Triaster Software


Triaster offers a cloud-based business process management (BPM) solution for large and midsize businesses. The solution offers core features including: process mapping, process sharing, policy and document management, reporting and analysis tools.

With Triaster's process mapping tool, users can capture processes and define relationships between them. Once a sequence is established within a process, the solution can automatically execute the process. Businesses can also use Triaster to build a shareable process library for policies, processes and documents.

The process library can also be used to search for process-related information. Users can also post questions in the library. With the process simulation and reporting tool, users can analyze the effectiveness of current processes and run simulations on proposed processes.

Triaster is available on a monthly subscription basis. Support is available through email, over the phone and through an online knowledge base.

Process library page
Process library page

Process library page

Business process mapping

Business process mapping

Dashboard

Dashboard

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



12 Reviews of Triaster

Overall rating

4.5 / 5 stars

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John from Aldwyck Housing Group

Ease-of-use

Value for money

Customer support

Functionality

February 2018

The Triaster software has made the laborious task of traditional process mapping simple

Pros

Ease of use - Navigation and Menu options
Ability to store metadata within a shape
Ability to link related process maps
Ability to depict processes in a simple and clear manner
Ability to convert older versions of Visio maps into Triaster-enabled maps which means that older BPMN process maps are not made redundant.

Cons

Publishing the maps to the process library can be a onerous.
Publications can take up to 24 hours for it becomes visible in the library.

Review Source: Capterra

Richard from Fugro GB Marine Limited

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Using Triaster for ten years now and found it to be challenging at times when update are introduced

Pros

easy of use for the end user most of the time, it hold all our document in one place and i will help our company be consistent with our documentation around the whole Fugro group

Cons

As stated above when updates are introduced there are a time when the new software is difficult to understand and get to work the first time. not always Triaster fault but an easy access online video could help when a major update is released.

Review Source: Capterra

tony from AA

Ease-of-use

Value for money

Customer support

Functionality

February 2018

weve been generally pleased other than the issues arising from publicatioon times

A cleaner more usable library

Pros

linking of processes end to end, the search function (which we didnt have before) and the properties we can add

Cons

We have found several issues frustrating and culminating in the switching off of several areas of functionality

Review Source: Capterra

Natalie from New Charter

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Fantastic piece of software with loads of benefits

We have made substantial cost savings using this piece of software. We are able to map our processes in great detail which gives us an accurate costing of a process which has enabled us to easily identify processes for improvement and make substantial cost and time savings.

Pros

Triaster is easy to use and gives us a clear view of our end to end processes. By using Triaster we have been able to fully cost our processes and identify a large number of cost savings. The support team have been our savior the last 12 months whilst we've been getting to know the system, their response time is excellent.

Cons

Publishing times can take quite some time especially when you have a large number of maps.
Also their is no way of identifying any maps that did not publish that should have.

Review Source: Capterra

Terry from TerryAG Consultancy

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Easy to use process mapping tool with great customer support

The ability to produce process flows that can easily be accessed and used by staff in their day to day roles. It is also a great tool for training staff

Pros

Ease of use based on the Visio package. Customer support on the odd occasion when things do go wrong cannot be faulted.

Cons

Managing general feedback from users is a bit clunky and could do with a response button for an Administrator to answer a query.

Review Source: Capterra

Steve from Microsoft

Ease-of-use

Value for money

Customer support

Functionality

December 2017

I have worked with the Software for over 10 years. Excellent way to manage your processes.

The benefits are managing your business processes. Defining your business processes. Putting them into a web-based system that is discoverable and searchable with a menu driven interface. This allows for continuous quality improvement that is automated. You can audit your processes. You can add meta-data to your activities within the processes. It has a robust reporting mechanism that will take your process from just interfacing people with tasks, to driving decisions for future improvement and refinement of current activities. Over all, I have used this software for over 10 years and I have help many team within my organization achieve seamless form of communication by using process as the baseline.

Pros

What I like most about the software is how logically it is laid out. You can add so much detail to the activities and a robust reporting mechanism. When you fill in all of the meta-data, along with a logical process flow, you are able to take your processes from the realm of just simply having the processes mapped, but to them being usable by people that need to interface with the processes. Eventually you are able to do consistent quality improvement because you have a starting point defined. If something falls short, you can find the offending activity and you can figure out how to fix the process. It removes the guesswork from the fix. It also removes the "Ego Stake" when work with other people and teams. The process is defined and now many heads can concentrate on the fix, not who's wrong.

Cons

As with most scalable software, there can be a learning curve. There is a server component, an administrative component and a client component. Additionally, learning the best way to map your content. So some trial and error is needed on the best way to map your processes. But as for the operation, once up and running, (Triaster's customer service is EXCELLENT!!!) the system is basically automated. The operational hit on someone time is pretty small. again, like most large scale software, if you have an on premises installation, there is more overhead. But if you select the cloud solution, just the admin and the client content authoring is needed. yes, I believe the only downfall is the learning curve and you will have that no matter what software you use.

Review Source: Capterra

Clive from Landmarc Support Services

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Using the system is easy and produces simple and clearto understand 'diagrams' for people to follow.

Pros

Simple to use, provides people with a clear diagram of what the process consists of. Also providing an automatic system for reviews as this is an area that always get missed.

Cons

There is no automatic warning when a map is not published you have to manually go into the menu edit to check
Updating of the Properties file, takes time and if not use to file structure can lead to issues

Review Source: Capterra

Eamonn from Kirby Engineering

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Very positive the support is top notch

conference

Pros

the ability to have drill downs although i would like this to be available for process steps as well as deliverable's.

Cons

that the updated section in the news does not automatically update

Review Source: Capterra

Tim from Aldwyck Housing Group

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

We use Triaster to capture and share our As-Is and To-Be operational processes.

A platform for managing business performance improvement, in terms of efficiency, effectiveness and economic benefits from capturing and reviewing our operational processes.

Pros

It enables me to quickly produce and publish process maps and get feed back from the organisation.
It provides a platform for best practice and a single version of the truth for staff and stake holders.
It enables self audit and desk top auditing of our operational processes for regulatory compliance.
It is also used to determine our key performance indicators and supports our Value for Money reporting.
It has been critical in our housing systems replacement project in defining all our operational processes and how we want to use our new integrated solution.
It has enabled our staff to understand the impact they have on other roles and departments and helped to integrate our work mentality where most people were use to silo thinking.

Cons

Only issues we had so far was linking documents to the process maps which had a few teething problems.

Review Source: Capterra

Hank from TeledyneDALSA

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great tool, easy to use interface. Fantastic support.

"One stop shop" for all relevant information required by our employees. Customized solutions where requested.

Pros

Menu editor makes ongoing revisions and updates very quick and easy to do.
Support has always been timely and effective solutions found.

Review Source: Capterra

Julie from Bidfood

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Fantastic customer support and service!

Supported the visibility of company processes and standards across the business. Facilitated the drive towards consistency of ways of working

Pros

The logic behind it and the customer involvement in it's development. User requirements are obtained to further improve the functionality

Review Source: Capterra

Steve from tRIIO

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Triaster provide the best customer support I have ever experienced.

I have been using PN for about 6 years and have created some brilliant management systems. At the moment we use another mobile application with a data collector feature which allows operations to populates the management system forms remotely. A data collector would be useful.

Pros

The key function I like best is its mobile ability, this allows our operations teams access to our management system.

Review Source: Capterra

Displaying 1 - 12 of 12 reviews