EZFacility vs CloudBlue PSA
EZFacility has 123 reviews and a rating of 4.45 / 5 stars vs CloudBlue PSA which has 23 reviews and a rating of 4.52 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
- Easy to navigate by tabs; customer service and technical support is superb.
Cons
- If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
- It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
Pros
- Great customer service, and knowledgeable around the product and the sector. You can talk to any level of person, customer services, developer, director, they are there and willing to listen.
- Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Cons
- Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.
- We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
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