About Gluu

Gluu is a cloud-based process management solution suited for a variety of industries. The solution helps users understand and execute their processes. Key features include process mapping, work instructions, task and case management, reporting and knowledge sharing around processes.

Gluu enables process managers to automate recurring tasks. The solution provides a collaborative workplace where employees can create process flow charts collectively. It also enables users to organize responsibilities and allows workflow to be presented in a visual manner.

Gluu performs process mapping and helps users assign roles to team members. It also tracks various stages of task completion and notifies process managers when tasks have n...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of Gluu

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

January 2019

User Profile Picture

Maiken from TimeLog

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Great process platform!

We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also. Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards. The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Pros

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Cons

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Response from gluu

Replied January 2019

Thanks for this review!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Amazing platform for process optimization!

I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization.

Pros

The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes. All the above combined with a great user interface - provide you with a strong platform!

Cons

My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

Response from gluu

Replied December 2018

Thanks for this review. We're happy that you're seeing value from your company's implementation.

June 2019

Søren from RPC Superfos

Company Size: 51-200 employees

Industry: Packaging and Containers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Great search options

If it is entered in GLUU, chances are that you are going to find it when searching for it. This is the most important trait in my opinion. The diagrams are good, and service is responsive.

Pros

The search ability of the items is great. One of the biggest pros against the old solution.

Cons

The options to print the swimming lane diagrams can be somewhat tricky at times. The breadcrumbs stop before the main view, making it hard to detect the overall source

Response from gluu

Replied June 2019

Thanks for the review and input - we'll consider the suggested features.

February 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

February 2021

Processes in the easy way

Gluu is built by a team that really understand the challenges of getting business processes to work in real life. They always listen to our problems and have ideas for solving. Sometimes this includes developing new features and sometimes it is a more general/holistic discussion about processes.

Pros

The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place.

Cons

It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed.

February 2021

Bart from Epcor

Company Size: 51-200 employees

Industry: Airlines/Aviation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Current best practice

EPCOR decided to use Gluu for our entire organisation. We've tried implementing a process mindset before, but got stuck in implementation because the software and the processes were more burdensome than helpfull. Gluu has a very user centric approach (especially for frontline workers) where the processes exist for the user - and not the other way around.

Pros

- Great tool that combines process design & work instructions - Easy to learn for non IT users - In just a short time you get a visible process that you can share with others - Pro-active customer support - Easy to manage as an administrator

Cons

Implementing a process mindset is a daunting task. Our organisation was reluctant to start, so I think the hardest challenge for us was the change management rather than actually using Gluu. Gluu had some helpfull Process Owner training courses that actually helped and please consider getting help from Gluus consulting partners.