About EFI Pace

EFI Pace is a cloud-based business management solution designed to help organizations in the printing industry handle operations related to data collection, accounting, quotations, sales management and more. The customer relationship management (CRM) system enables employees to access customers’ details and anticipate the needs of current and potential customers by tracking their activities and analyzing market trends.

With EFI Pace’s estimating functionality administrators can automatically optimize estimates based on press, materials and operation costs and review quote requests. Features of EFI Pace include stock management, data import or export, reporting, budgeting, and more. Additionally, the application allows proprietors to view the en...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of EFI Pace

Average User Ratings

Overall

3.42 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(15)

15

3 stars

(5)

5

2 stars

(1)

1

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

September 2020

Lynn from HKM Direct Market Communications

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Suite products not equal, making in-house support challenging

Overall, although much has been done to integrate Pace with Process Shipper and Printstream (products we use every day), there are still software issues, especially with Printstream and Process Shipper. I appreciate the products in the suite and the effort that is being made to enhance the integration within the suite, and I feel EFI is on the right track and committed to making the suite better and stronger.

Pros

Pace's user interface and overall navigation is intuitive. We especially appreciate the file structure. It allows us to import, export and enhance system data easily using PaceStation query and the Universal Importer. Pace customer support is another strength.

Cons

It was more difficult and time-consuming to implement than we expected. Training could have been better. We were spoiled by Pace. It would be wonderful if all the products in the suite (especially Process Shipper and Printstream) could be supported the same way as Pace. With Printstream especially, obtaining support takes longer and often techs need to access files and tables we can't even view, to change a variable or status.

Reasons for Choosing EFI Pace

We chose Pace over Logic because the user interface was easier to use and more intuitive.

Reasons for Switching to EFI Pace

Profit Control was acquired by Pace. Also, the software was not being offered for the platform we were on (IBM AS/400)

September 2020

Jacques from Colormark

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

September 2020

My Pace Review

Overall experience is a 7 due to lack of help from service

Pros

I like all the features that Pace has to offer. The ability to write xpath's and event handlers has been very beneficial to the company and production.

Cons

Lack of adequate white papers or examples on the items mentioned above, xpath's and event handlers. The amount of time spent on producing these is cumbersome in some instances. Also the fact that we pay for service but service does not include help, it only looks at broken items. I have installed several MIS packages over the years and this is the only one that I know that does not include help in its service plan.

Reasons for Switching to EFI Pace

Better integration with store fronts, inventory and accounting

September 2020

Tom from Page Visions

Company Size: 11-50 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

September 2020

Visionary architecture

Pros

The base architecture of the system makes it extremely flexible combined with the customisation and api delivered an out of the box / bespoke solution that is hard to beat.

Cons

Integration of the various EFI components software packages is complex and the structure of EFi with each product having “business owners” within EFI and no one seemingly employed as integration specialists between the components feels like a missed opportunity. Put another way Within EFI no one owns the glue between the pieces of the jigsaw.

Reasons for Choosing EFI Pace

Api

Reasons for Switching to EFI Pace

EFi full suite solution. API access.

July 2021

Rachel from NHG

Company Size: 11-50 employees

Industry: Printing

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2021

The biggest waste of money

Terrible experience - EFI has drank the Kool aid

Pros

web based - there is absolutely nothing else about this system that I like

Cons

In my opinion the system is a big waste of money and does nothing except cause frustration and WASTE money and time. There is really nothing about this system that I do like. Whoever created this definitely does not actually use this system......they appear to be keyboard warriors only. Common sense has left the EFI building a long time ago. We were sold this system telling us how much more productive we would be and it has done the complete opposite. We have WASTED so much money and time with this almost unusable system. They create a system that doesn't work and then want to charge you a fortune to fix it - and what i mean to "fix it" is the way is should have been to begin with. This is where they get you along with their outrageous "maintenance" fees. 5 years into this and i am still in awe of how terrible this system is. Most people can use a system and figure out by common sense....Pace is the complete opposite of common sense. Nothing makes sense about this system. In the accounting portion every little task takes about 10 steps to do what did take us a second in our prior system. EFI has a firm grip on an empty sack that they think is invaluable. They are clueless to the real "working" world.

September 2020

Robert from AZPRO

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Pace with additional modules

Overall we are very excited about the opportunities the additional modules will provide us to streamline and smooth out our workflow.

Pros

The software has a ton of functionality built into it. I like that it is all self contained within the Pace Suite of software.

Cons

Parts of it take alot of time to navigate. There are multiple clicks through several pages that are required to input and/or access information. It could be more streamlined.

Reasons for Choosing EFI Pace

The Pace product was further developed. We didn't feel like we would be developing as we went, just adapting the software to our process.

Reasons for Switching to EFI Pace

functionality, all in one approach, ability to access and review the data to judge performance.