Fairly user friendly and very descriptive. Love to use the dashboard to keep track of all my clients tickets.

I like how customizable the dashboards and widgets could be. Also, the Global Notes Search has been a lifesaver on more than one occasion.

Always available SAAS solution, very good qualified helpdesk.

The ability to customize the layouts, information shown, integrations with data sources were all great.

Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows.

The user interface is information rich yet friendly and easy to navigate. It allows wide customization of the widgets and workflows can be setup to automate much of the process.

The worst part of Autotask is the user interface.

We sometimes face problems with the integration with Autotasks APIs, as sometimes it works and sometimes not.

Before using Autotask Pro our main issue were dropped client requests and communication problems.

The worst support out of any software/service we use.

Our work around was to abandon the accounting module, AutoTask did not give a refund.

Good for documentation and tracking tickets and device details. The workflow system is good.

Ability to keep track and prioritize helpdesk tickets. Many functions and options.

Great tool for tickets and helpdesk, but need to have better support. There were things that could have been resolved if support payed attention to the issues presented.

Great way to organize work and collaborate with other technicians on issues to get everything resolved.

Report self service is okay. Good integration between crm and service desk.

The email-to-ticket functionality is limited, and we ended up making our own development to integrate to AT.

I lead a team of 8 technicians. Distributing and managing tickets between them can be very frustrating with an average of 50-100 tickets a day for my team.

As a user, easy to configure categories, and run reports against them. Ability for remote use as it is cloud based.

The absolute biggest con about Autotask is they have no history features.

Also dislike the fact that they use te user computer time becouse i work with people in diferents time zones and that make some notes and tickets get to confuse.

Customer support was also very helpful when we had specific questions or issues, and there is a handy scheduling feature for technical support chats.

It was not what we needed - it was difficult for us to customize and I had to do a lot of manual work manipulating data in the system.

I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.

This is a great tool for anyone providing support or managed services.

Very convoluted and customer support is terrible.

Not much user-friendly and difficult report extraction.

Good PSA but the API requires major developments and functionality enhancements.

They have been good to work with throughout,  great support.

They are far too slow in keeping up with customer needs eg 1. There is no waitlist.

The easy use front end for the Therapists, but the powerful tools in behind to help run the business successfully. The remote access was also key,  full access via Kitombaone make life simple.

We love how extensive the system is- we can run reports on every thing we need, plus more. The customer service is great- they always answer our calls or emails very quickly.

Our account person  is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Kitomba has been great for my salon it helps keep everything on track and I am able to see what is going on at work even when I'm not there.

As always amazing support- Help Desk staff are fantastic. Easy to use many different functions.

It’s a great system , easy to use and the customer support is great.

Clients unable to leave a review. Cost of text messages is too high.

Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.

It’s super easy, convenient and quick to use and my staff have found it great to learn with.

In last few months of signing up for Kitomba it's been amazing.

Very easy to use and my staff all love and find it very easy to use would not use anything else.

The customer service has always been fantastic, always happy to guide me through any issues.

Lack of customer satisfation, and overly priced for the service.

The most disgusting way to treat small businesses.

Its ease of access means less downtime for therapists. Great reports which can be easily adapted to personal salon needs.

Does not allow you to delete names etc when you have gone wrong.

The worse company I ever dealt with there’s no communication, no support and just concerned of get my signature on their contract to lock me to their trap which what they did with me unfortunately.

I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for. The customer marketing tools are very good.

M pretty happy, it could be a little bit cheaper but the support is outstanding.

The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.

The reporting is excellent and easy to use. It helps me measure my business KPI's on a daily basis.

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

The magic marketing is excellent and the customer service awesome.

Still getting clients complaining it’s not working.

Very disappointed 4 weeks till Christmas and this is happening for the price you pay.

The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.

US Dollar

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. 


Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.


Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.



LongDescription

Support Ticket Management

Real Time Analytics

Purchase Order Management

Surveys & Feedback

Billable Items Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Contract/License Management

Task Scheduling

Active Directory Integration

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Scheduling

Data Import/Export

Accounting

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Inventory Tracking

Real Time Data

Performance Metrics

Vendor Management

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Reminders

Time & Expense Tracking

Service Level Agreement (SLA) Management

Customizable Templates

Billing & Invoicing

Accounting Integration

Dashboard

Expense Tracking

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Prioritization

Customizable Forms

Incident Management

Summary Reports

Client Management

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Purchasing & Receiving

Third-Party Integrations

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Backup and Recovery

Employee Management

Financial Management

Remote Monitoring & Management

Customer Support

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Autotask PSA

In Person

Live Online

Documentation

Videos

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. A continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Kitomba has all the basics you need to run your salon, spa or clinic combined with advanced features that will help you take your business to the next level. Kitomba features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, effective stock management, digital forms, time clock and time sheets, customisable loyalty and waitlist.

We understand you don’t just work 9 to 5 Monday to Friday, so we don’t either. Our dedicated support team is available to help you 7 days a week including after hours and weekends. You’ll get the same free, unbeatable support whether you call, email or chat with us online.


Autotask PSA vs Kitomba Salon and Spa Software

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