MaintainX

RATING:

4.8

(571)

About MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with iOS and Andr...

MaintainX Pricing

Basic: MaintainX is available for free of cost Essential: $16/user/month (billed annually) Premium: $49/user/month (billed annually) Enterprise: Contact Us

Free trial: 

Available

Free version: 

Available

Make it easier than ever for technicians to perform and record maintenance work. Trigger work orders automatically based on meter readings, IoT integrations and more.
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MaintainX Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MaintainX

1 - 5 of 571 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

MaintainX Review: Wish We Had Found This App First.

User Profile

David

Verified reviewer

Automotive, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

PROS

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

CONS

I would like to see the ability to have work orders created based on known email addresses as well.

Reason for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Reasons for switching to MaintainX

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Caleb

Higher Education, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Great Work Order and Maintenance Management Program

It has been one of the most helpful additions to our maintenance team in the past few years.

PROS

The price is great for the product you get. It is a really easy program to use with a great mobile app for my team to track and complete work orders. It keeps everything really organized and is easy to track with projects.

CONS

There are a couple of updates that I would like to see like tool check out programs and some more location options but it is a great program.

Reason for choosing MaintainX

Cost, mobile platform, ease of use compared to FAMIS.

Reasons for switching to MaintainX

The cost was great, it has a better mobile app.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2022

decent for an entry level program

Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.

PROS

Very easy to use, mobile app is helpful.

CONS

inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.

Reasons for switching to MaintainX

AMMS program and backup data was lost. Prefer to switch back to amms after trying maintainx

Vendor Response

Hi there, Thanks for leaving a review for MaintainX. We are sorry to hear that your experience has been anything less than exceptional so far. We have a team available to assist with data input and help set up your organization for you. We would love the opportunity to learn more about your feedback and ensure that we have enabled all the functionality you are looking for. If we are missing any functionality, our team would love to understand what you need so we can include it on our roadmap. Feel free to reach out to us at your earliest convenience. Best, MaintainX

Replied March 2022

Frank

Machinery, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Great for Preventive Maintenance

Makes having a maintenance schedule more organized and makes the flow much easier. Things get done on time and if not, it is easy to audit. Overall a good experience.

PROS

The ability to have so many different types of equipment, departments, all in one place but able to filter out and make personal filters to see exactly what you are looking for.

CONS

On the mobile app there isn't a tab for requests if you're a user. It would be a benefit if you could see all requests and filter with the same capability as the desktop version. It's still in the mobile app but not with the same capabilities.