All AppTrana Reviews
1-24 of 24 Reviews
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Anoop
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Effective and affordable solution for web application protection
Good product and got betters results. Its a value for money product.
PROSSimple configuration with most of required features like, protection from DDoS , SQl injection, Bot attack , Geo - location filtering etc. at a very affordable cost.
CONScustom rules in the firewall can have more features.
Reason for choosing AppTrana
SAAS based application and easy to configure.
Vendor Response
We are a completely managed solution and through custom rules, we cover all the cases that come under WAF preview. There are multiple ways you can request for a custom rule, for vulnerabilities that are not protected throughout of box rule set, you will see the protection status in the portal and our users can request for the custom rule where our security experts would write rules to protect those vulnerabilities. Apart from that, customers can also reach out to support any specific custom requirement they have, and on understanding the need our team will write the specific rule. We request you to reach out to support@indusface.com with your specific requirement and we would be happy to help. We appreciate your valuable review...!!!
Replied March 2020
Rohan
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Does its job nicely
Good enough experience. Helped us run our application properly and adhere to the performance and availability promises. Custom requirements have been catered to almost always.
PROSIt is good at preventing attacks. The dashboard gives a precise update about the security/events. With the CDN and location in Mumbai, it has helped us reduce latency times and increase performance. Negligible downtime. Great service and customer support.
CONSSetup doesn't provide an IP but a FQDN because our application and business model works well with an IP. Not much free b/w is provided. Available only at a few locations globally.
Reason for choosing AppTrana
Located in India.
Vendor Response
Thanks for your review. We have data centers in multiple Geolocation and with integrated CDN where CDN POPS are available all over the world, we ensure that there is minimal latency for our users. FQDN model is required because we provide an integrated offering of Web Application Scanning and Web Application Firewall. We are happy that you have had a good experience using our product and we were able to meet all your custom needs.
Replied March 2020
Shubham
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Good support from apptrana support team
WAF is good and support team is very helpful.
CONSAll applications report are not download in single click
Shiva
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Managed Application Security
We are a SAAS solutions provider providing health benefits administration services to organization. Security of the our application is very important and was a requirement for our customers before subscribing to our service. AppTrana solves this problem and allows us to provide security reports to our customer providing proof that we take steps to protect their data behind our application
PROSSimplicity and takes the pain away of managing application security
CONSNotification alerts of incidents if any requires improvement. There is a 24x7 support team which helps, but they can improve further on the automated notification if there is any incident of attacks or downtime risks due to it
Reason for choosing AppTrana
The white glove Managed service option they provided for WAF and application security. I do not have to invest in building expertise and spend time for doing the same within my company
Vendor Response
As you rightly pointed out we provide 24*7 management and hence notification is sent to internal teams for review and take corrective action. We do not expect our customers to be security experts to take corrective action, that said we are working on providing more relevant information to customers so that they are aware of what is happening with their sites. Recently on these lines we have started sending notifications when our system identifies surge in traffic, the server is not accessible, etc. It is an ongoing process and you would see the value of the improvements that we are trying to make soon. We appreciate your valuable review...!!!
Replied March 2020
Sharad
Verified reviewer
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Security during Application design
1. Time to Market has been faster 2. Continuous Protection from known threats
PROS1. The detection of attack patterns and the POC which can be tested before making live. 2. Simplified single view dashboard
CONSOnce the POC is implemented it need not be approved again for deployment Selection of POC for testing should be in single click across all onboarded application.
Reason for choosing AppTrana
1. Support has been excellent 2. Readiness to consider changes and innovate 3. Value for money
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied February 2021
Dipesh
Insurance, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Good product and support
Customer support response to any identified issues. Alerts and notifications sent by the tool on periodic basis. Protection provided by the too for onboard Ed applications.
CONSLicense model should be improved to include uat, pre-prod, and prod URL at the same cost. Predictive analytical should be included in the dashboard to highlight configuration tweaks that need to be done to improve WAF protection.
Rohit
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Apptrana Review
satisfactory
PROSPortal has most of the required controls, virtual patching option of vulnerabilities & Prompt Customer support
CONSMore transparency on data flow on the portal itself would be of immense help as it will reduce dependency on the support team.
Reason for choosing AppTrana
Was informed that it provides overall Web Application Security and being a hosted solution there were no deployment challenges.
Vendor Response
Thanks for the review.
Replied February 2021
Nikunj
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
A fully integrated offering with managed services included as part of 24x7 with the product.
Loaded with features and managed service included as part of the support services is a must have for Cloud WAF offering
PROSApptrana is a solid product plus service that includes following bundled in one offering and consumption based pricing model Cloud based Web application firewallApplication vulnerability AssessmentManaged Rules and Virtual Patching24x7 support and Managed servicesManaged DDOS and Bot mitigationCDN with distributed caching bundled with the product
CONSNo major cons that effect the services.
Vendor Response
Thanks for the review. We strive to provide a complete solution and it is great to see that the same is resonating well and are happy with the value our customers get from the product. It motivates us to keep improving and serving our customers better.
Replied February 2021
Arjun
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Indusface WAF for Business Continuity
From blocking to defending Cyberattack , it has been a great solution. It also utilizes information from the cyber Threat Alliance to help with web application attacks and threats.
CONSMonitoring and Alerting need to improve from product prospective, but we are seeing return on investment already.
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Mahesh
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Feeling secure
Good
PROSFirewall and DDOS protection were quite helpful
CONSCustom Rules could be more versatile. Thank you.
Arun
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
IT Security Head
The support team is really helpful and always provide remediation based on our requirement.
PROSOn the Fly implementation. No downtime for any of Public facing critical applications,
CONSAvailability in our Geographic location
Reason for choosing AppTrana
Cost Effective, Inbuild with Multiple Security features
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Mangesh
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
One of the Best WAF Product in market
Ease to use features and functions in Apptrana portal.
CONSMany things available in portal but are not communicated to users on how to use.
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Smitha
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Good Customer Support team
Support team is really good
PROSAlert is sent on time Immediate Action taken when there is a attack
CONSNothing as of now. Im not from technical team to comment on this. Need to see
Ariel
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Nice, reasonably priced WAF
The possibility to find and occasionally patch automatically backend system vulnerabilities.
CONSOnboarding took some time until everything worked smoothly.
Reason for choosing AppTrana
Competitive pricing.
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Saurabh
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
AppTrana Review
Features and Ease of use. Very simple UI and easy to understand and navigate.
CONSNo Cons found. Very good WAF application
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Manoj
Chemicals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
WAF Review
Yes product is easy to use , integration is easy and support team is also good.
CONSAs such no such issues is faced. Some feedback shared with relevant team.
Ken
Insurance, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
Solid Vulnerability Assessment / App Audit tool with good reporting
The value proposition is great on the product, the cost is based on URL an dis very reasonable considering the level of analysis and data that is provided.
PROSThe quality of the reports that are created following a scan are very good. The details provided and tips included are very useful to provide to our development staff and there is a good mixture of Executive level reporting / graphs as well as detailed level info for developers to consume.
CONSIf you have a large list of defects to resolve, there is not a good way to re-test only a subset of defects / a single defect that the team wants to validate.
Vendor Response
Thanks for your review. We have data centers in multiple Geolocation and with integrated CDN where CDN POPS are available all over the world, we ensure that there is minimal latency for our users. FQDN model is required because we provide an integrated offering of Web Application Scanning and Web Application Firewall. We are happy that you have had a good experience using our product and we were able to meet all your custom needs.
Replied May 2020
Anirban
Non-Profit Organization Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great Product with excellent Customer Support
Ease of use and very easy to configure which suffices the purpose.
CONSNothing as such .. Good product with ease
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied February 2021
Shridhar
Insurance, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Apptrna Portal WAF
The Apptrana portal is very user friendly
CONSIntegration with other devices like SOC.
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021
Lidija
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Comprehensive security solution with a stellar support team
Very straightforward onboarding which was truly zero downtime. The featureset is comprehensive, the management console is intuitive and the application does exactly what it says it's going to do. The standout feature was the provisioning and support team. Any question I had was answered swiftly and professionally - kudos.
CONSIt would be nice to be able to upload whitelist elements instead of adding 1 by 1.
Akhil
Computer Software, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Amazing support, sales & tech team
I have to say, indusface has the best client & customer support i've ever seen for any SaaS company! i'm really impressed with the speed. you were able to resolve my issue at 1am in India within 30 minutes including resolving the backend login issue i can't imagine this level of client support across tech, sales & operations team in the middle of the night by any company! very impressed overall
PROSreally quick response, easy to use and great customer support made this my favourite product in the industry! i can't imagine this level of client support across tech, sales & operations team in the middle of the night by any company! very impressed overall
CONS• minor login issue but that was resolved quickly
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied February 2021
Jaime
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Review
- Great software, but I don't have anything to compare to - Would like more ability to see breakdown of actual bandwidth usage
PROS- Seeing URL traffic - Ability to black/white list IPs and URLs on demand even non-technical users can do so - I like data, so more data points and information the better
CONS- Logging me out constant, even while actively using the software
Reason for choosing AppTrana
- Recommendation from a trusted partner
Vendor Response
Thanks for the feedback, we try to keep our portal simple so even non-technical users can use it, happy that it is resonating with our customers. Someone from our support team will reach out to you, to understand the issue that you are facing around log off.
Replied May 2020
Vasil
Consumer Goods, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Very, very good web application firewall
The easy way you could deploy over and start utilizing its capabilites.
CONSNot much actually but perhaps the dashboard/GUI wise it could be a bit more smooth in experience. Frequent session timeouts can be regarded as a nuisance too.
Mohit
Construction, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Mohit Jain
Very Good
PROSEasy of Use , Good Performance , Good Support
CONSSome tele support required for immediate support
Reason for choosing AppTrana
Value for money .
Vendor Response
Thanks for the review. This motivates us to keep improving and serving our customers better.
Replied June 2021