The BIC Cloud is easy to use, intuitive and has all the features we needed for our process documentation, process analysis and process design projects.

Integration with JIRA or Confluence would be helpful.

After comparing many similiar software systems for business process management we decided for BIC Platform, mostly because of our top account manager. They really do a great job with caring for all your specific wishes. Since the implementation we already benefit a lot from it, since we describe our processes in this software, so that employees can have a look into the system and inform themselves about processes and strucutres that are transparent now.

Overall UX-Design, Administration possibilities, most easy to use process modeller on the market ...

Maybe some information about how the software is used within your own company, but they already announced that feature on the last user conference.

a lot of possibilities, connections between processes, uploading of documents, comparison with previous versions, workflow-handling, easy to learn

Access, Usability for rare users (too much Information) - should be more like a web page or Wikipedia

BIC is one of the best software solutions we have ever used and the best BPM software so far .

The overall experience is great. BIC has given us speed at our work. It's very helpful for business workflow and very user-friendly . Users learn quickly how to use BIC and can easily be involved to the process mapping and automation. BIC deployment is efficient and well supported by the excellent customer support team. The technical experts are quick to react to requests or questions regarding the tool.

While the SaaS experience is superior - we would like to see a full-blown offline version of BIC.

It is great as a central repository for all process related information and allowing business uses easily understand what they must do from day today, particularly on mobile devices.

Beck is very easy to use, and particularly if you have a process centric view of the world. It allows you to develop and describe your business processes across the enterprise and simplify what can sometimes be very complex, and I like the ability for being able to do impact analysis on other aspects of the business.It does not have all the bells and whistles and functionality of other tools in the same class, but what it does very well it's process management and execution for lightweight solutions. It's intuitive and simple to use and links very well to the enterprise architecture components of the business.

For my use case in supporting the management of processes for our clients there is very little I don't like, but obviously there are some areas of functionality that could be presented in dashboards for ease of management. This is not a major thing, but everything should be looking to excel, even when they are good.

The software offers many different notations that make it much easier to describe one's own processes. You are well supported programmatically during the creation, but not overloaded with too many extras and options. The software offers a good knowledge database with a catalogue that is composed of the activities, roles, etc. from the diagrams and also offers consistent versioning. The diagrams can be viewed in different view types as a flowchart or as a matrix, etc. and thus offers employees a high recognition potential. The software is optimally usable for us as an SME, as no whole department has to be set up for the maintenance of the diagrams. In addition, the licence model is fair and the after-sales support is at a high level.

As with any new software, familiarisation with the operation is necessary. Also the functionalities in the diagram design are not always as free as with the other providers. However, thanks to the good support, these are not major obstacles.

An intuitive and comprehensive software for a fair price, which will be successively expanded.

No real negative points. Bugs are usually fixed quickly.

Intuitive handling, cloud solution means little effort for us in terms of setup, good role concept incl. approval workflow, simple & effective administration, fast results.

Since we await more modules to be unlocked, the full picture is not yet available. In BIC Process Design it is sometimes confusing that comments are attached to the area (published, preview, ...) and thus sometimes remain unnoticed.

We use the BIC Cloud for our implementation methodology to implement our ERP software for new customers and to support them in documenting their processes. In doing so, we use our documented and industry-oriented proALPHA best practice processes.

with all the possibilities the software has, it is still easy to administer and very intuitive to model the processes

More possibilities for export and import to translate the content

BIC Process Design provides many helpful features and functions, most notably, central administration for managing the model objects. Moreover, auto-generated SOP for all documented processes is amazing, also versioning system is very intuitive and well designed.

the only thing I wish to be added is having more levels in the workflow for the standard version.

Extremely visualise the clients imagination and defines roles and responsibility for everyone.

Excellent features for automation process of your business. Shows diagrams in different views like flowchart, matrix, etc.

Not compatible with all file format and limited levels in workflow.

Vor allem der Kontakt zu den Mitarbeitern von GBTEC vermittelt immer wieder den Eindruck, dass man es hier mit einem aufstrebenden und nach vorne blickenden Unternehmen zu tun hat. Für jedes Anliegen findet man ein offenes Ohr und selbst, wenn ein Problem nicht direkt lösbar ist, so gibt es doch fast immer jemanden, der einen Trick auf Lager hat, wie man das Problem doch noch lösen oder umgehen kann.

In BIC Platform sind die meisten Elemente intuitiv zu erreichen. Vieles weitere kann durch einfaches Ausprobieren herausgefunden werden. Außerdem wird kontinuierlich am System gearbeitet und es wird ständig erweitert, was immer mehr Möglichkeiten der Nutzung eröffnet.

Ab der Erweiterung BIC Execution (also dem Workflowmodul) kommt man als Nicht-ITler ab einem gewissen Punkt nur schwer weiter ohne weitere Coachings zu absolvieren. Für den Fachmann sollte es wesentlich einfacher sein.

Insgesamt können wir die BIC Cloud als Prozessmanagementtool uneingeschränkt weiterempfehlen. Sie bietet viel Freiraum zur Individualisierung und punktet vor allem durch die hohe Nutzerfreundlichkeit.

Die BIC Cloud punktet vor allem mit ihrer hohen Nutzerfreundlichkeit durch die sehr übersichtliche und intuitive Bedienung. Auch der gestalterische Freiraum sowie die Möglichkeit, neben dem Prozessmanagement auch alle zugehörigen Informationen optimal vernetzen zu können, erweisen sich als große Vorteile. Zudem ist es eines der wenigen Tools in diesem Bereich, was durch das GRC-Modul ein perfekt anknüpfendes Risikomanagement ermöglicht.

Die Prozessberichte, welche automatisch generiert werden können, sind verbesserungsbedürftig. Oft sind die Prozessgrafiken nicht lesbar und auch die verschiedenen Prozesspfade werden im Worddokument nicht ersichtlich voneinander abgetrennt. Wünschenswert wäre eine automatische Übersetzungsfunktion - eine manuelle Pflege verschiedener Sprachvarianten ist grade für kleinere Unternehmen kaum zu leisten.

Transparenz über Optimierungspotentiale

intuitive Modellierung einfach konfigurierbare Workflows Modernes BPM-Portal Einfache SAAS-Implementierung mit Einbindung Azure AD

eine noch stärkere Integration zum SAP Solutionmanager wäre wünschenwert.

We use BIC to model a client's ToBe business vision. This decomposes customer journeys into operational processes and defines roles and responsibilities

This tool is visually very strong. It complies with both EPC and BPMN notation. The collaborative nature allows teams to contribute without having to combine separate models. The 360 degree perspective on roles, systems, etc is a powerful outcome or feature

Remembering that without saving work is only in the browser cache. Models can be lost without routine saving. An autosave feature would be beneficial. Ocassionally messages are also in German, which will not suit a lot of markets

Since we are onboarding around 75 new employees per year, it sometimes gets difficult for us to make sure that everyone is aware of their responsibilities and of how to get things done in our company. BIC Process Design radically changed that and now we have everyone in synch. New recruits really appreciate this and makes us stand out from other companies that compete with us for the same talent.

GBTEC has taken the fuss out of process modelling and execution. This product is very well designed and performs beautifully. Process templates are also of great help and prevent us from having to re-invent the wheel.

Difficult to say, but maybe more focus on onboarding and customer success process would help to involve reluctant users.

Enjoying using platform and potential of combining it with process mining

Simple to deploy and use, the range of canvasses have provided for all business needs to date. Combined with Process Mining will become a key capability within our continuous improvement arsenal

Couple of usability idiosyncrasies but not prohibitive. Not compatible will file formats from some legacy systems

We use BIC Cloud for Business Process Management and for Risk and Controll Evaluation. BIC Cloud is a complete redesign of a siftware we used for the same purpose a couple of years. The Evolution towards the cloud seems reasonable and to be the next logical step. Going cloud we are able to participate from much faster release cycles and save time and money on maintaining the Software.

First of all the design/look and feel of the Software improved dramatically compared to the BIC Platform. In Addition beeing a cloud solution the Software does not need to be installed on a Computer anymore and finally the usability improved as well with more clear dialogues and better structured menues.

Since BIC Cloud is a complete bew development we miss some functionality compared to BIC Platform, that helped us doing our day to day Business Process Management job. Some features will be delivered shortly, other features are no longer available due to the fact that the application moved on from a java based client installed Software to a web based solution.

Good. Using the application needs getting used to but once you've used it creating diagrams is easy. We haven't used most of the features and I am excited to see how we can measure our processes

Once you get used to the interface, it is easy to create diagrams. When naming an object (e.g. pool, activity, event, etc.) a list of approved objects are quickly displayed and can be selected. The list changes as you type the name; the type ahead is really fast. I really love this feature in controlling the objects created.

Rightnow, the application have limited BPMN 2.0 symbols but I believe what is available is enough to do most complex BPMN diagrams. It seems that the local copy is saved on the browser cache? It may take time for approvers to accept object changes and until then, the diagrams are saved in the local copy. I am not sure if I clear my cache if my diagram will be lost -- i dare not try.

BIC Platform is very powerful software to make your business process automatically. It allows you to manage all your works digitally and make your workflow management easy. Recommended for Businesses.

It's a best software that provide all the features to transform your business digitally. Task Management, Drag and Drop and Business Process Automation features saves your lots of time and efforts.

Sometimes i found some difficulties on access and permission. Otherwise i didn't have any issues.

- Einfach zu bedienen - Prozesse sind schnell zu modellieren - Übersichtliches und modernes Menü - Viele Einstellungsmöglichkeiten

- Keine wirklichen Kritikpunkte, bei Problemen kümmert sich der Support schnell und hilft immer weiter

1. Visibility of all business processes in the organisation 2. Organisational restructure tool 3. Process mapping initiative 4. Business Process Management/Improvement initiative

1. The product ease of use 2. High functionality 3. Multiple awards 4. Flexibility

‘As-is’ state, use simulation feature to create scenarios and design the process – Create ‘To be’ scenario

A unified process management solution with high usability for the entire company.

Simple modeling and the ability to live the CIP uniformly as a company without major barriers.

The company's own academy could get more training videos. Since this is still under construction, this will take a few months.

Wir dokumentieren sämtliche Business Prozesse in der BIC-Plattform. Die GBTEC ist ein super Partner, der auch schnell bei Fragen reagiert und diese zufriedenstellend beantwortet.

Die BIC-Plattform ist sehr intuitiv zu bedienen. Die Kollegen, egal, ob in der Firma oder im Homeoffice können ohne Probleme darauf zugreifen. Der SSO über O365 funktioniert auch reibungslos. Das Gestalten der Prozesse ist einfach. Formatierungen sind schnell erledigt.

Soweit ich weiß, gibt es keine On-Prem Version der Software. Uns stört es nicht, aber evtl. andere Firmen, die ein Problem mit der Cloud haben.

Die Software ermöglicht es einem, sowohl die eigenen, als auch die Prozesse des Kunden aufzunehmen und für jeden verständlich darzustellen. BIC Process Design hat es uns ermöglicht IST- und SOLL-Prozesse aufzunehmen und Optimierungspotenziale daraus abzuleiten. Die Handhabung mit der Software ist leicht zu erlernen. Hierbei wird man zudem stark von GBTEC unterstützt.

Es sollten Kenntnisse über das Prozessmanagement im Allgemeinen vorhanden sein. Ansonsten fühlt man sich bei den ersten Modellierungsversuchen noch sehr unsicher. GBTEC bietet sich hier aber immer an zu unterstützen.