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BP Logix Process Director logo
 
BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial services,... Read More
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BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial services,... Read More
 
Promapp logo
 
Promapp is a cloud-based process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail,... Read More
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Promapp is a cloud-based process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail,... Read More
 
KiSSFLOW logo
 
KiSSFLOW is a cloud-based forms automation solution offered by OrangeScape Technologies that automates business processes and tracks performance. It is suitable for business of all sizes and most industries. KiSSFLOW helps to initiate... Read More
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KiSSFLOW is a cloud-based forms automation solution offered by OrangeScape Technologies that automates business processes and tracks performance. It is suitable for business of all sizes and most industries. KiSSFLOW helps to initiate... Read More
 
Wrike logo
 
Wrike offers a cloud-based, scalable project management and collaboration platform. Key features include social collaboration tools so users can organize their projects using a single dashboard. Users can assign tasks, track deadlines... Read More
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Wrike offers a cloud-based, scalable project management and collaboration platform. Key features include social collaboration tools so users can organize their projects using a single dashboard. Users can assign tasks, track deadlines... Read More
 
Axon.ivy BPM Suite logo
 
Axon.ivy is a business process management suite used by companies for process execution and workflow management. The tool provides work automation to cut down on manual tasks and connects people, systems and data to orchestrate, execute... Read More
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Axon.ivy is a business process management suite used by companies for process execution and workflow management. The tool provides work automation to cut down on manual tasks and connects people, systems and data to orchestrate, execute... Read More

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NextProcess logo
 
NextProcess is an accounts payable solution used for automating organizations’ payment structures. It is suited for companies of any size, across a variety of industries. NextProcess helps eliminate duplicate payments that can occur... Read More
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NextProcess is an accounts payable solution used for automating organizations’ payment structures. It is suited for companies of any size, across a variety of industries. NextProcess helps eliminate duplicate payments that can occur... Read More
 
NotoWare logo
 
NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through the solution’s database... Read More
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NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through the solution’s database... Read More
 
CWA Process & QM Suite logo
 
CWA Process & QM Suite is a cloud-based business process management (BPM) suite that helps companies to manage the workflow of their employees. The software provides tools for resource modelling, process optimization and publication... Read More
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CWA Process & QM Suite is a cloud-based business process management (BPM) suite that helps companies to manage the workflow of their employees. The software provides tools for resource modelling, process optimization and publication... Read More
 
Agiloft logo
 
Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize different aspects of the system,... Read More
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Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize different aspects of the system,... Read More
 
DevSuite logo
 
DevSuite by TechExcel is a cloud-based asset lifecycle and business process management solution that helps businesses with designing, developing, testing and knowledge sharing. The tool can also be deployed on-premise and supports... Read More
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DevSuite by TechExcel is a cloud-based asset lifecycle and business process management solution that helps businesses with designing, developing, testing and knowledge sharing. The tool can also be deployed on-premise and supports... Read More

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bpm'online logo
 
Bpm'online is a process-driven customer relatonship management (CRM) solution for marketing, sales and service automation. The solution allows companies to manage the customer lifecycle from lead to sales and to ongoing customer service. The... Read More
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Bpm'online is a process-driven customer relatonship management (CRM) solution for marketing, sales and service automation. The solution allows companies to manage the customer lifecycle from lead to sales and to ongoing customer service. The... Read More
 
TrackVia logo
 
TrackVia is a workflow software development platform that allows users to create custom applications with a variety of uses. It is suitable for large organizations in most industries, particularly construction, manufacturing, healthcare,... Read More
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TrackVia is a workflow software development platform that allows users to create custom applications with a variety of uses. It is suitable for large organizations in most industries, particularly construction, manufacturing, healthcare,... Read More
 
dapulse logo
 
dapulse is a cloud-based project management solution best suited for small to midsize organizations. With this solution, all project members can see project achievements and details. dapulse provides a collaborative envirnment that... Read More
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dapulse is a cloud-based project management solution best suited for small to midsize organizations. With this solution, all project members can see project achievements and details. dapulse provides a collaborative envirnment that... Read More
 
Integrify logo
 
Integrify is a project management software solution available for deployment both in the cloud and on-premise. Key features include issue management, reporting and task management. Integrify is suitable for midsize businesses to enterprise... Read More
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Integrify is a project management software solution available for deployment both in the cloud and on-premise. Key features include issue management, reporting and task management. Integrify is suitable for midsize businesses to enterprise... Read More
 
PerfectForms logo
 
PerfectForms is a business process management and forms automation software. It can be deployed as an on-premise or cloud-based solution. PerfectForms automates the workflow processes of various departments including human resources,... Read More
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PerfectForms is a business process management and forms automation software. It can be deployed as an on-premise or cloud-based solution. PerfectForms automates the workflow processes of various departments including human resources,... Read More

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Intellect Workflow logo
 
Intellect Workflow is a business process management solution designed for midsize and large companies that offers compliance management, document management, project management and process workflow automation functionalities within... Read More
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Intellect Workflow is a business process management solution designed for midsize and large companies that offers compliance management, document management, project management and process workflow automation functionalities within... Read More
 
ProcessMaker logo
 
ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing,... Read More
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ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing,... Read More
 
Pipefy logo
 
Pipefy is a cloud-based business process management solution suitable for businesses of all sizes in industries such as BPO, IT, service desk, shared services, financial services and sales. Primary features include task management,... Read More
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Pipefy is a cloud-based business process management solution suitable for businesses of all sizes in industries such as BPO, IT, service desk, shared services, financial services and sales. Primary features include task management,... Read More
 
Engage Process Modeler logo
 
Engage Process Modeler is a business process management (BPM) solution that offers process mapping, user management, process publishing, process feedback and reporting. The software is suited for organizations of all sizes. Engage... Read More
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Engage Process Modeler is a business process management (BPM) solution that offers process mapping, user management, process publishing, process feedback and reporting. The software is suited for organizations of all sizes. Engage... Read More
 
Bizagi logo
 
Bizagi offers a business process management (BPM) suite for enterprises. Key features include automation, modeling and execution of business operations. It has been recognized as a Challenger in Gartner’s Magic Quadrant report for... Read More
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Bizagi offers a business process management (BPM) suite for enterprises. Key features include automation, modeling and execution of business operations. It has been recognized as a Challenger in Gartner’s Magic Quadrant report for... Read More

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Buyer's Guide

by Craig Borowski,
Market Research Associate
Last Updated: August 15, 2017


Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness.

But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the digitization of business processes. Software and application development play a central role.

(If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be business management software—not at all confusing, right? Don't worry, we'll clear things up.)

Reviewers' Choice
What Is BPM?
The 3 Types of BPM Software
Trends in, Direction of BPM Software Market

Reviewers' Choice

bpm reviewers choice

 

Reviewers' Choice Products

Bizagi Engage Process Modeler
Pipefy Process Street
Promapp  

Our Reviewers’ Choice list shows the five highest user-rated software solutions for Business Process Management when adjusted for total number of reviews and recency of reviews.

If a software solution has more reviews, and more recent reviews, we value those ratings more highly than a product with fewer, older reviews. This is because is it much harder to get 100 five-star reviews than it is to get 10.

We also know that software vendors continually tweak and update their product, so we believe that more recent reviews tend to be more accurate.

To determine which products made the final cut, we looked at how users rated each solution's:

  • Overall performance,
  • Ease of use, and
  • Customer support

A solution can make the Reviewers' Choice top five in all three categories, or just one or two. All software solutions in the Reviewers' Choice have at least 10 reviews from real software users. The final products are listed in alphabetical order from left to right.

For more details on how we selected our Reviewers' Choice, read the full methodology.

What Is BPM?

BPM is defined by Gartner as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT [information/operational technologies] investments to business strategy.”

With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business.

Two-Year Growth Comparison, With and Without BPM
  Over two-year period Result
Business A (Without BPM)
  • Grew from 50 to 150 employees
  • Changed offices twice, but changed none of its IT organizational structure
  • With each new hire, added one more workstation and purchased one or more additional software licenses
  • Underlying work performed by employees didn’t change
  • Company headcount grew by 200 percent
  • Did not actively seek ways to optimize business processes
  • Growth resulted in few economies of scale
  • Lost market share to competitors with more efficient business processes
Business B (With BPM)
  • Grew from 50 to 60 employees
  • Evaluated new IT in terms of business strategy and departmental goals
  • Switched from Gmail for support requests to an all-in-one customer service platform
  • Tied new service platform into R&D’s bug reporting system
  • Leveraged IT improvements to streamline employee workflows
  • Company headcount grew by 20 percent
  • Used IT purchases to streamline business processes
  • Productivity (profit/employee) grew 200 percent
  • Captured one-third of Business A’s market share

The 3 Types of BPM Software

As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms.

You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals” (content available to Gartner clients).

Gartner’s Three Types of BPM Platform
types of BPM platform
  1. Basic BPM Platforms: As the name implies, these are the most elementary platforms for BPM. They contain tools designed to ensure that new IT applications will lead to the desired business outcomes. These can include basic, user-friendly interfaces—for example, to help test and model workflows—as well as tools supporting the development of applications which increase efficiency.
    • Basic BPM platforms are often chosen by smaller organizations, and many are intended to be used by staff outside the IT department.
  2. BPM Suites (BPMS): BPMSs have a wider scope and include tools used by both IT and non-IT staff. (At this level, BPM initiatives typically require coordination between IT and other business units and departments.) They’re useful for organizations seeking continuous (as opposed to one-off) process refinement and improvement and include options to increase process agility and flexibility.
    • BPM suites are best for organizations that, in order to achieve their BPM goals, need deeper integration with their existing IT architecture.
  3. Intelligent BPM Suites (iBPMS): This category is the most advanced, adding advanced analytics, operational intelligence and rapid application development tools to the BPM and BPMS mix of tools. iBPMSs can increase the speed with which a company goes from insight to action, often with the creation of automated self-adapting, goal-directed processes.
    • iBPMSs are used by organizations that need to incorporate complex, real-time operational intelligence, both internal and external (from partners or customers), in order to effect significant process improvements.

Trends in, Direction of BPM Software Market

If we knew specifically which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue.

  • Some businesses will fail with one or more aspect of their digital transformation strategies, not because the strategy or IT selection was misguided, but because BPM was not included in the planning. It takes a concerted effort between IT and departmental stakeholders to ensure that the dividends of digital transformation projects are distributed in the form of improved business processes.
  • Creation and exploration of deliberately unstable processes will increase, as companies strive to adapt their workflows and processes to changing customer needs and to a greater variety of more granular customer interaction scenarios.
  • Companies with strict organizational structures will have more difficulty realizing BPM gains and improvements, while more agile companies and those more comfortable with iterative process improvement will get the best return on investment from their BPM improvement initiatives.

 

 

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