Eleven vs FastSpring

RATING:

5.0

(100)

Eleven has 100 reviews and a rating of 4.97 / 5 stars vs FastSpring which has 32 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
5.0 (100)
4.5 (32)
Ease-of-Use
5 / 5
4 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
5 / 5
4 / 5
Last Review Written
December 2, 2022
August 22, 2023
Pros/Cons
  • Pros

  • I like the ease to navigate through the platform. The customer service is greatly helpful and responsive.
  • It is very easy to use and Eleven's staff is always very helpful if needed for a non expert like me.
  • Cons

  • I lack some integrations, but the team claims to work on them in future.
  • We have not identified any notable weakness at this stage.
Read all user reviews
  • Pros

  • I have tried other systems and still love FastSpring the best.
  • None that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.
  • Cons

  • Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc. A bit hard to setup more complex elements such as shopping cart, etc.
  • Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos