Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent to the end-users, and backed by a company that takes an active interest in the input of their customers. Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity. CrashPlan is equally useful for file recovery or simply moving a user to a new computer. Client backup products are not always without impact to end-point performance. CrashPlan's interface is simple and easy to use. Virtually no training is required for both end-users and administrators. Granted that backup is not an overly complicated process, but CrashPlan has refined the process better than the competition. Whether using the on-prem or off-prem option, CrashPlan provides security and stability for your company's critical data. My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business. CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction. The best part of CrashPlan is that is just works. Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working.

Easy to use Easy to administer Minimal impact to end-user performance

Code42 should focus more on the core business and less on additional offerings Legal-hold e-discovery capabilities are still immature, need more focused development

It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely.

They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE

I have spent days on the phone with their technical support management to no avail. They do not offer a solution, and have no plans to correct or back out this potentially devastating change.

Until recently, Crashplan for Small Business was very reliable.

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.

I used this service for several years with multiple PC's before the swapped to the per-device cost. It was an easy set-it-and-forget-it setup and making sure that all files were backed up. Upload speeds could be hit and miss depending on the server or time of day.

Once configured, the software is easy to maintain, do backups, and encrypt data. GUI interface is simple to use and makes restores much less painful Support can be helpful via e-mail, phone not so much.

Cost of the software seems to creep up every year, and recently have switched to a per-device cost which makes indivudal backups more expensive. Headless support is almost non-existant and a pain to set up QNAP NAS requires a community written docker container to be able to manage as a cloud backup Phone support is painfully slow to answer questions and immediately requests RDP.

It kept all my data, photos and docs safe for years !!

This is the best backup software for a home user ever. The best part is that you can backup an external USB Drive. I run it on my mac and have been using it for 5+ years. The software runs in the background and backs up my files so I don't have to worry. They have plenty of settings to limit when it backups and how many resources to use. Since I have a capped bandwidth I set it so I just upload in the evening. I've recovered a couple of files by logging into the web interface and downloading a zip of them.

I'm very sad that they will no longer offer consumer accounts at the end of August 2018 if I'm a small business I would use crashplan. I'm super bummed that the software I recommended to so many is going away :(

Peace of mind knowing our files are safe.

Strong encryption helps keep our files safe. Unlike many backup services, Crashplan for Small Business allows you to backup files on any number of external hard drives for no additional fees. Also, you aren't required to move the files/folders you want to backup into a proprietary backup folder...this means you do not have to alter the structure of your file system to have an effective and full backup. Power Tip: divide your backup into multiple backup sets for increased efficiency and peace of mind.

I wish you could more easily view the backup log so you could reassure yourself that your most important files are 100% backed up to the latest version. UX is usable but a bit awkward...it can take several somewhat convoluted click-throughs to find the setting you need to alter.

Overall, the potential for the program, and the idea seems great. But unless you have a huge bandwidth or pay for extra it's difficult to use for a some business owner like myself. I flet secure in that my life were kept safe, in an online, web based program, however I could never use it to it's full potential because it took literally days for my to back up just one of my external hard drives full of full resolution .CR2 files.

This program really does as it says, backups all that you have on your computer incase of lost data, or major computer crash loss. Because it's web based, it's all available and at the tip of your fingers if ever you need retrieve lost data.

My biggest issue with that program was that it took up so much bandwidth that there was very little left for other things in my home, such as watching youtube, or Hulu, or Netflix. It ate up a lot of my allotted bandwidth for the month, and I had a lot of difficulty using it because of that.

I had a computer failure, had to wipe it clean but CrashPlan was there with all of my precious files safely tucked away to put on when I got a new computer.

MY COMPUTER CRASHES ALL IS LOST! Or wait no! I have CRASHPLAN!!! As an author and a graphic designer, there is NOTHING as important as having all of your precious files safely tucked away securely. CrashPlan is like a comfort blanket for me and my files.

Just make sure you're connected and syncing properly! But seriously there is NO downside to having all of your files backed up safe and secure

We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code 42's cloud. We moved from local store points to the cloud because the cost made sense and we could stop buying onsite storage as our needs increased. We backup all of our mobile users with PROe and it really has been great for us. The console gives us plenty of insight into which machines are not backing up or having issues. We can control all of the client variables (versions, speed, network interfaces, etc) from the console and push out the setting to our clients individually or by orgs.

The master console! All settings and controls for all clients are configurable from one console. The reporting is great and gives us great insight as to how much data is on our client machines and who to scold when thier music folder is 500gb. The fact that if one of my Executives is traveling and gets their machine stolen or lost and being able to just download the app and sign in on a new machine and start restoring thier data is AMAZING. We had that happen, Mac stolen in London enroute to a big pitch for new business. He called me in an absolute panic. In a 5 minute phone call we had the data he needed for the meeting restoring to a new machine that he had just purchased at the Apple store, when he left the Apple store he had all of his data back, with 1 FIVE minute phone call.

In previous versions Java usage was a bit out of control, but they have had that fixed for a few versions now, so no cons at all.

I have solved my problem of not having to saturate my PC anymore, I keep everything in the cloud since the old file was in the university until I used software that I no longer use

I feel safe with this software because there I keep all the information of my pc, they have the security that my files need all the data stored in Crashplan have internal backup that guarantee that in the event of a company failure they can always be recovered again .

This service is the best, it is for all types of users, both desktop operating systems and smartphones

I really like CrashPlan. Most of the time, you wouldn't even know it was running ... it just does its thing! I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use. I know that it says you can go with the business use option, even if you just do some freelance work with the computer you back up, but it is a little expensive for just a personal backup if the backup isn't that big. Overall though, I love CrashPlan, and recommend it to many people.

I have been using CrashPlan for many years. I used to use it for personal use, but now I use it for business use. Because I work remotely, I keep a large collection of our graphics/code files on my computer. I don't have access to a work server to keep them on, and I was always concerned about what would happen if I were robbed, or some sort of disaster happened to my home, that wiped out my computer and my local backups. CrashPlan gives me peace of mind, that my files are backed up somewhere safe. I evaluated other products, before choosing CrashPlan, and for me, CrashPlan was the winner for a couple of reasons. The biggest reason, was that if I had a computer with a smaller hard drive, and had to work off of an external hard drive for some things, CrashPlan also backed up that external hard drive to their system, as long as it was plugged into my computer. Not all backup software will do this. I also love it, because it works well on my Mac, and isn't just targeted at PC users.

Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low. Every time I have looked into this with support, it has turned out that the correct amount WAS set for backup, but I believe the email went out mid backup, and therefore gave a misleading message. Sometimes that can be a little alarming, even though there was never a true issue. The initial backup can be very slow ... like months, in my case! If I ever had to restore everything, I am sure it would take a crazy amount of time, so I would have to opt for the option where you pay to have a full hard drive mailed to you, which isn't cheap. Better than losing all your files though! That is why I also keep a local backup.

On the whole, if you don't have a ton of data then there are lots of free backup options that might meet your needs. On the other hand, if you have many terabytes that need protecting then I thin CrashPlan is the best choice on the market.

I use CrashPlan for Small Business. The greatest thing about CrashPlan is that it offers unlimited backup and this is not a gimmick. When they say unlimited, we're talking all of your precious terabytes. The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective. If you are someone who has a lot of data then $10 per month is going to seem like a small price to pay to know that data is always safe.

If you don't have a super fast connection then backing a terabytes is going to take some time but their support forum has a comprehensive guide to increasing speed and decreasing backup time. It's an additional $10 per computer so some people may take issue with this but again for unlimited back up it's still very reasonable in my opinion.

It's a great offsite backup option, probably wouldn't make it my only backup but it is peace of mind for disaster recovery.

Decent cross platform support, not limited on backup size. It has a number of options to backup your data. Can't beat the price for the storage. Keeps deleted files indefinitly.

Runs on java, easier network and removable storage backups. More control on the backups with deletions, selections and exceptions. Verification on file backup could be better. Needs block level deduplication.

I have used for over 5 years without any issues. It updates as needed and provides backup for all my work. A MUST HAVE feature they offer that few others have is their default option to keep 100% of your data even after you delete it off your hard drive. Most remove deleted files after only 30 days. That means if you make a mistake and remove a needed file you are out of luck. If you change out HDD due to space then all gets removed. No a good solution for total backup. This is why I have stayed with Crashplan.

this app does what is meant to do. Assuming you have a decent upload speed it can handle several GB of files and backup within a few hours. For those with normal documents the backup would be instant no matter your providers upload speed.

The cons are not against Crashplan but the needed upload speed which many providers limit. It works fine for smaller files but if sending hundreds of large image files a higher speed connection is needed to keep up.

It's a great, set-it and forget-it tool, but Code42 still needs to work on improving end-user experience and encourage end-users to keep their backup list up-to-date so Admins don't feel obligated to nag their co-workers about it when things go wrong

- Fairly easy to deploy - Secure - Noisy when it needs to be - Enables the admin to be hands-off but they can check in on a backup anytime using the admin portal

- The end-user experience to set up the tool is pour. As an admin who helped implement this tool I had to walk though the initial setup process with a large number of end-users because they were overwhelmed by the setup process - After 1.5 years of this tool being implemented, most end-users still don't keep their list of items CrashPlan backs up up-to-date. Their backup list is only updated when they start experiencing hardware issues - Using Migration Assistant to restore data to a new Mac will corrupt the CrashPlan app and it must be reinstalled which causes confusion for the end-users