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BIC Platform is a comprehensive solution that combines business process management, enterprise architecture planning, and governance, risk, and compliance capabilities. The platform is designed to enhance business operations across a variety of industries,...Read more about BIC Platform
Formstack Suite is a cloud-based form building solution that allows organizations to build online forms, collect information, integrate systems and transform data. The software caters to a wide range of industries, from healthcare and financial services to...Read more about Formstack Suite
MaintainX is a leading maintenance and asset management platform built for industrial and frontline teams. It helps organizations streamline operations, enhance asset management, and empower frontline workers while delivering insights that drive efficiency...Read more about MaintainX
Qntrl is workflow orchestration software built by Zoho Corporation. Created for people who orchestrate processes for their team, department, or organization, Qntrl is the easiest way to bring visibility, control, and automation to your organization's proce...Read more about Qntrl
Tonkean helps enterprise shared service teams improve process adoption, operate more efficiently, and move at the speed of business. Tonkean's process orchestration platform wraps around your existing systems to create an AI-driven “experience layer” for r...Read more about Tonkean
The ACTICO Platform is an AI-powered decision automation solution that enables companies to make smarter, faster, and more transparent decisions. It combines data, AI, and decision-making into a unified solution. The platform includes everything needed to ...Read more about ACTICO Platform
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Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, cu...Read more about Wrike
Droplet is a forms and workflow automation solution that helps businesses design web forms and manage workflows. It enables organizations to collect and store business data in a centralized repository, handle approval processes with detailed business logic...Read more about Droplet
Enterprise Process Center, by Interfacing Technologies, is a business process management (BPM) suite that provides businesses several digitization and management programs within a single platform. The solution can be deployed either on-premise or hosted in...Read more about Digital Business Transformation Suite
BatchMaster Software offers process manufacturing software solutions for the food, chemical, nutraceutical and pharmaceutical industries. Users can run the manufacturing application with QuickBooks, Sage 100&300, Microsoft Dynamics GP and SAP Business One ...Read more about BatchMaster ERP
Wrk is a business process management and robotic process automation solution that helps organizations streamline processes related to lead management, customer onboarding, marketing, sales tracking, and more from within a unified platform. With the dedupli...Read more about Wrk
ValueData Miner is process mining software that helps users handle optimization opportunities in business processes. The software helps businesses increase their revenue through an innovative SaaS solution that enables companies to continuously manage, opt...Read more about ValueData Miner
Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create ...Read more about Confluence
Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or other unique workflows. Jira enables users to create project roadmaps to map out all proje...Read more about Jira
Lucidchart is a cloud-based solution that helps small to large enterprises manage projects, data visualization, and diagramming processes. The centralized platform enables users to create visual diagrams of business processes and share process maps with st...Read more about Lucidchart
2c8 Apps is a business modeling tool that allows users to visualize and understand their entire organization. Developed by business developers, the software is designed to support established methods for business development. 2c8 Apps offers features to s...Read more about 2c8 Apps
Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collecti...Read more about Formstack Forms
Motion.io is client onboarding software that enables your business to automate information collection, streamline project communication, and elevate your customer experience. Motion.io's perfect blend of project management and client portal software prov...Read more about Motion.io
Nucleus One is a robust cloud-based project management software that revolutionizes the way businesses collaborate, streamline operations, and achieve success. With its comprehensive suite of features, including document, task, and project management, as w...Read more about Nucleus One
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Aha! Suite is a comprehensive suite of tools designed to assist in every stage of the product development lifecycle. It aims to facilitate the creation of valuable software by enabling teams to strategize, plan, build, and deliver products efficiently. Cov...Read more about Aha!
CommandCenter is a Business Process Management Platform that maps, monitors and optimizes the workflows of a business. Serving a wide range of industries, it has remarkable flexibility that helps increase brand visibility, enforce consistency in deliverabl...Read more about CommandCenter
TAP gives you the power to automate any repetitive task, giving you more time for meaningful work. At an organizational scale, TAP equips teams with the tools to uncover data for informed decision making, instant cost savings, and deeper collaboration. Go ...Read more about Mitratech TAP Workflow Automation
Zenphi is an AI-powered, no-code process automation platform designed to help teams build powerful workflows while fully leveraging their Google Workspace environment. No need for complex or expensive solutions—Zenphi unlocks the full potential of Google ...Read more about zenphi
You know how some companies struggle to get work done as efficiently as they should or could because of internal bottlenecks, bad data and lack of real-time coordination between back-office and front-line employees? Well, TrackVia has a way to digitize and...Read more about TrackVia
Process Street is the world's first Process Management Platform powered by AI. We help teams share their core processes, then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then build all so...Read more about Process Street
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Your Guide to Top Business Process Management Software, April 2024
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Buyers Guide
This detailed guide will help you find and buy the right business process management software for you and your business.
Last Updated on January 27, 2025Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness.
But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the digitization of business processes. Software and application development play a central role.
(If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be business management software—not at all confusing, right? Don't worry, we'll clear things up.)
Trends in, Direction of BPM Software Market
What Is BPM?
BPM is defined by Gartner as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT [information/operational technologies] investments to business strategy.”
With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business.
Two-Year Growth Comparison, With and Without BPM
| Over two-year period | Result |
Business A (Without BPM) | • Grew from 50 to 150 employees • Changed offices twice, but changed none of its IT organizational structure • With each new hire, added one more workstation and purchased one or more additional software licenses • Underlying work performed by employees didn’t change | • Company headcount grew by 200 percent • Did not actively seek ways to optimize business processes • Growth resulted in few economies of scale • Lost market share to competitors with more efficient business processes |
Business B (With BPM) | • Grew from 50 to 60 employees • Evaluated new IT in terms of business strategy and departmental goals • Switched from Gmail for support requests to an all-in-one customer service platform • Tied new service platform into R&D’s bug reporting system • Leveraged IT improvements to streamline employee workflows | • Company headcount grew by 20 percent • Used IT purchases to streamline business processes • Productivity (profit/employee) grew 200 percent • Captured one-third of Business A’s market share |
The 3 Types of BPM Software
As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms.
You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals” (content available to Gartner clients).
Gartner’s Three Types of BPM Platform
Basic BPM Platforms: As the name implies, these are the most elementary platforms for BPM. They contain tools designed to ensure that new IT applications will lead to the desired business outcomes. These can include basic, user-friendly interfaces—for example, to help test and model workflows—as well as tools supporting the development of applications which increase efficiency.
Basic BPM platforms are often chosen by smaller organizations, and many are intended to be used by staff outside the IT department.
BPM Suites (BPMS): BPMSs have a wider scope and include tools used by both IT and non-IT staff. (At this level, BPM initiatives typically require coordination between IT and other business units and departments.) They’re useful for organizations seeking continuous (as opposed to one-off) process refinement and improvement and include options to increase process agility and flexibility.
BPM suites are best for organizations that, in order to achieve their BPM goals, need deeper integration with their existing IT architecture.
Intelligent BPM Suites (iBPMS): This category is the most advanced, adding advanced analytics, operational intelligence and rapid application development tools to the BPM and BPMS mix of tools. iBPMSs can increase the speed with which a company goes from insight to action, often with the creation of automated self-adapting, goal-directed processes.
iBPMSs are used by organizations that need to incorporate complex, real-time operational intelligence, both internal and external (from partners or customers), in order to effect significant process improvements.
Trends in, Direction of BPM Software Market
If we knew specifically which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue.
Some businesses will fail with one or more aspect of their digital transformation strategies, not because the strategy or IT selection was misguided, but because BPM was not included in the planning. It takes a concerted effort between IT and departmental stakeholders to ensure that the dividends of digital transformation projects are distributed in the form of improved business processes.
Creation and exploration of deliberately unstable processes will increase, as companies strive to adapt their workflows and processes to changing customer needs and to a greater variety of more granular customer interaction scenarios.
Companies with strict organizational structures will have more difficulty realizing BPM gains and improvements, while more agile companies and those more comfortable with iterative process improvement will get the best return on investment from their BPM improvement initiatives.