Aptean EAM vs Concept3D

RATING:

4.2

(21)

Aptean EAM has 21 reviews and a rating of 4.19 / 5 stars vs Concept3D which has 38 reviews and a rating of 4.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (21)
4.7 (38)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 18, 2020
January 31, 2023
Pros/Cons
  • Pros

  • In my search for a CMMS solution I had three things in mind. Full functionality and scalability at an affordable price.
  • Search capabilities are great. The new technician module is great for out in the field work.
  • Cons

  • While you can customize access and restrict window entries by user groups you must navigate in and out of Production set-up and Security set up.
  • Customer support is all web based and if THEY call you back, they have broken English. I have yet to talk to an american.
Read all user reviews
  • Pros

  • Customer service has been great throughg our years with Concept3D, and I can definitely say the tool has only improved in that time. An eye for design pairs well with the solid functionality.
  • The ease of use, especially during set up was my favorite thing by far. I appreciated that Concept3D had an icon library set up, that was helpful in setting up the layers we wanted on our map.
  • Cons

  • Sometimes it's a little confusing to work through all of the options, especially when you're not spending all day every day in the map.
  • When we first started, wayfinding was included, but now is an extra cost. Our students miss the wayfinding feature.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos