About CrashPlan

CrashPlan is a cloud-based application that works as a storage platform. It can be operated from any internet connection at a given point in time. It keeps a continuous backup of all the files that are in the home directory of a campus based system. The data classification offered by CrashPlan is the maximum of "Restricted". The software also provides restoring platforms from either a client’s workstation or the CrashPlan website. For activation of the software, a user only has to login to the app using their BearID and password. As soon as the user logs in, CrashPlan starts creating backup of all the files in the system. Computers that are used for departmental work like a student workstation or a research system, require the CrashPlan account manager to log into ...
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CrashPlan Reviews

Overall Rating

4.52

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 231 reviews

User Profile

Ray

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2017

I relied on Crashplan for document backup while completing my PhD abroad.

Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took nearly a year), I was assured that my PhD research was safe. I stopped using it because the internet in China was simply too restricted and curtailed to make it useful.

Pros

It runs continuously in the background to ensure that the files selected are backed up. The Crashplan client automatically backs up to ensure that customers are using the very latest client and are not in danger of security leaks. The Crashplan client is cross-platform and will run on Linux and Mac

Cons

Code42 appears to have removed their plan for standard household users and now only has plans for small and large businesses. Unfortunate for the average household computer user. When I used Crashplan for backup in Beijing, China, the upload speeds were horrendously slow. I assume this was not the fault of Crashplan, but the result of serious Internet throttling by the internet provider or by state security apparatus in China where all connections to the outside world are severely curtailed. Backing up 200gb of data took nearly half a year. But my experience was likely unusual. Based on other user reports of Crashplan, the upload and download speeds are quite good.

Paul

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

October 2020

Capable flexible backup solution

I used Crashplan for several years and found it to be an excellent reliable product. I no longer used it because the home user option was withdrawn and the small business pricing was prohibitive for a home user. If the option is ever reinstated I would not hesitate in returning to use the product.

Pros

Flexibility, reliability, ease of use, configuration options. Unlimited storage, file modification history. Local backup and peer to peer options.

Cons

Withdrawal of home user option, which I understand given the economics of providing unlimited storage.

Reasons for choosing CrashPlan

Capabilities, pricing and storage.

Reasons for switching to CrashPlan

Reliability issues with iDrive and attractive proposition from Crashplan.

User Profile

Benjamin

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

July 2018

Has so much potential but is being held back

Unlimited backup storage of my computer system with revision history

Pros

The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.

Cons

My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

3

September 2022

Solid Backup Software for Orgs of A Certain Size

Pros

Crashplan was easy to setup and provided great customer service for a fair price.

Cons

Many of the features of Crashplan were aimed at enterprise clients, and the management portal was somewhat overwhelming for the needs of our small organization.

Andrzej

Company size: 1 employee

Industry: Photography

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

July 2019

Easy to use back-up plan, but upload speeds could be better.

I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought.

Pros

It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved).

Cons

Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest).

Reasons for choosing CrashPlan

I had used it before and had better offer at the time, than Backblaze. Although, right now there's not much of a different in price.

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