Import.io gives you the ability to generate custom data through web scraping. Trying to do this with open source tools is possible, but not easy. Import.io makes it much easier if you're not a programmer or sysadmin, and the pricing is reasonable.

Some workflows could have better UI: sometimes there can be a lot of clicking for repetitive and simple tasks, especially on websites with many pages.

Import.io is great app for data extracting, you can turn web page into data within minute and very simple to learn no need to go anywhere when using import.io

The reporting tool and the dashboard which gives you an overview.

It's extremely expensive compared to their competitors and their client service is -from my experience- bad. Also the way they try to extend a contract is not very 'client-friendly.'

I first discovered and used Import.io back when they had a free desktop browser - this led me to working with Import.io across a number of projects, something that I wouldn't have been able to do without the free browser. It's a shame that this has gone, but I still can't fault the value behind the product these days.

- Powerful - there's more to just extraction these days, with manipulation and reporting - SO easy to get started with, with smart data extraction, there's a lot that can be done without REGEX or XPath - Scalable - Great support

- It's not affordable for the single user anymore

We found this to be a great tool for data mining and parsing specific information from websites. There's definitely a bit of a learning curve, but it got us exactly the info we needed in the format we wanted. We primarily used import.io in conjunction with a Twitter search engine app to compile structured data for searches based on specific hashtags, keywords, and usernames. It did a fine job. We did not have to contact customer support, but I did find online discussions to be useful enough to get what we needed.

The user-interface was easy to navigate. A certain website, such as a Forum with multiple pages don't work with the tool, but some websites do.

I would advise anyone with looking at this tool to think twice about purchasing and to read their Terms & Conditions very carefully. We tried to close our account ahead of the scheduled relapse date, and Import ignored our calls & messages until the relapse date had passed. When we finally got a hold of Import, their customer service person was not at all compassionate about the situation and refused to refund us.

You know, I really did like using the software in the beginning - it helped reduce a ton of time-consuming data collecting. But I now have serious regrets...

As soon as I had issues, there was ZERO help. They just defer your requests and hope that you'll give up. I did NOT want to renew, so I went to cancel my annual subscription a few weeks before it was supposed to renew. It turns out they require a minimum of 4 weeks notice to cancel! They refused to cancel my subscription and charged my credit card. I spoke to a salesperson and he was the rudest person I've ever spoken to - making false promises and never following up. So now we're stuck with this EXPENSIVE software for another year. If you're thinking about subscribing to their software, my advice is to stay far away!

It's a good tool and has successfully built a product that can easily collect data with just a few clicks.

They have changed their terms and are now claiming overuse - despite the fact there used to be an account query limit that prevented you exceeding your plan. They have removed this limit, not updated any terms and conditions and have not notified their customer base in order to try and catch out users and hit them with a large 'overage fee' despite there being no mention of this anywhere on their website.

A very easy scrapping tool for those who have no basic knowledge of code and programming. And it's free !

As someone who runs ppc ads, this tool is useful for extracting data from websites that can then be deployed as keywords

I personally think this software is quite expensive - and recently became more so