Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Very easy to use. Products can be uploaded within minutes. You can start selling instantly!"
"Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too. "
"The variety and flexibility of options for different products is excellent and goes a long way to making our online store and POS systems more consolidated and user-friendly."
Cons
"The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome"
"Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system. "
"We find reporting difficult. More education is required but this is difficult once the set up is complete."
ROLLER Reviews
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December 2018

Michael from Jump In Trampoline Parks
Company Size: 201-500 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
December 2018
Excellent Customer support, easy to use software
Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Pros
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Cons
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
April 2021
Caitlin from Bounce Trampoline Sports
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Bounce Trampoline Sports NY
Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!
Pros
There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.
Cons
The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!
Reasons for Switching to ROLLER
Our business was sold in 2019 and the new owner wanted to make a more modern change. He was mostly interested in the marketing aspect and the new technology behind Roller.
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2018
ROLLER Review
Pros
*User friendly. *Product configuration is easy to use and adaptable. *Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log. *POS/Doorlist is user friendly and easily adaptable from the back end.
Cons
*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work. *New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.
March 2021
Max from Currumbin Wildlife Sanctuary
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2021
Understanding the Industry
I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.
Pros
ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.
Cons
I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.
Reasons for Switching to ROLLER
Centaman was clunky and not able to provide us with a competent e-commerce platform which was ultimately going to be very limiting moving forward in a digital world.
February 2020
Tom from Museum of Play and Art
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Essential business tool
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
Pros
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Cons
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
Reasons for Choosing ROLLER
Their experience and functionality that bridges e-commerce with onsite commerce far better than the others.
October 2019
Michael from Circustrix
Company Size: 1,001-5,000 employees
Industry: Recreational Facilities and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
AMAZING
I LOVE THAT IT IS WEB BASE SO I CAN USE IT AT HOME OR ANYWHERE I GO. IT ALLOW ME TO BE THERE FOR MY TEAM EVEN IF I'M NOT AT THE OFFICE.
Pros
VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO.
Cons
NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER!
Reasons for Choosing ROLLER
Because roller know how to evolve and adapt with the times.
June 2020
Sarah from Lost Island Waterpark
Company Size: 201-500 employees
Industry: Recreational Facilities and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2020
Roller was the right choice.
Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.
Pros
Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.
Cons
Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.
Reasons for Switching to ROLLER
We needed a company that was willing to support us and listen to our needs. I am always looking for ways to make the staff and guest experience better within our point of sale system. Finding a company that is willing to listen and find a solution that will be best for both teams is very important. Roller is set-up to not only give solutions but to encourage their clients to think of them as well.
March 2021
Melanie from Sky Zone Charlotte
Company Size: 51-200 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Point of Sale
Pros
Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.
Cons
Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned. The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.
Reasons for Switching to ROLLER
To pilot a new system and see if we liked it
November 2018

Matthew from Urban Xtreme
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
The Leader In Entertainment Centre POS
Pros
The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.
Cons
The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Response from ROLLER Software
Replied November 2018
Thanks for your feedback, Matthew. We appreciate it.
February 2021
Emma from Enchanted Adventure Garden
Company Size: 51-200 employees
Industry: Recreational Facilities and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2021
Roller keeps us rolling!
Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver.
Pros
The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.
Cons
We find reporting difficult. More education is required but this is difficult once the set up is complete.
Reasons for Choosing ROLLER
We felt confident that the direction the developers were heading would support our business growth. We discussed our main areas of concern and felt these were understood and addressed. We found Roller to be honest in-terms of what they couldn't provide.
Reasons for Switching to ROLLER
Down time due to software crashes was becoming very detrimental to our business and customers.
November 2019
Myles from Altitude Trampoline Park
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Cant get better than this!
Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!
Pros
This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!
Cons
Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!
Reasons for Choosing ROLLER
In seeing Roller grow and develop over this last year it was leaps and bounds greater than any other system and we wanted to be a part of it! They really showed they are a large player in the industry.
Reasons for Switching to ROLLER
Overall, we realized that Roller is the superior product and that they have done so much to improve and continue to improve their system. We look forward to what Roller plans to do next and like that we are on the growing team!
December 2018
Lillian from Gravity Zone
Company Size: 51-200 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Even better than we hoped for!
ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can. I would highly recommend them!
Pros
It's functionality is fantastic and provides us with an all-in-one solution to manage our business. It is easy to use giving us more control and flexibility. The knowledge base has well written and informative articles. The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially.
Cons
I honestly can't think of anything I don't like about ROLLER. If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.
October 2019

Matt from CircusTrix
Company Size: 5,001-10,000 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
POS Reimagined
I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.
Pros
Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.
Cons
For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.
December 2018
Steve from Fitness
Company Size: 51-200 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Roller Software Review
Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.
Pros
It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.
Cons
Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.
December 2018
Andreas from Sprungbude Heidelberg GmbH
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Using Roller as a trampoline park
If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion. Especially the customer service (support and integration) does an ace job
Pros
- We really like the Roller support (quick responses, solution oriented feedback) - Roller understands our business and you can experience that expertise in the software - Roller releases new features quite often and "thinks ahead of the market"
Cons
- language translations are currently not available for every feature (Roller is working on that) - some stability issues with the payment providers (Adyen in our case)
February 2021
Leanne from Oakvale Wildlife Park
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
February 2021
Roller compared to Centaman
Our overall experience has been one of a pleasant transition from a very complicated and convoluted system to one of simple, user friendly and well designed system for the tourism industry. We utilise the same POS system for, entry bookings, encounter bookings, gift shop, food and beverage sales. This system manages all departments with simplicity whilst maintaining optimal functionality.
Pros
We have found the functionality, ease of programming and cost comparison outstanding!
Cons
Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end.
Reasons for Switching to ROLLER
Centaman was unable to deliver the sold product as a hosted customer and was significantly cost prohibitive given the product limitations, ongoing functionality issues and poor level of customer service provided by account management (tech support was very good given the circumstances).
November 2020
Jacob from THEMUSEUM
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
November 2020
Flexible Options & Great Onboarding Tools
Our Client Success Manager, [SENSITIVE CONTENT HIDDEN], who guided us through our onboarding and setup process, was extremely helpful and knowledgeable about Roller's functions and options, helping us to implement our products into the new system and finding alternative solutions to any issues we encountered. Between [SENSITIVE CONTENT HIDDEN] and the online resources for Roller, it was a very smooth onboarding experience.
Pros
The variety and flexibility of options for different products is excellent and goes a long way to making our online store and POS systems more consolidated and user-friendly.
Cons
The Playground feature is a great idea as an offline tool to preview and practice with different options before they go live, however it seems to have some inconsistency when it updates and we can't always get it to work even with support from Roller staff.
Reasons for Switching to ROLLER
Store Ops is no longer supported or updated and needed to switch to a more reliable, modern service.
December 2018
Filipe from AirHop Ltd
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2018
Good system, although missing a few features
Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system.
Pros
Ease of use - Roller is very easy to use. Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.
Cons
Some basic features are lacking and the time frame and price for new features is too much.
December 2018
Imram from FO (Rochdale) Ltd
Company Size: 11-50 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
A simple and easy intergration!!
I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business.
Pros
Very easy to use. Products can be uploaded within minutes. You can start selling instantly!
Cons
It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.
November 2018
Steven from Flip Out Australia
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2018
Great solution network wide!
Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.
Pros
Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.
Cons
Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Response from ROLLER Software
Replied November 2018
Hi Steven. Thank you for your feedback.
December 2018
Amy from Go Air
Company Size: 11-50 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Roller Software - Go Air Cardiff
Pros
Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.
Cons
Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.
December 2018
Liz from Funfields
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2018
Roller has been a revelation.
Overall we are happy with the software
Pros
POS and Reports. Flexibility in customising products.
Cons
Sometimes the system is a little slow.
February 2021
Cameron from Jump n Fun
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Loving it so far
Great experience so far. Awesome experience with the team that helped me set it up and get it up and going. Really professional team
Pros
Online Booking Capabilities Point of Sale
Cons
No Cash out Option Some things not as intuitive to learn as they could be
Reasons for Switching to ROLLER
For a Better online booking system.
December 2018
Jodie from Jumparooz Limited
Company Size: 11-50 employees
Industry: Sports
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Roller Review
An excellent system that makes our business run a lot smoother and more professional.
Pros
Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.
Cons
Sometimes the waivers coming through to the system is slow
November 2020
Robyn from THEMUSEUM
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Great functionality and customer service!
If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff.
Pros
The platform is very intuitive and easy to use!
Cons
Would love for the platform to integrate with MailChimp
Reasons for Choosing ROLLER
Better price for features
December 2018
Toby from Boomerang Family Play Centre
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
December 2018
Easy, Fast and efficient
Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!
Pros
Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!
Cons
Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.
November 2019
Angelo from CircusTrix
Company Size: 10,000+ employees
Industry: Recreational Facilities and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Roller Software
Pros
Easy to use Easy to teach others how to use Good support (online & over the phone) Intuitive Fast Web browser instead of application Flexibility of Roller to improve for your business
Cons
There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it.
December 2018
Richard from Jump - N - Joy Trampoline Park
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Overall great product and company to deal with.
I feel the benefits of being able to produce gift cards and track balances now we have implemented it. The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out.
Pros
Easy of use. Able to train up staff very quickly. Not a complicated system.
Cons
Very little I don't like as they are always on the other end of a phone call for advice.
December 2018
Onkar from Flip Out Brent Cross
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
FOBX - Marketing Manager
Really enjoy using it.
Pros
I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.
Cons
I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc
December 2018

Moha J from Funzy
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
December 2018
Great Management system
Pros
Roller has wide range of services from booking, reports, integrations with Google analytics, etc. Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.
Cons
Loyalty cards which they are working on it
December 2019

Julian from Jump&Climb
Company Size: 11-50 employees
Industry: Sports
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
December 2019
Great software with some deficites for individual improvements
Pros
It is very easy to use, has a very good and functional design and offers a wide range of functions.
Cons
It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.
October 2019
Ryan from Defy
Company Size: 5,001-10,000 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2019
Easy to learn and use!
Roller Software has been great for our business. I can access it from anywhere to make any necessary changes/edits. It has enabled us to check in guests quicker than our previous software, which makes the customer experience even better!
Pros
Love that it is a web-based software program! The POS is easy to use and train employees on. It enables us to check in guests quickly and provide a great experience for our customers!
Cons
Cash out procedure in POS is not as simple as other programs.
March 2021
Kelly from Alderford Lake
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Great system
Fantastic, roller have gone over and above to help us. They have helped fit our wide range of activities and products to make the system work for us. It is flexible and most things can be done to suit our business
Pros
It seems to fit around our products. The main reason we chose this software was the waiver function
Cons
This product is very expensive and we couldn't integrate with roller pay which was only found at last minute.
October 2019
Carley from Flying Squirrel Cranberry Township
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2019
Roller Software Review
Pros
I like that I am able to create products quickly and that they can be put onto the POS or website within minutes. The bookings are easy to look through and I can easily get information from them.
Cons
I do not like that when I am on a certain date looking at bookings that if I click on one, when I go back to look at the others, it changes the date back to the current date.
December 2018
Matt from Adventure Air Sports
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
December 2018
Powerful software with ease of use and productivity at the forefront
We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience!
Pros
Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations
Cons
Gift cards need to be categorized as a product that can be discounted like any other.
November 2019

Brad from CircusTrix
Company Size: 1,001-5,000 employees
Industry: Recreational Facilities and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
November 2019
Very Intuitive
Pros
The software is very user-friendly. We often train new employees on the Point of Sale and they pick it up very quickly!
Cons
The reporting features still need some work, but the Roller Team is hard at work and I trust they'll come up with great solutions soon!
November 2020
James from Bendigo Heritage Attractions
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Best Attractions booking software by a mile
Pros
A great booking software and POS combined with sensational service and support. Easy to use combined with great brand and appearance.
Cons
The POS needs further work, nearly there but it lacks inventory management.