Customer Support team was able to help you out and answer your queries whenever needed. We take customer service very seriously. Thank you for taking the time to leave us your valuable feedback and suggestions. We are constantly working to make our platform better adapted to the needs of our users and your feedback is an important part of that process! - Mia

Replied November 2021

Linda

Photography, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Found my e-commerce/web builder platform

My old current website is looking old and tired with not many or poor options for selling on as I want to do directly from my own photography website. I also wanted a more modern looking design with features I can custom to my needs and Pixpa allows many of these features which I'm excited to use.

PROS

I researched many platforms before I decided to stick with Pixpa. From day 1 their customer support has been A++ They have been very generous with their time and support when I was having any issues and whilst I have been building my website. I can contact them live most of the time, but if not, they get back to you asap. The platform itself is quite intuitive and easy to use once you get into it. May of the features suit exactly what I envision for my website so I look forward to launching very soon,

CONS

There are a few minor features as I have been working on website I have already suggested and they have noted for possible future upgrades, but nothing major to stop me from working on website.

Vendor Response

Hello Linda! We are very happy that you chose us as your website builder. It's great to hear that our Customer Support team was able to help you iron out any issues that you had. We encourage you to contact our wonderful Customer Support team for any queries or issues you may have. It is wonderful to have you onboard with us! Thank you for the review. - Team Pixpa

Replied December 2022

Freddie

Arts and Crafts, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great feature filled platform

I was hesitant to use the platform as I was coming from services like Wix. But I love the choice of templates and integration with various services. Most importantly the support team have been very good and speedy in helping me with any issues I've come across. I now have 2 sites running on Pixpa.

PROS

Templates and site editing Lots of Storage

CONS

Needs integration with more payment services and print labs

Reason for choosing Pixpa

Cost and features

Reasons for switching to Pixpa

Cost

Vendor Response

Hello Freddie! We're happy to know that you found Pixpa to be a great platform and suited to your needs. Thank you very much for your feedback. We constantly strive to improve our platform and add more features and upgrades as per the needs of our users. Your feedback is important in helping us achieve that. - Team Pixpa

Replied April 2022

Showing 1 - 25 of 458 Reviews