Gluu is a cloud-based process management solution suited for a variety of industries. The solution helps users understand and execute their processes. Key features include process mapping, work instructions, task and case management, reporting and knowledge sharing around processes.

Gluu enables process managers to automate recurring tasks. The solution provides a collaborative workplace where employees can create process flow charts collectively. It also enables users to organize responsibilities and allows workflow to be presented in a visual manner.

Gluu performs process mapping and helps users assign roles to team members. It also tracks various stages of task completion and notifies process managers when tasks have not been completed in time. The solution also offers Office 360 and G Suite integrations.

Comment labelling
Comment labelling

Comment labelling

Performance management

Performance management

Process listing

Process listing

Task manager

Task manager

Supported Operating System(s):

Web browser (OS agnostic)



10 Reviews of Gluu

Overall rating

4.5 / 5 stars

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Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

A Starting Point for Managing your Business Processes

Pros

Gluu is an easy to use and still actively developed business process management tool with a reasonable pricing. After comparing many tools in the market, we choose Gluu for mapping and documenting our business processes. 
This tool is easy to use which enhanced the productivity of mapping, documenting and editing the processes we put into this system. It encourages the whole team to take part and contribute to the whole process mapping tasks. 

The business development team from Gluu is also helpful at each stage of our process management project. They understand what we need, sharing their insights, and answering our queries in timely bases. They even collaborate with us when they are developing new features.

I'm excited that I have found Gluu for managing our processes, and I would recommend this tool for anyone who starts to manage their internal processes.

Cons

The tool is more internal based, it would be good if it has a portal for external users' participation.

I'm looking forward to seeing Gluu has more integration options with other business systems.

Review Source: GetApp

Billy from Joosr

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The software is an effective way to formalise your processes, and customer support is always on hand

Documentation of all my processes so anyone can do the job

Pros

The process documentation / swimlane diagram drawing tool is really effective, and the ability to have documentation behind each activity in a process is invaluable. Also, the customer support is extremely good.

Cons

Sometimes it can be a bit fiddly when saving process documents, and it takes a little while to get used to the process drawing tool.

Review Source: Capterra

Gitte from Infomedia A/S

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

March 2016

Great supportteam

Gluu's support team is great. They have been very nice, helpful and fun to work with during our start. They answer fast and always solved my issue. It's been a real pleasure.

Review Source: GetApp

May 2015

Gluu

“We have recently started on our journey towards continuous improvement here at Bisnode. Gluu will be our collaboration and communication platform to ensure a common way of working. It is very easy to use. Managers in all functions are about to start mapping processes with their teams. Everyone is excited about this engaging and collaborative approach. It will prepare us for value stream analysis and elimination of waste. It's a good platform with good support."

Pros

userfriendly, easy to implement

Review Source: GetApp

Response: Gluu, Gluu

May 2015

We're looking forward to supporting your journey towards continuous improvement. The road is challenging but the rewards can be great.

April 2015

Quick start to BPM

To work collaboratively on the process change you need transparancy to reach af common understanding from the stakeholders. Of all the BPM solutions I know Gluu is by far the most easy to use and start. This matters since it allows you to develop a process oriented culture before you invest in any heavy duty software. Start simple and small with Gluu!

Review Source: GetApp

Response: Gluu, Gluu

May 2015

Thanks. Gluu has been tested with process hierarchies of up to 1.000 processes. So simple and small can be scalable also.

Jim R. from Nupo A/S

Number of employees:  11-50 employees

March 2015

Gluu is great for getting top management and process owners involved in quality management....

Gluu is great for getting top management and process owners involved in quality management. I have 20 years experience with quality management in the food industry (ISO 22000 & ISO 9001), occupational health and safety (OHSAS 18001) and environmental management (ISO 14001). The challenge has always been how to engage colleagues beyond the quality function and how to ensure continuous improvement. Gluu is a great tool for making this easier. I can highly recommend it to quality managers.

Review Source: GetApp

Response: Gluu, Gluu

March 2015

We're happy for your vote of confidence. Most of our users don't perceive Gluu as a quality management platform. For them it is the place where co-workers collaborate on the common way of working.

Thomas from DanskLEAN

Number of employees:  2-10 employees

March 2015

Excellent tool

I've worked with a lot of business process software. With Gluu I have finally found a simple, basic combination of lean management, process mapping and communications. It's so simple to use and implement. I can recommend it to those that don't want to use Visio but still don't want to invest heavily in enterprise BPM software.

Pros

Easy to use and an excellent platform for documenting and communicating your processes.

Cons

I haven't found any yet.

Review Source: GetApp

Response: Gluu, Gluu

March 2015

Appreciate the good feedback. When you do find cons then submit them as ideas through our user feedback system. We take this very seriously.

Sascha E.H. from TimeLog

Number of employees:  11-50 employees

March 2015

Easier proces handling with Gluu

“We're now transferring our process documentation from SharePoint, Word and Visio to Gluu. Gluu is much simpler to use, more visual and process documentation is much simpler to maintain. Everyone is getting involved. I can highly recommend this work platform - also to smaller companies such as TimeLog. It fits well with an ERP system such as TimeLog's"

Review Source: GetApp

Response: Gluu, Gluu

March 2015

Thanks. We're planning more integrations to ERP systems, so you target data can be included in your processes.

June 2014

Business Processing Mapping for SME's

Although I have had experience with large BPM projects in other countries using tools such as ARIS, QPR, Intalio, VISIO etc., these are not options for the smaller company i.e. SME. The political and economic environment in Zimbabwe is challenging and I need something that will allow me to map and document existing processes quickly, simply and cost effectively. I am trying to engender a fairly detailed level of understanding of the key activities/processes, clarify roles and develop process ownership and accountability from a small, relatively unsophisticated user base. I am also developing job descriptions for each role as I go along…as part of an evolving performance management system. I am delighted and excited to have found Gluu.biz to facilitate all of this, and so am doing a proof of concept for the Owner-MD, using one or two focus areas. We intend to then upgrade to allow us to work through more processes. By the way, I see a huge market here for this tool and so will be looking at it for some more of my clients in time…

Pros

* Quick and easy to use
* Allows all relevant process information to be stored in one place (central repository)
* Socially interactive structure engenders participation & idea generation
* Affordable

Cons

* Internet access is not available to all business owners / key users and so an ability to print or produce a document (Standard Operating Procedure) is still required in some instances.

Review Source: GetApp

Response: Gluu, Gluu

March 2015

Thank you for this review! We have now enhanced our printing features to make it easier in those work situations where there is no internet access.

June 2014

Gluu is a Must Try Paperless Process Application

I really like Gluu's elegant simplicity. It is precisely what I thought it would be and that is great. In my mind, it almost seems crazy to say, because it is so self evident. However, since the late 80s, I have spent considerable amounts of time simply educating decision makers about why and how process mapping can improve the organisation. Gluu takes this notion to the next level and provides a vehicle for organisations to reflect on their processes in a dynamic way. However, if people don't get why process mapping is important, (or are defensive or fearful of it), to begin with, they won't get the significance of Gluu as an organisational tool. I highly recommend trying it out. Why not, the first four processes are free so it is an app you can play around with. For any 'start up' or small business this is a must have process solution to help you turbo charge process improvement into the future. Rod Upward Organisational Development / Biz Transformation Consultant

Pros

Elegant simplicity
Makes reflecting upon and updating organisational processes a breeze
Makes collaborating on, reviewing and enhancing organisational processes a pleasure
Able to access and use one to four processes for free without a time limit.

Cons

None, unless your organisation is of the 'command and control' variety - that does not want to engage its people and process owners heads and hearts - in continuously improving.

Review Source: GetApp

Response: Gluu, Gluu

March 2015

Much appreciated. Since this review was posted we have enhanced our rights management as well as the ability to review change logs and roll back. A few treats for those that do want and need control with formal work instructions