About ROLLER


Roller is a cloud-based business management solution serving small and midsize leisure businesses. The solution provides an email marketing module and other features such as custom website builder, e-commerce, ticketing, point of sale, customer relationship management and entry management.

Roller’s plug-in digital waiver module can be customized and signed on any device during the ticket purchase process. The solution offers a gift card module that can be integrated with the website, social media and email. It also provides a built-in reporting feature to analyze sales and redemptions of physical or digital vouchers. Personal communication such as birthdays, thanks for shopping, reminders and welcome emails can also be triggered.  

The solution offers add-on functionalities like VIP passes and vouchers within the booking process. Roller also has an integrated payment program that supports multiple invoice payment types.

Services are offered on a monthly subscription basis and support is available via email, phone and knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of ROLLER

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

4 stars

(5)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-17 of 17 reviews

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December 2018

Michael from Jump In Trampoline Parks

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2018

Excellent Customer support, easy to use software

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pros

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

December 2018

Lillian from Gravity Zone

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Even better than we hoped for!

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can. I would highly recommend them!

Pros

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Cons

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

November 2018

Matthew from Urban Xtreme

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

The Leader In Entertainment Centre POS

Pros

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Cons

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Response from ROLLER Software of ROLLER Software

Replied November 2018

Thanks for your feedback, Matthew. We appreciate it.

December 2018

Steve from Fitness

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Roller Software Review

Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Pros

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2018

ROLLER Review

Pros

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Cons

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

December 2018

Andreas from Sprungbude Heidelberg GmbH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Using Roller as a trampoline park

If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion. Especially the customer service (support and integration) does an ace job

Pros

- We really like the Roller support (quick responses, solution oriented feedback)
- Roller understands our business and you can experience that expertise in the software
- Roller releases new features quite often and "thinks ahead of the market"

Cons

- language translations are currently not available for every feature (Roller is working on that)
- some stability issues with the payment providers (Adyen in our case)

December 2018

Filipe from AirHop Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2018

Good system, although missing a few features

Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system.

Pros

Ease of use - Roller is very easy to use.
Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.

Cons

Some basic features are lacking and the time frame and price for new features is too much.

December 2018

Imram from FO (Rochdale) Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

A simple and easy intergration!!

I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business.

Pros

Very easy to use. Products can be uploaded within minutes. You can start selling instantly!

Cons

It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.

November 2018

Steven from Flip Out Australia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Great solution network wide!

Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.

Pros

Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Cons

Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Response from ROLLER Software of ROLLER Software

Replied November 2018

Hi Steven. Thank you for your feedback.

December 2018

Amy from Go Air

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Roller Software - Go Air Cardiff

Pros

Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.

Cons

Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.

December 2018

Liz from Funfields

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

Roller has been a revelation.

Overall we are happy with the software

Pros

POS and Reports. Flexibility in customising products.

Cons

Sometimes the system is a little slow.

December 2018

Jodie from Jumparooz Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Roller Review

An excellent system that makes our business run a lot smoother and more professional.

Pros

Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.

Cons

Sometimes the waivers coming through to the system is slow

December 2018

Toby from Boomerang Family Play Centre

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2018

Easy, Fast and efficient

Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!

Pros

Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Cons

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

December 2018

Richard from Jump - N - Joy Trampoline Park

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality