All Fidesic Reviews
1-13 of 13 Reviews
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Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Your company NEEDS Fidesic!
Fidesic was so easy to implement into what we were always using s a company! I love how easy it is to use and teach others to use.
CONSI haven't had many difficulties at all. I think Fidesic is very organized and user friendly.
Vendor Response
We greatly appreciate the wonderful review! Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management
Replied January 2021
Tierney
Media Production, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Big improvement
Great. No issues to date
PROSIt helps us better track and lock down expenses for our company. We use it for both external A/P and internal reimbursements.
CONSJust took some time to get used to, like anything new
Reasons for switching to Fidesic
We didn't have as much control or insight to expenses as we wanted. Fidesic also incorporated better with other software we use.
Vendor Response
Hi Tierney, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management
Replied January 2021
ASHLEY
Medical Devices, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2020
Neutral
Having to approve PO electronically instead of manually.
CONSNot user friendly. Sometimes it too hard to find POs to reference later.
Vendor Response
Hello Ashley, We really appreciate you taking the time to review! We have found your feedback to be very valuable. Please visit our website to live chat with our support team if you encounter any issues. We will do our best to address and resolve any problems you may have. Our team is happy to be of any assistance! Best, Management
Replied January 2021
Renae
Publishing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Amazing People-Amazing Company
I have enjoyed FIDESIC and all tech support. They really try their best to be efficient and helpful and in my opinion they go over and beyond in doing so. Its much appreciated!!
PROSBeing able to see everything on one screen as far as invoice, history, etc is a big plus from the older version. Its easy to use and manage.
CONSI feel that having a vendor request option in place where employees can enter all the vendor info and request a new vendor instead of requesting through email.
Vendor Response
Hi Renae, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Please let us know if you need any further assistance - our team is here to help. You can visit our website to live chat with our support team and we will do our best to resolve any issues you may have! Best, Management
Replied January 2021
Alexandra
Transportation/Trucking/Railroad, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed May 2020
Helpful but Reporting can use work
The software is easy to use. When I go into the system, I can easily find the outstanding invoices that I have to approve. When I need to void an invoice, it's usually because I question some of the charges, the system lets me add a message to my "void" which is helpful to the person reviewing the invoices.
CONSReporting. I do not like that I can not run a report strictly for the invoices under my own group. As the HR manager, I have access to all invoices, but do not necessarily need to see all invoices. Yes I am able to sort the report to view only those invoices I need, but it would be great to run a report with only those for my group.
Vendor Response
Hi Alexandra, We really appreciate you taking the time to review. We're so glad that you find Fidesic easy to use and helpful for your business. Please visit our website to live chat with our support team if you encounter any issues! We will do our best to address and resolve any problems you may have. We appreciate your valuable feedback! Best, Management
Replied January 2021
TIHEARA
Broadcast Media, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Fidesic
Very user friendly
PROSIt is very easy to us. Product is user friendly
CONSI haven't had any issues with using this product
Vendor Response
Hi Tiheara, We're so glad that you enjoy using Fidesic. If there is anything else we can do to improve the Fidesic experience, please let us know! We appreciate you taking the time to review and provide such valuable feedback. Best, Management
Replied January 2021
Jennifer
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2020
Long- Time User
Certain features on the software enables my team to be more self-sufficient and not always contacting our Finance Department with questions about payments and invoices.
PROSI have used the software for over 5 years and the ease of use is what keeps my team happy. The enhanced features are useful and training new employees on the software is very simple.
CONSCannot think of anything that I dislike.
Vendor Response
Hi Jennifer, We're so glad that you enjoy using Fidesic and it's features! We really appreciate you taking the time to review and provide valuable feedback. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management
Replied January 2021
Ken
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Fidesic Review
Very good. For the most part it does what it needs to do.
PROSWorkflow process. Very flexible to design.
CONSFilters and searchability. I feel like it needs more options. And when I'm looking at a record, sometimes there's no button to click to move onto the next record. This only happens on certain pages.
Vendor Response
Hello Ken, We're glad that you find Fidesic's workflow and flexibility beneficial to your business. We appreciate you taking the time to review and provide such valuable feedback! If you find that you are encountering any sort of problem, please contact our support team at anytime. We will do our best to resolve any issue you may have and answer your questions! Best, Management
Replied January 2021
Emre Utku
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Fidesic is quite easy to implement
Fidesic makes it possible to manage invoices from anywhere with ease.
CONSFidesic would be a excellent platform if they could offer their solutions with a better user interface.
Daisy
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2020
Efficiency
I can remotely log in to approve all check requests and staff reimbursements. A very user friendly tool!
PROSIt is a paperless system that has helped speed up and streamline our approval process!
CONSI haven’t experienced any issues or would add anything at the moment to the system.
Vendor Response
Hello Daisy, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management
Replied January 2021
Rachel
Accounting, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2020
Fidesic from the eyes of an auditor
The PDF preview of attachment is very helpful. It lets you view the documents within the page without having to download the files to open them. There's a Live Chat feature that lets you chat with customer service should you encounter any problems to troubleshoot. The software also has a Knowledge Base that guides you on how to use the software. And the right corner lets you conveniently switch between different company accounts, which is really helpful when you have multiple entities under Fidesic. In a nutshell, the software is intuitive and easy to use!
CONSIt would be helpful if it showed the payment date for invoices, as the assigned and approved date doesn't necessarily indicate the payment date.
Vendor Response
Hello Rachel, We're so glad that you find Fidesic intuitive and easy to use. We appreciate you taking the time to review and provide such valuable feedback. If you find that you are encountering any sort of problem, please contact our support team at anytime. We will do our best to resolve any issue you may have and answer your questions! Best, Management
Replied January 2021
Ryan
Transportation/Trucking/Railroad, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Invoices - Quick, Simple, and Easy
Approving invoices is simple. Invoice notification emails contain an attachment of the invoice for easy review. After the attachment is reviewed, the email contains a "One Click Approval" button. The approval (or rejection) process takes less than a minute.
CONSNone, this software works as I would expect.
Vendor Response
Hello Ryan, We really appreciate you taking the time to review and provide such valuable feedback. We're glad that you enjoy using Fidesic and all of it's features! Thank you for placing your trust with us and utilizing our solution. If there's anything else we can do to help, please let us know! Best, Management
Replied January 2021
Diana
Non-Profit Organization Management, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Excellent way to keep travel of spending
Overall I would recommend this product!
PROSI like the reminders. I have so many other responsibilities it keeps me on track.
CONSI think it could improve on coding the product. I always have to enter the right codes.
Vendor Response
Hi Diana, We really appreciate you taking the time to review and provide such valuable feedback. We're so glad that you enjoy using Fidesic. Please let us know if you need any further assistance - our team is here to help. You can visit our website to live chat with our support team and we will do our best to resolve any issues you may have! Best, Management
Replied January 2021