All ShipCompliant Reviews
1-19 of 19 Reviews
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Natalie
Verified reviewer
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Very easy to use!
I've been using Ship Compliant for over 10 years and love its overall ease of use. This system makes my life less stressful and I have no complaints!
CONSI have no complaints and have never had an issue with Ship Compliant that wasn't resolved immediately. The staff and customer service team has always been professional and very accommodating.
Mollie
Wine and Spirits, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Life Saver
Capacity limits of staffing, freeing up our staff of administrative work of e-filing so that they can be more analytical. We would never be able to keep up with all of our registrations without something like this product to serve as our guide. We utilize the sales by state report very frequently to keep an eye on economic nexus.
PROSThis is a one stop shop that can do it all for the wine industry. Saves our team hours of work each month. Great analytics and amazing customer service.
CONSHome landing page isn't easy to navigate, slow for map to generate.
Reason for choosing ShipCompliant
Best in wine. Great industry knowledge, customer service.
Susan
Wine and Spirits, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Could Be More User Friendly
I'm trying to avoid spending my time on state reporting. However, I need to manually add lots of tracking numbers, ship dates, watch to make sure my licenses are up to date, not really sure about state label demands and if ship compliant is working here.
PROSAutomatic reporting - I like that SC can figure out the individual cities, counties, etc.
CONSExcessive input from customer, no ease of use. Better than a couple years ago, but confusing overall.
Kelly
Food & Beverages, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
Great product for alcohol compliance.
Overall great product and would recommend for compliance teams, specifically in the alcohol industry.
PROSGreat platform to track active permits and renewals. Streamlines state brand registrations very effectively. LabelVision is very helpful. Like the by state summary of what is required as that is helpful.
CONSSome of the customer service responses have been just okay. Used to offer updates on state regs and feedback to make something more efficient seem to go nowhere. Multiple/partial county selections for wholesalers throw issues/flags that become white noise for all other email notifications. Billing updates have been not smoothly transitioned.
Reason for choosing ShipCompliant
One of the breweries I handle compliance for already was an early user/adopter, and therefore have added other companies into the platform for streamlining.
Patricia
Wine and Spirits, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Pretty good software
Very transparent, efficient, simple and basic.
CONSmaking edits/changes to ship dates, addresses, shipping method, etc is time consuming and slow. options either include opening individually and slowly making changes (system is slow) or downloading spreadsheets and reuploading, which is equally time consuming. It would be great if you could search multiple order numbers, select multiple orders, and make mass changes.
Jessica
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great product!
It is really hard to keep track of all of the different states so its nice to have all of that information all in one place.
PROSI like that everything is all in one place, all orders are kept track of. All licensing is kept track of.
CONSnothing, everything works really great.
Sheldon
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Well worth having
Saves hiring another person.
PROSPuts together brand registration packages, integrated in PRO system
CONSLicense renewals can be spotty. Also, can't retire a license when you get a new license because system requires the old one be open for tax reporting purposes.
Kellie
Wine and Spirits, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Small Winery Compliance
As a small winery the auto filing feature for monthly tax remittance is worth every penny.
CONSIt is a bridge between our DTC software and fulfillment software so it is important to have a daily audit of the program to ensure all systems are in sync.
Debra
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2019
customer service was always fantastic when it was not owned by Sovos. Yesterday not so much
Wanted to know about auto file and pricing
PROSused to be ease of use and the great customer service we used to receive
CONSlack of knowledge yesterday. tried to find out info online where the big tab was for tour of auto file and an error message came up
Nicole
Verified reviewer
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best software EVER!
We love the analytical tools and the PRO services.
PROSWe love ShipC! So easy to use and the customer service is outstanding!
CONSThis is the best software, we wouldn't change a thing!
cathleen
Wine and Spirits, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Use ShipCompliant to get more done faster and spend your new free time to get ahead or enjoy life!
ShipCompliant integrates well with my e-commerce. ShipCompliant makes this job fun because I can get the reports filed fast and generate reports easily.
PROSwell organized and easy to use; packed with information to self-learn how to use; integrates our e-commerce data; keeps deadlines clearly in focus to avoid late penalties; stays up-to-date with states' tax changes; email alerts about shipping problems, license renewals, filing due dates.
CONSWhen I have a problem, I contact Support. Customer Support is outstanding, consistently exceptional. Every person I have worked with is knowledgeable or knows how to find the solution quickly.
Reason for choosing ShipCompliant
compatibility with our e-commerce company and price.
Meg
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Such a help
I love that ShipCompliant interfaces with our CRM and our shipping partner, makes my life so much easier!
CONSI have not found anything that is an issue!
Gary
Food & Beverages, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Making Compliance Manageable
Ship Compliant makes a very cumbersome process doable. Without it it would be near impossible for me to stay legally compliant in an important and profitable channel of my business.
PROSThe monthly reports are accurate and timely. if there is ever a concern, the support is quick to help.
CONSSometimes it is too rigid, not allowing easy to implement exceptions.
Reason for choosing ShipCompliant
I had used the product while consulting with another winery. When it became apparent that my business was ready to benefit from it, I signed up.
Adam
Wine and Spirits, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wonderful for keeping track of the details
Ship Compliant has helped with not missing license renewals.
PROSAttention to detail is outstanding. Every aspect of the label, licensing, and reporting tools are built to be completely encompassing in compliance matters. Checklists are helpful in oft forgotten details.
CONSSite can be confusing at time due to the multiple ways to reach the same piece of information.
Sue
Wine and Spirits, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
ShipCompliant a positive experience for me
I use ShipCompliant for label approvals with TTB, to autofile monthly state reports, to register products in states. I find it in general to be quite well designed.
PROSrelieves a lot of the stress of monthly filing in the various states as well as registering products in the various states.
CONSit is not always obvious what the problem is when something doesn't work. But support is good about helping out.
Cindy
Wine and Spirits, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
Out-of-state tax help
The autofile system helps me catch up on other work.
PROSHelps keep all the out of state deadlines, forms & compliance organized.
CONSI'd like for shipco to create better autofile spreadsheets to keep track of paid and filled reports.
Lori
Food Production, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Software reveiw
Great experience.
PROSSoftware is easy to use and understand and set up is easy
CONSNot understanding some of the rule/regulations when setting up the software items
Reason for choosing ShipCompliant
It was a recommendation from DH Compliance
Denise
Wine and Spirits, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Go to for law summary
The pre-filled reports and tracking features
CONSAnalytics reports have very little customization. The License Renewal tab does not indicate in color when licenses are expiring.
Danielle
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
WORST SOFTWARE - More like a Manual Bike you Build and Ride Yourself
Nothing. Not one thing. the software needs a complete overhaul
CONSHorrible incredibly manual UI, impossible to use. Ridiculous sales people who make it seem like it's helpful until you get to the training and you learn everything is manual and the software will start rejecting your customers.