Excellent Customer support, easy to use software

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pros

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Bounce Trampoline Sports NY

Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!

Pros

There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.

Cons

The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!

ROLLER Review

Pros

*User friendly. *Product configuration is easy to use and adaptable. *Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log. *POS/Doorlist is user friendly and easily adaptable from the back end.

Cons

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work. *New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Understanding the Industry

I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.

Pros

ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.

Cons

I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.

Essential business tool

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Pros

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Cons

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

AMAZING

I LOVE THAT IT IS WEB BASE SO I CAN USE IT AT HOME OR ANYWHERE I GO. IT ALLOW ME TO BE THERE FOR MY TEAM EVEN IF I'M NOT AT THE OFFICE.

Pros

VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO.

Cons

NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER!

Roller was the right choice.

Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Pros

Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Cons

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Point of Sale

Pros

Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.

Cons

Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned. The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.

The Leader In Entertainment Centre POS

Pros

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Cons

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Roller keeps us rolling!

Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver.

Pros

The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.

Cons

We find reporting difficult. More education is required but this is difficult once the set up is complete.

Cant get better than this!

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Pros

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Cons

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Even better than we hoped for!

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can. I would highly recommend them!

Pros

It's functionality is fantastic and provides us with an all-in-one solution to manage our business. It is easy to use giving us more control and flexibility. The knowledge base has well written and informative articles. The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially.

Cons

I honestly can't think of anything I don't like about ROLLER. If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

POS Reimagined

I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.

Pros

Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.

Cons

For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.

Roller Software Review

Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Pros

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

Using Roller as a trampoline park

If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion. Especially the customer service (support and integration) does an ace job

Pros

- We really like the Roller support (quick responses, solution oriented feedback) - Roller understands our business and you can experience that expertise in the software - Roller releases new features quite often and "thinks ahead of the market"

Cons

- language translations are currently not available for every feature (Roller is working on that) - some stability issues with the payment providers (Adyen in our case)

Roller compared to Centaman

Our overall experience has been one of a pleasant transition from a very complicated and convoluted system to one of simple, user friendly and well designed system for the tourism industry. We utilise the same POS system for, entry bookings, encounter bookings, gift shop, food and beverage sales. This system manages all departments with simplicity whilst maintaining optimal functionality.

Pros

We have found the functionality, ease of programming and cost comparison outstanding!

Cons

Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end.

Flexible Options & Great Onboarding Tools

Our Client Success Manager, [SENSITIVE CONTENT HIDDEN], who guided us through our onboarding and setup process, was extremely helpful and knowledgeable about Roller's functions and options, helping us to implement our products into the new system and finding alternative solutions to any issues we encountered. Between [SENSITIVE CONTENT HIDDEN] and the online resources for Roller, it was a very smooth onboarding experience.

Pros

The variety and flexibility of options for different products is excellent and goes a long way to making our online store and POS systems more consolidated and user-friendly.

Cons

The Playground feature is a great idea as an offline tool to preview and practice with different options before they go live, however it seems to have some inconsistency when it updates and we can't always get it to work even with support from Roller staff.

Good system, although missing a few features

Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system.

Pros

Ease of use - Roller is very easy to use. Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.

Cons

Some basic features are lacking and the time frame and price for new features is too much.

A simple and easy intergration!!

I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business.

Pros

Very easy to use. Products can be uploaded within minutes. You can start selling instantly!

Cons

It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.

Great solution network wide!

Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.

Pros

Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Cons

Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Roller Software - Go Air Cardiff

Pros

Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.

Cons

Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.

Roller has been a revelation.

Overall we are happy with the software

Pros

POS and Reports. Flexibility in customising products.

Cons

Sometimes the system is a little slow.

Loving it so far

Great experience so far. Awesome experience with the team that helped me set it up and get it up and going. Really professional team

Pros

Online Booking Capabilities Point of Sale

Cons

No Cash out Option Some things not as intuitive to learn as they could be

Roller Review

An excellent system that makes our business run a lot smoother and more professional.

Pros

Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.

Cons

Sometimes the waivers coming through to the system is slow

Great functionality and customer service!

If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff.

Pros

The platform is very intuitive and easy to use!

Cons

Would love for the platform to integrate with MailChimp

Easy, Fast and efficient

Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!

Pros

Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Cons

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

Roller Software

Pros

Easy to use Easy to teach others how to use Good support (online & over the phone) Intuitive Fast Web browser instead of application Flexibility of Roller to improve for your business

Cons

There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it.

Overall great product and company to deal with.

I feel the benefits of being able to produce gift cards and track balances now we have implemented it. The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out.

Pros

Easy of use. Able to train up staff very quickly. Not a complicated system.

Cons

Very little I don't like as they are always on the other end of a phone call for advice.

FOBX - Marketing Manager

Really enjoy using it.

Pros

I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.

Cons

I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc

Great Management system

Pros

Roller has wide range of services from booking, reports, integrations with Google analytics, etc. Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.

Cons

Loyalty cards which they are working on it

Great software with some deficites for individual improvements

Pros

It is very easy to use, has a very good and functional design and offers a wide range of functions.

Cons

It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.

Easy to learn and use!

Roller Software has been great for our business. I can access it from anywhere to make any necessary changes/edits. It has enabled us to check in guests quicker than our previous software, which makes the customer experience even better!

Pros

Love that it is a web-based software program! The POS is easy to use and train employees on. It enables us to check in guests quickly and provide a great experience for our customers!

Cons

Cash out procedure in POS is not as simple as other programs.

Great system

Fantastic, roller have gone over and above to help us. They have helped fit our wide range of activities and products to make the system work for us. It is flexible and most things can be done to suit our business

Pros

It seems to fit around our products. The main reason we chose this software was the waiver function

Cons

This product is very expensive and we couldn't integrate with roller pay which was only found at last minute.

Roller Software Review

Pros

I like that I am able to create products quickly and that they can be put onto the POS or website within minutes. The bookings are easy to look through and I can easily get information from them.

Cons

I do not like that when I am on a certain date looking at bookings that if I click on one, when I go back to look at the others, it changes the date back to the current date.

Powerful software with ease of use and productivity at the forefront

We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience!

Pros

Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations

Cons

Gift cards need to be categorized as a product that can be discounted like any other.

Very Intuitive

Pros

The software is very user-friendly. We often train new employees on the Point of Sale and they pick it up very quickly!

Cons

The reporting features still need some work, but the Roller Team is hard at work and I trust they'll come up with great solutions soon!

Best Attractions booking software by a mile

Pros

A great booking software and POS combined with sensational service and support. Easy to use combined with great brand and appearance.

Cons

The POS needs further work, nearly there but it lacks inventory management.