All Fidesic Reviews

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Anonymous

201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Your company NEEDS Fidesic!

PROS

Fidesic was so easy to implement into what we were always using s a company! I love how easy it is to use and teach others to use.

CONS

I haven't had many difficulties at all. I think Fidesic is very organized and user friendly.

Vendor Response

We greatly appreciate the wonderful review! Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management

Replied January 2021

Tierney

Media Production, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

Big improvement

Great. No issues to date

PROS

It helps us better track and lock down expenses for our company. We use it for both external A/P and internal reimbursements.

CONS

Just took some time to get used to, like anything new

Reasons for switching to Fidesic

We didn't have as much control or insight to expenses as we wanted. Fidesic also incorporated better with other software we use.

Vendor Response

Hi Tierney, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management

Replied January 2021

ASHLEY

Medical Devices, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2020

Neutral

PROS

Having to approve PO electronically instead of manually.

CONS

Not user friendly. Sometimes it too hard to find POs to reference later.

Vendor Response

Hello Ashley, We really appreciate you taking the time to review! We have found your feedback to be very valuable. Please visit our website to live chat with our support team if you encounter any issues. We will do our best to address and resolve any problems you may have. Our team is happy to be of any assistance! Best, Management

Replied January 2021

Renae

Publishing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Amazing People-Amazing Company

I have enjoyed FIDESIC and all tech support. They really try their best to be efficient and helpful and in my opinion they go over and beyond in doing so. Its much appreciated!!

PROS

Being able to see everything on one screen as far as invoice, history, etc is a big plus from the older version. Its easy to use and manage.

CONS

I feel that having a vendor request option in place where employees can enter all the vendor info and request a new vendor instead of requesting through email.

Vendor Response

Hi Renae, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Please let us know if you need any further assistance - our team is here to help. You can visit our website to live chat with our support team and we will do our best to resolve any issues you may have! Best, Management

Replied January 2021

Alexandra

Transportation/Trucking/Railroad, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed May 2020

Helpful but Reporting can use work

PROS

The software is easy to use. When I go into the system, I can easily find the outstanding invoices that I have to approve. When I need to void an invoice, it's usually because I question some of the charges, the system lets me add a message to my "void" which is helpful to the person reviewing the invoices.

CONS

Reporting. I do not like that I can not run a report strictly for the invoices under my own group. As the HR manager, I have access to all invoices, but do not necessarily need to see all invoices. Yes I am able to sort the report to view only those invoices I need, but it would be great to run a report with only those for my group.

Vendor Response

Hi Alexandra, We really appreciate you taking the time to review. We're so glad that you find Fidesic easy to use and helpful for your business. Please visit our website to live chat with our support team if you encounter any issues! We will do our best to address and resolve any problems you may have. We appreciate your valuable feedback! Best, Management

Replied January 2021

TIHEARA

Broadcast Media, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Fidesic

Very user friendly

PROS

It is very easy to us. Product is user friendly

CONS

I haven't had any issues with using this product

Vendor Response

Hi Tiheara, We're so glad that you enjoy using Fidesic. If there is anything else we can do to improve the Fidesic experience, please let us know! We appreciate you taking the time to review and provide such valuable feedback. Best, Management

Replied January 2021

Jennifer

Non-Profit Organization Management, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed May 2020

Long- Time User

Certain features on the software enables my team to be more self-sufficient and not always contacting our Finance Department with questions about payments and invoices.

PROS

I have used the software for over 5 years and the ease of use is what keeps my team happy. The enhanced features are useful and training new employees on the software is very simple.

CONS

Cannot think of anything that I dislike.

Vendor Response

Hi Jennifer, We're so glad that you enjoy using Fidesic and it's features! We really appreciate you taking the time to review and provide valuable feedback. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management

Replied January 2021

Ken

Hospital & Health Care, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Fidesic Review

Very good. For the most part it does what it needs to do.

PROS

Workflow process. Very flexible to design.

CONS

Filters and searchability. I feel like it needs more options. And when I'm looking at a record, sometimes there's no button to click to move onto the next record. This only happens on certain pages.

Vendor Response

Hello Ken, We're glad that you find Fidesic's workflow and flexibility beneficial to your business. We appreciate you taking the time to review and provide such valuable feedback! If you find that you are encountering any sort of problem, please contact our support team at anytime. We will do our best to resolve any issue you may have and answer your questions! Best, Management

Replied January 2021

Emre Utku

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Fidesic is quite easy to implement

PROS

Fidesic makes it possible to manage invoices from anywhere with ease.

CONS

Fidesic would be a excellent platform if they could offer their solutions with a better user interface.

Daisy

Non-Profit Organization Management, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2020

Efficiency

I can remotely log in to approve all check requests and staff reimbursements. A very user friendly tool!

PROS

It is a paperless system that has helped speed up and streamline our approval process!

CONS

I haven’t experienced any issues or would add anything at the moment to the system.

Vendor Response

Hello Daisy, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management

Replied January 2021

Rachel

Accounting, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2020

Fidesic from the eyes of an auditor

PROS

The PDF preview of attachment is very helpful. It lets you view the documents within the page without having to download the files to open them. There's a Live Chat feature that lets you chat with customer service should you encounter any problems to troubleshoot. The software also has a Knowledge Base that guides you on how to use the software. And the right corner lets you conveniently switch between different company accounts, which is really helpful when you have multiple entities under Fidesic. In a nutshell, the software is intuitive and easy to use!

CONS

It would be helpful if it showed the payment date for invoices, as the assigned and approved date doesn't necessarily indicate the payment date.

Vendor Response

Hello Rachel, We're so glad that you find Fidesic intuitive and easy to use. We appreciate you taking the time to review and provide such valuable feedback. If you find that you are encountering any sort of problem, please contact our support team at anytime. We will do our best to resolve any issue you may have and answer your questions! Best, Management

Replied January 2021

Ryan

Transportation/Trucking/Railroad, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Invoices - Quick, Simple, and Easy

PROS

Approving invoices is simple. Invoice notification emails contain an attachment of the invoice for easy review. After the attachment is reviewed, the email contains a "One Click Approval" button. The approval (or rejection) process takes less than a minute.

CONS

None, this software works as I would expect.

Vendor Response

Hello Ryan, We really appreciate you taking the time to review and provide such valuable feedback. We're glad that you enjoy using Fidesic and all of it's features! Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management

Replied January 2021

Diana

Non-Profit Organization Management, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Excellent way to keep travel of spending

Overall I would recommend this product!

PROS

I like the reminders. I have so many other responsibilities it keeps me on track.

CONS

I think it could improve on coding the product. I always have to enter the right codes.

Vendor Response

Hi Diana, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Please let us know if you need any further assistance - our team is here to help. You can visit our website to live chat with our support team and we will do our best to resolve any issues you may have! Best, Management

Replied January 2021

Showing 1 - 13 of 13 Reviews