# Best Business Process Management Software - 2026 Reviews & Pricing > Find the best Business Process Management Software for your organization. Compare top Business Process Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/bpm --- [Home](https://www.softwareadvice.com/) / Business Process Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Business Process Management Software of 2026 Updated July 8, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 526 results ### Compare Products Showing 1 - 25 of 526 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: altaFlow [altaFlow](https://www.softwareadvice.com/forms-automation/airslate-profile/) 4.58 [(24)](https://www.softwareadvice.com/forms-automation/airslate-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary airSlate is a SaaS platform for no-code automation of business workflows. Using its intuitively easy drag-and-drop tools, users can set up and configure automated workflows for contract negotiations, quoting & invoicing, customer surveys, employee onboarding and multiple other business operations. airSlate Academy is a standalone project of airSlate, which has been designed and developed to make business process automation affordable, easy and relatable for all. The Academy offers free online certification programs, the schedule of which can be adjusted by the users/students themselves. Courses in airSlate Academy cover actively growing trends in document process automation and business process management, including automation bots, digital security, digital compliance and more. Certification with airSlate Academy can help you grow your own tech-advanced business or aid you in the field of business digitalization. airSlate has a free user license as well as a monthly paid subscription.... [Read more](https://www.softwareadvice.com/forms-automation/airslate-profile/) ### Best rated features: Customizable Branding 5.0 Templates 5.0 No-Code 5.0 Forms Creation & Design 5.0 ### Worst rated features: Reporting/Analytics 3.7 [See all features](https://www.softwareadvice.com/forms-automation/airslate-profile/#key-features) ### Product: SuiteDash [SuiteDash](https://www.softwareadvice.com/project-management/suitedash-profile/) 4.85 [(631)](https://www.softwareadvice.com/project-management/suitedash-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SuiteDash is the ultimate All-in-One Business Software multi-tool tailored for small to medium-sized businesses, designed to streamline and enhance your operations. Seamlessly integrating CRM, project management, invoicing, file sharing, and client portals, SuiteDash eliminates the need for multiple systems, effectively reducing costs. Achieve unprecedented efficiency and collaboration with tools that improve communication, automate workflows, and centralize data management. SuiteDash’s continuous feature enhancements provide cutting-edge solutions that simplify complex processes, boosting productivity. Embrace a unified approach to business management that saves time and fosters growth. SuiteDash is your essential partner in achieving operational excellence and delivering exceptional client experiences.... [Read more](https://www.softwareadvice.com/project-management/suitedash-profile/) ### What users love - Centralized client operations hub - Responsive and helpful support team - Steep learning curve, strong resources ### To take in mind - Slow load times and lag ### Best rated features: Sales Tax Management 5.0 Electronic Payments 5.0 Version Control 5.0 Mobile Access 5.0 ### Worst rated features: Content Management 3.8 Employee Management 4.0 [See all features](https://www.softwareadvice.com/project-management/suitedash-profile/#key-features) ### Start $19.00/month The plan offers a free full-featured 14-day trial. It costs $180/year and $720 for lifetime. ### Thrive $49.00/month The plan offers a free full-featured 14-day trial. It costs $480/year and $1920 for lifetime. ### Pinnacle $99.00/month The plan offers a free full-featured 14-day trial. It costs $960/year and $3840 for lifetime. [See full pricing details](https://www.softwareadvice.com/project-management/suitedash-profile/#pricing-and-plans) ### Product: Ploomes CRM [Ploomes CRM](https://www.softwareadvice.com/product/449937-Ploomes/) 4.88 [(442)](https://www.softwareadvice.com/product/449937-Ploomes/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Ploomes CRM is a sales automation and customer relationship management platform built to simplify complex B2B sales. Designed for growing businesses that need more control over their pipeline, Ploomes centralizes proposals, workflows, and reports in one intuitive place. Sales teams gain full visibility into performance with real-time dashboards while automating repetitive tasks and document generation to save time and close deals faster. Unlike generic CRMs, Ploomes was built with consultative sales in mind. Customizable pipelines, advanced integrations (ERPs, Gmail, RD Station, Power BI, and more), and seamless reporting connect sales to the rest of the organization. Trusted by companies in industries such as manufacturing, technology, and insurance, Ploomes combines ease of use, fast implementation, and local customer support to drive measurable revenue growth and consistent adoption.... [Read more](https://www.softwareadvice.com/product/449937-Ploomes/) ### What users love - Intuitive and accessible interface - Comprehensive sales process oversight - Streamlined lead tracking tools ### To take in mind - Learning curve and complexity ### Best rated features: Version Control 5.0 Customizable Templates 5.0 File Sharing 5.0 Sales Automation 5.0 ### Worst rated features: User Management 3.0 Segmentation 4.0 [See all features](https://www.softwareadvice.com/product/449937-Ploomes/#key-features) ### Ploomes Lite $22.00/month The best option for businesses that search to give the first step towards a better sales management. [See full pricing details](https://www.softwareadvice.com/product/449937-Ploomes/#pricing-and-plans) ### Product: viaSocket [viaSocket](https://www.softwareadvice.com/product/520083-viaSocket/) 4.83 [(648)](https://www.softwareadvice.com/product/520083-viaSocket/reviews/) Best for:No-Code ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary viaSocket is a web-based and AI-enabled workflow automation tool that helps businesses and professionals optimize their operations through integrations and automation. The tool assists with the creation of workflows using prompts. It helps users create and manage workflows with natural language prompts, eliminating the need for coding expertise. viaSocket can connect with several third-party applications to ensure all tools and systems work in sync. It utilizes conditional logic for criteria-based workflows tailored to specific business needs. The tool lets users use webhooks for instant workflow triggers, enabling execution of actions. It enables businesses to develop custom API calls to integrate with external systems, expanding workflow functionality. viaSocket also offers custom variables and JavaScript functions for context-aware automation. It takes security measures and assists with data protection with industry-standard encryption, secure API connections and granular access controls.... [Read more](https://www.softwareadvice.com/product/520083-viaSocket/) ### What users love - AI-powered workflow creation tools - Time-saving repetitive task automation - Wide-ranging cloud app connectivity ### To take in mind - Outdated and limited UI design ### Best rated features: Project Management 5.0 No-Code 4.8 Monitoring 4.7 Business Process Automation 4.6 [See all features](https://www.softwareadvice.com/product/520083-viaSocket/#key-features) ### Starter Plan $30.00/month For personal projects and small-scale automation needs. Basic integrations to get you started. ### Pro Plan $60.00/month For freelancers and entrepreneurs. Advanced integrations to streamline your workflow. [See full pricing details](https://www.softwareadvice.com/product/520083-viaSocket/#pricing-and-plans) ### Product: MaintainX [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.78 [(1051)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary MaintainX is a maintenance and asset management platform built for industrial and frontline teams. It helps organizations streamline operations, enhance asset management, and empower frontline workers while delivering insights that drive efficiency and improve the bottom line. MaintainX centralizes data from multiple sources—such as IoT sensors, maintenance records, and other systems like SAP—through integrations, ensuring consistent data for data driven decisions, accurate insights, and AI-powered optimizations. As a mobile-first, IoT-enabled solution, MaintainX supports maintenance, reliability, and operations teams.... [Read more](https://www.softwareadvice.com/cmms/maintainx-profile/) ### What users love - Comprehensive maintenance operations hub - Responsive and helpful support team - Intuitive and user-friendly interface ### To take in mind - Premium features increase costs - Paperless transition and export issues ### Best rated features: Historical Reporting 5.0 IT Asset Tracking 5.0 Audit Trail 5.0 Corrective and Preventive Actions (CAPA) 5.0 ### Worst rated features: Customizable Dashboard 3.3 Calibration Management 3.6 Access Controls/Permissions 3.6 Inventory Control 3.7 [See all features](https://www.softwareadvice.com/cmms/maintainx-profile/#key-features) ### Essential $25.00/month $20/mo/user on annual billing. ### Premium $75.00/month $65/mo/user with annual billing. ### Enterprise Custom Pricing available upon request For enterprises [See full pricing details](https://www.softwareadvice.com/cmms/maintainx-profile/#pricing-and-plans) ### Product: Albato [Albato](https://www.softwareadvice.com/bi/albato-profile/) 4.80 [(405)](https://www.softwareadvice.com/bi/albato-profile/reviews/) Best for:Workflow Management ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Albato is an AI-powered no-code automation platform that helps businesses connect applications, automate processes, and orchestrate complex workflows without writing code. With support for 1,000+ applications, Albato enables teams to automate repetitive tasks, synchronize data in real time, migrate historical records, and streamline operations across their entire technology stack. Its intuitive visual builder makes it easy for both technical and non-technical users to create powerful automations in minutes. To make automation even more accessible, Albato includes an AI Copilot that allows users to build workflows using natural language. Instead of manually configuring every step, users can simply describe what they want to automate in a chat, and Copilot automatically generates and deploys the workflow. The feature supports multiple languages, provides workflow previews before activation, can modify existing automations, and maintains a complete history of changes for transparency and control. Copilot also serves as an intelligent assistant, answering questions and helping users navigate the platform. Albato also introduces AI Agents, bringing a new level of autonomy to business automation. Users can describe a desired outcome in plain language, and the AI Agent interprets the request, selects the appropriate tools, and executes actions across connected applications. Whether managing customer interactions, updating CRM records, creating sales opportunities, routing requests, or handling operational tasks, AI Agents help teams automate entire business processes while maintaining oversight through configurable guardrails and approval rules. For SaaS companies, Albato offers Embedded integrations and MCP (Model Context Protocol) infrastructure, enabling businesses to embed native integrations, AI agents, and external app connectivity directly into their products. Through a fully white-label experience, SaaS platforms can provide customers with access to 1,000+ integrations while allowing AI agents to securely access context, retrieve data, and perform actions across multiple applications. This helps software companies accelerate product innovation, increase customer retention, and deliver more intelligent in-product experiences without the burden of building and maintaining integrations internally. By combining no-code automation, AI-powered workflow creation, autonomous AI Agents, and embedded connectivity, Albato provides a unified platform for businesses looking to scale operations, improve productivity, and unlock the full potential of AI-driven automation.... [Read more](https://www.softwareadvice.com/bi/albato-profile/) ### Best rated features: Activity Tracking 5.0 No-Code 5.0 Document Management 4.9 Access Controls/Permissions 4.8 ### Worst rated features: Data Visualization 4.0 [See all features](https://www.softwareadvice.com/bi/albato-profile/#key-features) ### Free $0.00/month For individuals getting started with automation ### Pro $15.00/month For individuals and small teams. Trial 7 days ### Teams (Coming soon) $65.00/month For agencies and collaboration-focused teams [See full pricing details](https://www.softwareadvice.com/bi/albato-profile/#pricing-and-plans) ### Product: Trainual [Trainual](https://www.softwareadvice.com/lms/trainual-profile/) 4.76 [(509)](https://www.softwareadvice.com/lms/trainual-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people.... [Read more](https://www.softwareadvice.com/lms/trainual-profile/) ### Best rated features: Live Chat 5.0 Search/Filter 5.0 Single Sign On 5.0 Skills Tracking 5.0 ### Worst rated features: Process Change Tracking 3.0 [See all features](https://www.softwareadvice.com/lms/trainual-profile/#key-features) ### Product: Figma [Figma](https://www.softwareadvice.com/graphic-design/figma-profile/) 4.72 [(868)](https://www.softwareadvice.com/graphic-design/figma-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Figma is a cloud-based design tool, which helps businesses create, test, and deliver product designs in a collaborative manner. Features include version history, team libraries, audio conversations, content management, overlays, on-canvas commenting, and automated provisioning. Figma’s pen tool enables professionals to draw in any direction with vector networks and generate arc designs. Team members can pin files for quick access, track project contributors, add notes for context, and perform collaboratively in real-time. The application helps users build prototypes, define interactions, and create design transitions. Figma offers integration with various third-party applications such as Maze, Zeplin, Pendo, Confluence and more. It comes with mobile applications for iOS and Android. The solution is available on monthly subscriptions and support is extended via documentation.... [Read more](https://www.softwareadvice.com/graphic-design/figma-profile/) ### What users love - Versatile and intuitive design tools - Real-time teamwork and feedback - Efficient interactive prototyping features ### To take in mind - Limited onboarding and admin controls - Lag with large or complex files - Export and import limitations ### Best rated features: Meeting Management 5.0 Digital Canvas 5.0 Dashboard 5.0 Visual Workflow Management 5.0 ### Worst rated features: Agile Methodologies 2.0 Resource Management 3.0 Animation 3.4 CAD Tools 3.7 [See all features](https://www.softwareadvice.com/graphic-design/figma-profile/#key-features) ### Product: Miro [Miro](https://www.softwareadvice.com/project-management/miro-profile/) 4.69 [(1692)](https://www.softwareadvice.com/project-management/miro-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Miro enables distributed teams to come together to synthesize information, clarify complex ideas, and make decisions faster. On a Miro Board, teams develop strategy, design products and services, and manage complex workflows all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information. Miro includes a full suite of capabilities designed for innovation including diagramming, real-time data visualization, workshop facilitation, and built-in support for common product development processes, including agile practices like estimation and retrospectives. Miro AI extends Miro's capabilities, with AI-driven mapping and diagramming, clustering and summarization, and content generation. Today, more than 100 million users in 180,000 organizations, including Nike, Ikea, Deloitte, WPP, and Cisco, depend on Miro to improve product development collaboration, to speed time to market, and to make sure that new products and services deliver on customer needs.... [Read more](https://www.softwareadvice.com/project-management/miro-profile/) ### What users love - Real-time teamwork across teams - Intuitive and accessible interface - Dynamic visual idea generation ### To take in mind - Performance drops on large boards - Limited free plan and costly upgrades - Clunky and confusing controls ### Best rated features: For Websites 5.0 Activity Dashboard 5.0 Task Tagging 5.0 Notes Management 5.0 ### Worst rated features: Risk Management 2.9 Dependency Tracking 3.0 [See all features](https://www.softwareadvice.com/project-management/miro-profile/#key-features) ### Free Custom Pricing available upon request Unlimited Members ### Starter $10.00/month ### Business $20.00/month [See full pricing details](https://www.softwareadvice.com/project-management/miro-profile/#pricing-and-plans) ### Product: Process Street [Process Street](https://www.softwareadvice.com/project-management/process-street-profile/) 4.71 [(652)](https://www.softwareadvice.com/project-management/process-street-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Process Street is an AI-enabled compliance operations platform designed to convert policies into automated workflows. It helps organizations ensure audit readiness and consistent execution of processes. The platform is used across industries such as financial services, real estate, manufacturing, healthcare and professional services to standardize operations and maintain regulatory compliance. It centralizes knowledge, enforces standards and provides visibility into critical business processes. The platform includes three main modules. Docs is used for document management and policy control, supporting governance for standards such as ISO 9001 and SOC 2. Ops enables workflow automation by transforming policies into AI-driven workflows. Cora, an AI compliance agent, monitors workflows, enforces controls and identifies risks. Additional features include Process AI for automating manual processes, analytics tools for tracking performance and task management functions for opimizing accountability and monitoring progress.... [Read more](https://www.softwareadvice.com/project-management/process-street-profile/) ### Best rated features: Complaint Management 5.0 Compliance Management 5.0 Templates 5.0 Integrations Management 5.0 [See all features](https://www.softwareadvice.com/project-management/process-street-profile/#key-features) ### Startup Custom Pricing available upon request ### Pro Custom Pricing available upon request ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/project-management/process-street-profile/#pricing-and-plans) ### Product: Aha! [Aha!](https://www.softwareadvice.com/help-desk/aha-profile/) 4.72 [(561)](https://www.softwareadvice.com/help-desk/aha-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Aha! is a product management software designed to support teams in managing the entire product lifecycle. It is used by roles such as product management, engineering, marketing, UX, and IT to align strategies and oversee processes from discovery to delivery with AI. The software includes tools for creating visual roadmaps, prioritizing features, creating prototypes, conducting customer interviews, collecting and tracking feedback, and exploring concepts with whiteboarding capabilities. It also facilitates the development of internal business applications and centralizes product information in knowledge bases. The platform connects product and engineering teams and supports project delivery. Aha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.... [Read more](https://www.softwareadvice.com/help-desk/aha-profile/) ### Best rated features: Modeling & Simulation 5.0 Lifecycle Management 5.0 Whiteboard 5.0 Project Time Tracking 5.0 [See all features](https://www.softwareadvice.com/help-desk/aha-profile/#key-features) ### Aha! Roadmaps $59.00/month ### Aha! Discovery $39.00/month ### Aha! Ideas $39.00/month [See full pricing details](https://www.softwareadvice.com/help-desk/aha-profile/#pricing-and-plans) ### Product: HoneyBook [HoneyBook](https://www.softwareadvice.com/crm/honeybook-profile/) 4.72 [(683)](https://www.softwareadvice.com/crm/honeybook-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HoneyBook is a client relationship platform designed to help small businesses manage proposals, contracts, invoices, payments, and projects. It is suitable for professionals such as event service providers, marketing specialists, designers, creative professionals, consultants, coaches, personal service providers, and real estate professionals. The platform supports businesses in maintaining client relationships and organizing operational workflows. The system includes tools for tracking client interactions, creating proposals and contracts, processing invoices and payments, capturing leads through customizable forms, and managing projects. Its AI features assist with tasks such as generating email drafts, creating project summaries, analyzing business trends, and taking meeting notes. Additional features include a client portal, scheduling tools, and automation options. HoneyBook offers mobile access through iOS and Android apps, enabling professionals to manage operations remotely. It centralizes business processes and client communications to simplify workflows.... [Read more](https://www.softwareadvice.com/crm/honeybook-profile/) ### What users love - Centralized client organization tools - Intuitive and user-friendly design - Streamlined invoicing and contracts ### To take in mind - Email limitations and deliverability issues - Slow deposits and limited options - Expensive for small businesses ### Best rated features: Dashboard 5.0 Content Library 5.0 Task Progress Tracking 5.0 For Startups 5.0 ### Worst rated features: Status Tracking 3.0 Employee Scheduling 3.0 Business Process Automation 3.0 Customizable Forms 3.0 [See all features](https://www.softwareadvice.com/crm/honeybook-profile/#key-features) ### Starter $36.00/month ### Essentials $59.00/month ### Premium $129.00/month [See full pricing details](https://www.softwareadvice.com/crm/honeybook-profile/#pricing-and-plans) ### Product: Onspring [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) 4.85 [(105)](https://www.softwareadvice.com/bpm/onspring-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform caters to enterprises and government agencies seeking to automate their GRC efforts such as risk management, compliance, internal audit and third-party vendor risk. It offers no-code development that allows non-IT personnel to create new applications, surveys and reports without any custom coding. Onspring also offers real-time reporting, providing visibility and insights across the organization. Its dynamic workflows enable users to make updates and automate business processes. The solution also integrates with existing tools, allowing it to connect and monitor the critical GRC aspects of the enterprise. Additionally, Onspring optimizes employee productivity and deliver transformational visibility. Onspring is a people-powered GRC automation solution designed to help organizations of all sizes manage risk, ensure compliance and drive continuous improvement.... [Read more](https://www.softwareadvice.com/bpm/onspring-profile/) ### Best rated features: Policy Creation 5.0 Incident Reporting 5.0 KRI (Key Risk Indicator) Monitoring 5.0 PCI Compliance 5.0 [See all features](https://www.softwareadvice.com/bpm/onspring-profile/#key-features) ### Product: Zapier [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) 4.66 [(3057)](https://www.softwareadvice.com/cloud-management/zapier-profile/reviews/) Best for:Email Management ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zapier is an AI orchestration platform designed to automate workflows, agents, and apps across a wide range of applications. It supports businesses of various sizes, assisting teams in areas such as marketing, sales, IT, HR, and customer support to enhance their operations through automation. The platform includes AI automation tools such as AI Workflows, which integrate artificial intelligence with everyday apps. AI Agents allow for the creation of custom assistants that operate across different technology stacks. AI Chatbots provide instant responses to customer inquiries. Other features include Tables for centralized data management, Interfaces for building custom frontend experiences without coding, and Canvas for designing multi-step workflows with logic branches and AI processing. Zapier ensures enterprise-grade security with compliance to SOC 2 and SOC 3 standards, GDPR and CCPA regulations, and high execution reliability. It offers role-based permissions that align with organizational structures, visibility into automation activities, and single sign-on capabilities with SAML-based authentication. Users can oversee and manage AI usage within their organization while maintaining control over all AI interactions.... [Read more](https://www.softwareadvice.com/cloud-management/zapier-profile/) ### What users love - Broad integration capabilities offered - No-code automation for workflows - Connecting diverse apps easily ### To take in mind - Expensive plans and limitations - Complexity and reliability of zaps - Steep learning curve for beginners ### Best rated features: Data Management 5.0 Templates 5.0 Data Security 5.0 Pre-built Connectors 4.9 ### Worst rated features: QuickBooks Integration 2.0 SMS Messaging 4.0 [See all features](https://www.softwareadvice.com/cloud-management/zapier-profile/#key-features) ### Free Custom Pricing available upon request ### Professional $29.99/month ### Team $103.50/month [See full pricing details](https://www.softwareadvice.com/cloud-management/zapier-profile/#pricing-and-plans) ### Product: Latenode [Latenode](https://www.softwareadvice.com/api-management/latenode-profile/) 4.93 [(68)](https://www.softwareadvice.com/api-management/latenode-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Latenode offers a straightforward, low-code platform for business process automation (BPA). It's designed to make your workflow automation easier, whether you're a seasoned coder or just starting out. Here's what you can expect with Latenode: Key Features for Efficient Automation: 1) JavaScript and NPM Packages: Use JavaScript with a wide range of NPM packages for flexible automation solutions. 2) Headless Browser Functionality: Automate web tasks efficiently with a headless browser. 3) HTTP Request Integration: Connect easily with various web services using HTTP requests. 4) Data Management with Iterators: Handle large sets of data smoothly with our iterators. Latenode is more than just its features. It's a practical tool for automating a wide range of business processes, no matter how complex they are. What Makes Latenode Different: - AI Assistance: Get help from AI to build custom integrations, making your development process more intuitive. - Flexible Workflow Design: Create workflows without worrying about the number of actions. - Pay for What You Use: Our pricing is based on the computing resources you use, making it a cost-effective choice for businesses of all sizes.... [Read more](https://www.softwareadvice.com/api-management/latenode-profile/) ### Best rated features: Email Management 5.0 Self Service Portal 5.0 Database Support 5.0 No-Code 5.0 ### Worst rated features: Version Control 2.0 Templates 4.0 Forms Automation 4.0 [See all features](https://www.softwareadvice.com/api-management/latenode-profile/#key-features) ### Free $0.00/month For individuals getting started with automation ### Start $19.00/month For freelancers and solopreneurs automating simple workflows ### Team $59.00/month For SMB teams scaling AI-driven operations [See full pricing details](https://www.softwareadvice.com/api-management/latenode-profile/#pricing-and-plans) ### Product: GoFormz [GoFormz](https://www.softwareadvice.com/survey/goformz-profile/) 4.78 [(136)](https://www.softwareadvice.com/survey/goformz-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary GoFormz is a platform used for creating digital forms and collecting data, used by teams of every industry and size. Using GoFormz's AI-powered online form builder, teams can digitize existing documents and build new forms from scratch – no code required. GoFormz is the only digital form solution that empowers users to create a digital version of an existing form, enabling any user (regardless of their technical proficiency) to effortlessly generate digital and online forms that meet their unique business needs. Use the GoFormz AI Form Builder to digitize your forms in seconds. Simply upload a form, and with just a click, AI will instantly analyze your form and automatically map and place key data fields, including text boxes, tables, checkboxes, signatures, and more. Your form fields can even be customized with dynamic fields, conditional logic, calculations, requirements, and more! Your digital forms can be filled out on mobile devices, like phones and tablets, and online from a computer. The GoFormz mobile apps are fully functional offline, allowing users to continue their work uninterrupted, no matter how remote their location. You can share forms with individuals outside of your organization, allowing them to fill them out and complete forms, even without a GoFormz login. GoFormz can also automate routine tasks and workflows, like sending completed forms to designated contacts, updating connected databases and dashboards, and uploading forms to integrated systems. By automating these tasks, businesses can rapidly implement streamlined processes for document approvals, authorizations, payroll activities, quality assurance, and numerous other activities quickly and efficiently. Your digital forms can also be directly integrated with your other business applications, like Salesforce, Google Suite, Microsoft 365, Procore, Box, and much more. Completed digital forms and collected data can be instantly uploaded to corresponding tools and records within connected systems, and data can even be pushed back to your digital forms, resulting in enhanced communication, improved operational efficiencies, and increased visibility. GoFormz’s award-winning Customer Support and Professional Services teams are readily available to help when you need it. Ready to jumpstart your digital transformation? Try GoFormz with a 14-day trial or request a demo today!... [Read more](https://www.softwareadvice.com/survey/goformz-profile/) ### Best rated features: File Conversion 5.0 Progress Tracking 5.0 Real-Time Reporting 5.0 Workflow Configuration 5.0 ### Worst rated features: Workflow Management 3.0 Document Generation 3.0 Training Management 4.0 Alerts/Notifications 4.0 [See all features](https://www.softwareadvice.com/survey/goformz-profile/#key-features) ### Product: process.science [process.science](https://www.softwareadvice.com/bpm/process-science-profile/) 4.80 [(106)](https://www.softwareadvice.com/bpm/process-science-profile/) Best for:Process Modeling & Designing ### Pricing availability Free trial: Available Free version: Available Software Advice Summary process.science is a unique, out-of-the-box process mining solution for Microsoft Power BI and Qlik Sense. The toolset is fully integrated in the respective reporting and analysis environments, so that users can use real-time process analysis without installing any software on their systems.... [Read more](https://www.softwareadvice.com/bpm/process-science-profile/) ### Best rated features: Process Modeling & Designing 4.8 Reporting/Analytics 4.8 Rules-Based Workflow 4.8 Templates 4.7 [See all features](https://www.softwareadvice.com/bpm/process-science-profile/#key-features) ### Basic €4.91/month [See full pricing details](https://www.softwareadvice.com/bpm/process-science-profile/#pricing-and-plans) ### Product: Flokzu [Flokzu](https://www.softwareadvice.com/project-management/flokzu-profile/) 4.80 [(111)](https://www.softwareadvice.com/project-management/flokzu-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Flokzu is a no-code BPM platform designed to help organizations automate complex business processes with full control, traceability, and measurable impact, without relying on custom development or heavy IT involvement. In many organizations, critical processes still run on emails, spreadsheets, disconnected tools, and manual approvals. This leads to operational inefficiencies, lack of visibility, higher error rates, compliance risks, and an inability to scale. Flokzu was built to solve exactly this problem: enabling companies to transform fragmented, manual workflows into structured, auditable, and optimized digital processes. Unlike simple process automation tools, Flokzu is a true BPM solution. It is designed for cross-functional, multi-step processes that require approvals, business rules, integrations, traceability, and performance metrics. Why organizations choose Flokzu 1. Full visibility and control Flokzu provides end-to-end process visibility. Decision makers can instantly see the current status of every process instance, who performed each action and when, where bottlenecks occur or how long each task takes. This level of transparency enables better decision-making, stronger governance, and faster issue resolution. 2. Built for everyone Flokzu empowers business teams to design and adjust their own processes without writing code. This reduces backlog, accelerates digital transformation, and prevents the chaos of uncontrolled automation tools. 3. Compliance, auditability and risk reduction Processes are versioned, traceable, and auditable by design. This makes Flokzu especially valuable for organizations operating in regulated environments such as finance, healthcare, manufacturing, and public sector. Audit trails, approvals, and documentation are no longer manual or scattered, they are built into the process itself. 4. Real-time metrics and continuous improvement Flokzu includes operational analytics and KPIs that allow organizations to measure performance in real time. Instead of guessing where inefficiencies exist, teams can rely on data to reduce cycle times, improve service levels, optimize resource allocation and drive continuous improvement initiatives. 5. Scales with your organization Flokzu is designed to grow with your business. You can start by automating a single critical process and expand across departments, regions, and use cases without changing platforms or increasing complexity. 6. AI that enhances productivity Flokzu integrates AI features that support users instead of replacing them. AI can help generate workflows, extract and analyze information from documents, validate data across sources, and accelerate decisions, all within governed business processes. Why Flokzu Is the best option Flokzu stands at the intersection between traditional BPM suites (powerful but complex and expensive) and simple workflow tools (easy but limited). It delivers enterprise-grade process management with the speed and accessibility modern organizations require. Decision makers choose Flokzu because it delivers: - Faster time to value - Lower operational risk - Better process governance - Measurable efficiency gains - Long-term scalability without technical debt... [Read more](https://www.softwareadvice.com/project-management/flokzu-profile/) ### Best rated features: Customizable Templates 5.0 Approval Process Control 5.0 Deadline Management 5.0 Audit Management 5.0 ### Worst rated features: AI Copilot 3.5 Customizable Reports 3.8 Process Change Tracking 4.0 [See all features](https://www.softwareadvice.com/project-management/flokzu-profile/#key-features) ### Basic $18.00/month ### Premium $23.00/month [See full pricing details](https://www.softwareadvice.com/project-management/flokzu-profile/#pricing-and-plans) ### Product: APPSeCONNECT [APPSeCONNECT](https://www.softwareadvice.com/bi/appseconnect-profile/) 4.73 [(180)](https://www.softwareadvice.com/bi/appseconnect-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary APPSeCONNECT is an intelligent integration platform (iPaaS) that connects applications and automates business processes. The platform has an in-built low-code visual integration designer "ProcessFlow" that helps users build anything they can imagine - from fast and simple workflows to complex and critical business processes. APPSeCONNECT addresses one of the biggest barriers of a modern-day enterprise – connecting, synchronizing, and relating data, applications, and processes among cloud and on-premises systems with the latest integration paradigms, and the best-in-class technologies. It empowers organizations to leverage their existing apps, resources, technology, and data and seamlessly streamline their operations quickly, securely and reliably to increase productivity and efficiency.... [Read more](https://www.softwareadvice.com/bi/appseconnect-profile/) ### Best rated features: Social Media Integration 5.0 API Lifecycle Management 5.0 User Management 5.0 Real-Time Notifications 5.0 [See all features](https://www.softwareadvice.com/bi/appseconnect-profile/#key-features) ### Starter Custom Pricing available upon request Advanced integration for growing businesses and growing data. ### Growth Custom Pricing available upon request Complex, scalable integration & full flexibility for any scenario. ### Enterprise Custom Pricing available upon request Enterprise integration, top performance & advanced support. [See full pricing details](https://www.softwareadvice.com/bi/appseconnect-profile/#pricing-and-plans) ### Product: Nifty [Nifty](https://www.softwareadvice.com/project-management/nifty-profile/) 4.64 [(440)](https://www.softwareadvice.com/project-management/nifty-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Nifty is a new-wave project management tool that reduces project development cycles and improves team productivity by combining all the important features of project management into one software. The result is milestone-driven progress that keep teams inspired, ensuring organizational goals remain on schedule. Nifty’s software allows you to manage tasks through both Kanban or list view, has a built-in calendar that can be integrated with Google, as well as file and document sharing. Collaborating on Nifty is natural because each project has an individual discussion thread encouraging project specific communication. Nifty also has an integration with GitHub that truly makes Nifty unique by encouraging cross departmental collaboration.... [Read more](https://www.softwareadvice.com/project-management/nifty-profile/) ### Best rated features: Dependency Tracking 5.0 Project Scheduling 5.0 Traditional Methodologies 5.0 Discussions/Forums 5.0 [See all features](https://www.softwareadvice.com/project-management/nifty-profile/#key-features) ### Starter $39.00/month Includes 10 Seats, Flat-Rate Pricing. ### Business $124.00/month Includes 50 Seats, Flat-Rate Pricing. [See full pricing details](https://www.softwareadvice.com/project-management/nifty-profile/#pricing-and-plans) ### Product: Liberty Spark [Liberty Spark](https://www.softwareadvice.com/bpm/skore-app-profile/) 4.91 [(56)](https://www.softwareadvice.com/bpm/skore-app-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Skore is now known as Liberty Spark. Liberty Spark optimises process discovery, enhancing engagement and understanding while improving accuracy and version control. Centralised storage and governance ensure consistency, while robust reporting uncovers insights for efficiency and automation opportunities across functions. Customers who buy it love its ease of use, time to value, immediate ROI, speed of approval/sign-off. Reducing overheads of administering process improvement. Liberty Spark offers a powerful solution for organisations seeking to uncover, analyse, and optimise their business processes through process discovery and mapping capabilities. In simple terms, it's the foundation step for making all workflows better. Plus it connects smoothly with tools that automate tasks and make building apps faster without needing lots of coding.... [Read more](https://www.softwareadvice.com/bpm/skore-app-profile/) ### Best rated features: Data Visualization 5.0 Collaboration Tools 5.0 Customizable Fields 5.0 Reporting/Analytics 5.0 ### Worst rated features: Audit Trail 4.0 [See all features](https://www.softwareadvice.com/bpm/skore-app-profile/#key-features) ### Product: ClickUp [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.63 [(4604)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Best for:On the rise ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams and industries, including marketing, product development, engineering, IT, HR, and leadership, by helping organizations streamline workflows and reduce reliance on multiple applications. The platform includes features such as tasks, sprints, Gantt charts, and kanban boards for project management. It incorporates AI-based tools, including ClickUp Brain and AI super agents, which assist with task delegation, event updates, and document creation. Collaboration tools include built-in docs, wikis, whiteboards, chat functionality, and time tracking. ClickUp offers security measures such as SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance. It provides customization options through custom fields, statuses, and templates to align with specific workflows. The platform is compatible with iOS, Android, Mac, Windows, and Chrome, allowing teams to maintain productivity across devices and operating systems.... [Read more](https://www.softwareadvice.com/project-management/clickup-profile/) ### What users love - Versatile project planning platform - Flexible team coordination tools - Customizable task organization options ### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and noisy alerts ### Best rated features: Guest Access 5.0 Knowledge Management 5.0 Bug Tracking 5.0 Campaign Management 5.0 ### Worst rated features: Issue Auditing 2.0 Negative Feedback Management 3.0 Lead Generation 3.0 Overtime Calculation 3.4 [See all features](https://www.softwareadvice.com/project-management/clickup-profile/#key-features) ### Product: Waybook [Waybook](https://www.softwareadvice.com/lms/waybook-profile/) 4.89 [(55)](https://www.softwareadvice.com/lms/waybook-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Waybook turns documents, processes, and know-how into effective and organized onboarding, training, and reference materials. This solution was designed by process experts to help businesses stay organized. The easy-to-use interface allows users to create documentation directly in the tool using two structures: Subjects and Documents. Subjects mirror departments or business functions, while the Documents structure reflects business activities. Each document is made up of a series of steps, digestible snippets of information, and media in whatever form is needed to best share core information. Customize access and permissions to playbooks to streamline collaboration, so the right people can view the right information for their role. Users can give team members access to the documents they need to do their jobs and limit edit access to protect processes and important documents. Users can also use completion tracking to see whether everyone is up-to-date on best practices and guides, as well as automatically notify relevant team members to review new or updated documents.... [Read more](https://www.softwareadvice.com/lms/waybook-profile/) ### Best rated features: Customizable Forms 5.0 Rules-Based Workflow 5.0 Customizable Branding 5.0 Content Library 5.0 ### Worst rated features: Third-Party Integrations 3.0 [See all features](https://www.softwareadvice.com/lms/waybook-profile/#key-features) ### Core $99.00/month The plan comes with 7-days free trial. Available at $83 per month when billed annually. Extra users can be added for $5/month.... [Read more](https://www.softwareadvice.com/lms/waybook-profile/#pricing-and-plans) ### Pro $198.00/month The plan comes with 7-days free trial. Available at $166 per month when billed annually. Extra users can be added for $10/month.... [Read more](https://www.softwareadvice.com/lms/waybook-profile/#pricing-and-plans) ### Create $49.00/month Perfect for you and two collaborators to kickstart your Waybook journey. Expand and invite more members when you're ready.... [Read more](https://www.softwareadvice.com/lms/waybook-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/lms/waybook-profile/#pricing-and-plans) ### Product: BCS [BCS](https://www.softwareadvice.com/project-management/projektron-bcs-profile/) 4.72 [(75)](https://www.softwareadvice.com/project-management/projektron-bcs-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary The ERP software BCS (Business Coordination Software) from Projektron GmbH is specifically designed to meet the needs of service providers. It enables you to manage and integrate your entire business processes in one system – from initial customer contact to project execution, billing, and final evaluation. As a comprehensive ERP solution, BCS combines all essential business functions in a single platform, including project management, resource planning, CRM, quotation and invoicing, as well as controlling. This ensures full transparency across your organization and allows you to monitor projects, efforts, budgets, and key performance indicators at all times. BCS supports you throughout the entire project and service lifecycle: from planning and coordination to execution and post-project analysis. Integrated time and cost tracking provides reliable forecasts and enables precise budget control, including material costs and external billing rates. Beyond traditional project management, BCS functions as a central business platform for service companies. You can manage project documents, create offers and invoices, handle customer relationships, process tickets, and optimize resource utilization. With the integrated BPMN 2.0 editor, you can also design and automate your own business processes. The modular architecture allows you to tailor the system exactly to your needs. You can activate only the modules you require and hide others, ensuring a clean and focused user interface. In addition, views, dashboards, and reports can be customized to reflect your company-specific requirements. Thanks to its browser-based operation, BCS can be accessed from anywhere without client-side installation, enabling seamless collaboration across distributed teams. At the same time, a highly flexible and granular rights management system ensures that users only see and edit what they are authorized to. Numerous interfaces enable smooth data exchange with other systems, while customizable reports provide deep insights into your business performance. Extensive documentation, including nearly 50 manuals with over 8,000 pages and more than 30 video tutorials, supports users in getting the most out of the software. This documentation has received multiple awards from tekom, Europe’s largest organization for technical communication. Founded in 2001, Projektron has grown steadily and is now trusted by over 850 customers. We would be happy to show you how BCS can support and optimize your business processes as a powerful ERP solution for service providers.... [Read more](https://www.softwareadvice.com/project-management/projektron-bcs-profile/) ### Best rated features: Customizable Templates 5.0 Workflow Configuration 5.0 Assignment Management 5.0 Risk Reporting 5.0 [See all features](https://www.softwareadvice.com/project-management/projektron-bcs-profile/#key-features) ### Basic €20.00/month [See full pricing details](https://www.softwareadvice.com/project-management/projektron-bcs-profile/#pricing-and-plans) ### Product: Interfy [Interfy](https://www.softwareadvice.com/cms/interfy-profile/) 4.95 [(39)](https://www.softwareadvice.com/cms/interfy-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Improves your team's time by efficiently capturing and managing documents with the Interfy platform. Interfy is a Digital Platform focused on Content Management and Process Automation. With Enterprise Content Management, Business Process Management, Smart Web Capture, and Digital Signature System.... [Read more](https://www.softwareadvice.com/cms/interfy-profile/) ### Best rated features: Approval Process Control 5.0 Secure Data Storage 5.0 Full Text Search 5.0 Drag & Drop 5.0 [See all features](https://www.softwareadvice.com/cms/interfy-profile/#key-features) ### Starter $32.00/month Initial plan for document management. Includes functions for document scanning, searching, sharing, versioning, temporality, physical storage, unlimited templates, among other features.... [Read more](https://www.softwareadvice.com/cms/interfy-profile/#pricing-and-plans) ### Business $38.00 Includes Starter Plan features + Full Text OCR ### Enterprise $57.00 Includes the features of the Business Plan + complete functionalities for process automation, including task management by SLA, supervision, links to subprocesses, among other features. Also includes integration with Active Directory/Azure, Google and GitH... [Read more](https://www.softwareadvice.com/cms/interfy-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/cms/interfy-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/bpm/?page=2)[3](https://www.softwareadvice.com/bpm/?page=3)[4](https://www.softwareadvice.com/bpm/?page=4)[5](https://www.softwareadvice.com/bpm/?page=5) ... [22](https://www.softwareadvice.com/bpm/?page=22) ## Popular Comparisons [ Jira vs Trello ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/trello/)[ monday.com AI Work Platform vs Asana ](https://www.softwareadvice.com/project-management/asana-profile/vs/monday-com/)[ Wrike vs ClickUp ](https://www.softwareadvice.com/project-management/clickup-profile/vs/wrike/)[ Lucidchart vs Visio ](https://www.softwareadvice.com/project-management/lucidchart-profile/vs/visio/)[ Confluence vs Miro ](https://www.softwareadvice.com/project-management/confluence-profile/vs/miro/)[ Zapier vs Process Street ](https://www.softwareadvice.com/project-management/process-street-profile/vs/zapier/) ## Your Guide to Top Business Process Management Software, April 2025 Software Advice uses reviews from real software users to highlight the top-rated Business Process Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [ActiveBatch](https://www.softwareadvice.com/bi/activebatch-profile/) - [APPSeCONNECT](https://www.softwareadvice.com/bi/appseconnect-profile/) - [Asana](https://www.softwareadvice.com/project-management/asana-profile/) - [CMW Platform](https://www.softwareadvice.com/erp/cmw-tracker-profile/) - [Flokzu](https://www.softwareadvice.com/project-management/flokzu-profile/) - [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - [Kissflow](https://www.softwareadvice.com/digital-workplace/kissflow-profile/) - [Lucidchart](https://www.softwareadvice.com/project-management/lucidchart-profile/) - [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) - [Motion.io](https://www.softwareadvice.com/client-onboarding/motion-io-profile/) - [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) - [Pipefy](https://www.softwareadvice.com/scm/pipefy-procurement-profile/) - [Process Street](https://www.softwareadvice.com/project-management/process-street-profile/) - [process.science](https://www.softwareadvice.com/bpm/process-science-profile/) - [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) - [SoftExpert Suite](https://www.softwareadvice.com/bpm/softexpert-bpm-profile/) - [SuiteDash](https://www.softwareadvice.com/project-management/suitedash-profile/) - [SurveyMonkey Apply](https://www.softwareadvice.com/bpm/surveymonkey-apply-profile/) - [Trainual](https://www.softwareadvice.com/lms/trainual-profile/) - [Trello](https://www.softwareadvice.com/project-management/trello-profile/) - [UiPath](https://www.softwareadvice.com/automation-testing/uipath-profile/) - [Workato](https://www.softwareadvice.com/bi/workato-profile/) - [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) - [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) - [Zoho Creator](https://www.softwareadvice.com/workflow/zoho-creator-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness. But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the **digitization of business processes**. Software and application development play a central role. (If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be [business management](https://www.softwareadvice.com/business-management/) software—not at all confusing, right? Don't worry, we'll clear things up.) [What Is BPM?](#WhatIsBPM) [The 3 Types of BPM Software](#The3TypesofBPMSoftware) [Trends in, Direction of BPM Software Market](#TrendsinDirectionofBPMSoftwareMarket) ## What Is BPM? BPM is defined by [Gartner](http://www.gartner.com/it-glossary/business-process-management-bpm) as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT \[information/operational technologies\] investments to business strategy.” With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business. **Two-Year Growth Comparison, With and Without BPM** **Over two-year period** **Result** **Business A (Without BPM)** • Grew from 50 to 150 employees • Changed offices twice, but changed none of its IT organizational structure • With each new hire, added one more workstation and purchased one or more additional software licenses • Underlying work performed by employees didn’t change • Company headcount grew by 200 percent • Did not actively seek ways to optimize business processes • Growth resulted in few economies of scale • Lost market share to competitors with more efficient business processes **Business B (With BPM)** • Grew from 50 to 60 employees • Evaluated new IT in terms of business strategy and departmental goals • Switched from Gmail for support requests to an all-in-one customer service platform • Tied new service platform into R&D’s bug reporting system • Leveraged IT improvements to streamline employee workflows • Company headcount grew by 20 percent • Used IT purchases to streamline business processes • Productivity (profit/employee) grew 200 percent • Captured one-third of Business A’s market share ## The 3 Types of BPM Software As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms. You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “[Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals](https://www.gartner.com/document/code/267296)” (content available to Gartner clients). **Gartner’s Three Types of BPM Platform** 1. **Basic BPM Platforms**: As the name implies, these are the most elementary platforms for BPM. They contain tools designed to ensure that new IT applications will lead to the desired business outcomes. These can include basic, user-friendly interfaces—for example, to help test and model workflows—as well as tools supporting the development of applications which increase efficiency. - Basic BPM platforms are often chosen by smaller organizations, and many are intended to be used by staff outside the IT department. 2. **BPM Suites (BPMS)**: BPMSs have a wider scope and include tools used by both IT and non-IT staff. (At this level, BPM initiatives typically require coordination between IT and other business units and departments.) They’re useful for organizations seeking continuous (as opposed to one-off) process refinement and improvement and include options to increase process agility and flexibility. - BPM suites are best for organizations that, in order to achieve their BPM goals, need deeper integration with their existing IT architecture. 3. **Intelligent BPM Suites (iBPMS)**: This category is the most advanced, adding advanced analytics, operational intelligence and rapid application development tools to the BPM and BPMS mix of tools. iBPMSs can increase the speed with which a company goes from insight to action, often with the creation of automated self-adapting, goal-directed processes. - iBPMSs are used by organizations that need to incorporate complex, real-time operational intelligence, both internal and external (from partners or customers), in order to effect significant process improvements. ## Trends in, Direction of BPM Software Market If we knew _specifically_ which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue. - Some businesses will fail with one or more aspect of their digital transformation strategies, not because the strategy or IT selection was misguided, but because BPM was not included in the planning. It takes a concerted effort between IT and departmental stakeholders to ensure that the dividends of digital transformation projects are distributed in the form of improved business processes. - Creation and exploration of deliberately unstable processes will increase, as companies strive to adapt their workflows and processes to changing customer needs and to a greater variety of more granular customer interaction scenarios. - Companies with strict organizational structures will have more difficulty realizing BPM gains and improvements, while more agile companies and those more comfortable with iterative process improvement will get the best return on investment from their BPM improvement initiatives. ### Related Business Process Management Software - [Forms Automation Software](https://www.softwareadvice.com/forms-automation/) - [Low Code Development Platform Software](https://www.softwareadvice.com/low-code-development/) - [Robotic Process Automation Software](https://www.softwareadvice.com/robotic-process-automation/) - [Workflow Management Software](https://www.softwareadvice.com/workflow/)