All Afterpay Reviews
1-25 of 250 Reviews
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Ryan
Verified reviewer
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
A Must-Have for the Gen-Z shopper
it allows people to pay over time which drastically increases sales
CONSthe admin page of afterpay is limited and doesn’t allow for many things but the new UI looks promising
Goran
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2022
Afterpay worked great as a resource for our buyers
Our experience has been only positive with Afterpay. Our customers like their process, and so do we.
PROSAfterpay offered a great alternative for our customers. Buy now pay later is a growing trend and is here to stay. It is a great offer to pay over time with no interest, and Afterpay was easy to deploy to our site.
CONSAt this time, I have not yet found anything I did not like about Afterpay.
Reason for choosing Afterpay
We offer a few payment solutions, and Afterpay is primary.
Timothy
Music, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2024
Customer service for refund and cancelation sucks
I book a hote with Afterpay using Expedia But then realized i had the wrong date but my first installment when out for the pay by 4 so me and Expedia call the hotel to cancel the date and Expedia refund me my money only to Afterpay withdraw after i show proof of cancelation and Afterpay penalties me for none payment and told we get back to you over a month ago
PROSMostly everything unti i had a refund and cancelation
CONSRefund and cancelation suck no one to talk to
Niko
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Afterpay Review
Amazing!
PROSThe ease of use and integration is what we like and appreciate most about Afterpay. It is critical for payment processing to be as simple as possible for customers in 2022.
CONSThe reporting and administrative portals could be better. Would like to see a more comprehensive dashboard of sales and analytics.
Reason for choosing Afterpay
Pricing, customer service, and ease of use/integration.
Sara
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Love Afterpay - great offering for our customers!
Our customers love the flexibility of afterpay's services
CONSfees for brands can be a bit high compared to other payment processors
Reason for choosing Afterpay
Afterpay had a better reputation in my industry
Candace
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
My customers LOVE Afterpay!
Afterpay has been a huge help in growing my AOV! My customers love how easy it is to use and how it makes a new wardrobe affordable!
CONSReporting could be more extensive. I feel the merchant backend is lacking in features
Reasons for switching to Afterpay
Sezzle made some major mistakes on the customers payments. Unacceptable.
Kaelia
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Love it
My overall experience has been amazing, I’ve increased sales and order size
PROSAfterpay has increased sales and helped our customers order more at once. It is user friendly and easy to instal
CONSThere isn’t really anything I feel is lacking
Reason for choosing Afterpay
I chose afterpay because it was quicker to be approved
Nicolas
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Afterpay Review
The process to integrate into Shopify was very easy and they had a great on-boarding process.
CONSThere is no API connections on the back end to bring in payments into my ERP system to reconcile which was disappointing.
Reason for choosing Afterpay
They seemed to be first to market. The reviews looked good. They had been reaching out to me initially and other competitors in our space were using them over the other competitors.
Marcia
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Set it and Forget it!
Customer service made setup quick and easy and once you set it, you can forget it. It’s been working seamlessly since installation.
PROSI love that many customers already know and trust Afterpay.
CONSI was not able to fully implement the software on my website by myself but customer service made the process quick and easy
Reason for choosing Afterpay
I felt AfterPay was the most notable and trusted option.
Pololani
Verified reviewer
E-Learning, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
A Great Way to Buy Now and Pay Later
I enjoy using Afterpay for both personal and business and will continue to use this software.
PROSI like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.
CONSThe speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.
Sara
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
There is ZERO customer support
I like what the actual product is and it’s ability to provide customers with an additional payment option
CONSI cannot get in touch with anyone that will help us. We have been trying to get on their catalog and participate in Afterpay day and other promos for the last 2-3 years, we were directed to marketing and told to upload our assets, we did that and nothing happened, then we sent them several emails, never heard back, emailed multiple different areas to find out the status, nothing, no response. To date we have never heard back or been added to to the catalog and can’t participate in their promos.
Sahar
Apparel & Fashion, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
AfterPay increases cart values
We run on Shopify making our integration with the app basically a plug-and-play experience. It took us at most 2 days to get running with their system.
PROSAfterPay allows customers to purchase what they want, when they want, without waiting for their next pay period. The payment processing system has increased our total cart value. AfterPay has become a great way for our wholesale clients to put only 25% down on their large purchases and by the time they have re-sold our products, they can easily pay off their balances early with AfterPay.
CONSCustomers have mentioned that they wish AfterPay was more widely accepted at all retailers. AfterPay's customer profiles and analytics could be a lot stronger in the dashboard. We would love to know more about our customer's shopping habits, likes, and dislikes. We also have customers who were gladly accepted by Klarna (their competitor), but they can't make a single AfterPay purchase.
Reason for choosing Afterpay
AfterPay has stronger brand name recognition.
Shivani
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Afterpay is a must!!
Afterpay is the second most used form of payment on my website and since adding it to my website, overall sales on a monthly basis has doubled. Everyone loves the idea of paying off their full balance in installments and Afterpay would always be my first choice to do that.
PROSI love how easy Afterpay is to use. The layout for customers and the merchant portal is so simplistic and straight to the point. Everything is so easy to access whether I want to check all my current purchases using Afterpay or whether I want to access all of my customers purchases from my website through my merchant portal. The integration was very quick and easy and the process to apply for Afterpay went very smoothly.
CONSI’ve been with Afterpay for nearly 2 years and I have never ran into any kind of issues using this Afterpay as a customer or as a business owner. Everything has met my expectations thus far.
Tiffany
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Great business partnership
We are making our tools more accessible by offering all customers the ability to purchase from us.
PROSThis software allows our customers to pay over time, and it has allowed us to expand to newer audiences.
CONSThere is nothing I don't like! I think its easy to use, and I'm able to go in and see any orders or customers that are needed.
Reason for choosing Afterpay
Afterpay was more well known in the US!
William
Consumer Goods, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
Disappointing
Started out great, then terrible CS.
PROSAny opportunity to increase conversions is attractive, and there are many processors now using the "pay in 4" model. Give another point to get the sale is great.
CONSThey're customer service is atrocious. I Changed the theme of my website template and needed them to update as well, so every product reflected the installments in pay in four. Helped conversions really nicely. I emailed them about it, they never responded. I transitioned to PayPal Pay in Four reluctantly, but it was sort of forced upon us with the lack of response.
Reason for choosing Afterpay
They were more responsive during evaluation.
Sade
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best software ever
I love Afterpay
PROSIt’s easy to access and manage using the app and the ppl are very nice when it comes to contacting them
CONSNothing everything is self explanatory on there so I love it
Reason for choosing Afterpay
I use both they are both easy to work with
Debra
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Afterpay - The Original The Best
Afterpay team was exceptional in getting me started. Business model was the first before any of the others. They are used by high end boutiques and companies and are well respected and recognized. They are reasonably priced and people use them all the time. Their directory spotlights my company and is always recommending me on their list. I get many referrals from their directory. It's a winner company.
CONSNo real cons, but I did think their original color for their logo was prettier than the light mint green they switched to, but that's just me.
Reason for choosing Afterpay
Best reputation in the industry of partial payments.
Evangeline
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great product
That I can use it on my phone and computer
CONSSome display is not great in the mobile device
Reason for choosing Afterpay
It was cheaper
Towanna
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2021
Excellent Payment Option
Easy to use and no credit checks. Customers who we introduce the product to end of buying more since they have payment options and not risk running a credit check.
CONSThe ability to use in store. If I can quickly get the AfterPay option in-store as a payment option, it will increase sales. I filled out the application/form 4 times. Other Boutiques have it and it’s taking a while for me to get it.
Stephanie
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2021
Yo skin girl
No complaints and love it! Thank you
PROSI love that my clients can use afterpay to check out! They use it very often! And it definitely ups my sales
CONSI would say I do have a hard time trying to reach out because they don’t make the contact info accessible.
Reason for choosing Afterpay
Actually afterpay denied me the first time and I was having trouble with the other competitors as well. Then I tried Afterpay one more time because it’s the #1 recognized trusted system and thank god I was able to finally get it together with Afterpay.
Daina
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Daina's Review
Great experience and i will continue to use it i the future.
PROSFast Process and easy to use. It also makes spreading the cost of things so much easier.
CONSNothing its great i use it often to help spread the cost of things.
Avanna
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Greatest Since Sliced Bread
I love that it can easily help customers attain the products they want immediately, and breaking down the payment with no interest
CONSNothing that I could think of at the moment
Reason for choosing Afterpay
I personally use Afterpay and like the ease and interface which is user friendly. Customer service on installing it to Shopify was GREAT. There were no troubles. Whereas Klarna had us manually installing it and there were errors occurring
Vicki
Apparel & Fashion, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2021
Boutique
My clients love it!
PROSEasy to use. No assistance needed. Payout is quick.
CONSNothing. It is easy to use and the payout is quick.
Reason for choosing Afterpay
No specific reason.
Ty
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Amazing!!
Amazing! Customer service is very easy to work with They always keep you in the loop when something is not working or if we need an update on our software
PROSI love using Afterpay because it boots our sales
CONSI honestly say, their isn’t something I don’t like about this software
Shari
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Perfect for Urgent Purchases!
Overall, my experience with Afterpay has always been satisfactory!
PROSWhat I like most about Afterpay is that it allows us to make a purchase without having to worry about paying for it in its entirety at once! Simply use Afterpay to pay 1/4 of the cost and acquire the purchase/have it shipped to you, and pay for it in 3 parts over the course of 6 weeks—every 2 weeks. So a $100 purchase with Afterpay would mean $25 now and have the purchase shipped to you, then pay $25 every two weeks until you pay the $100 in full! It’s super convenient when you have an urgent purchase (like a sale, or need it by a certain time) but do not have the full amount for it yet!
CONSThe only thing I dislike about Afterpay is the limitations it has on where you can use their service. You’re not able to use them everywhere, only for verified companies. Their competition, Klarna, allows you to use their Pay in 4 option with even more companies!