There are so many benefits to this software. It asks all the right questions and allows our artists to know all of the facts about their shows.

I really love how the software integrates with Google Calendar and Google docs. Saves so much work.

Some things are really difficult to configure and I am constantly calling on support to do things that are complicated. And sometimes Gigwell can't do it. There are some features I don't use because I can't figure out how they work.

Gigwell has been very prompt with their customer service, and in working with us to create new features that meet our needs. [SENSITIVE CONTENT] is the best!

The interface is very clean and easy to navigate. The fact that it is cloud-based software is also a huge plus as it's easy for our remote employees to get set up with. Certain features such as auto ticket count reach out, contract issuing/reminders through Hellosign, the ability to pre-save terms/phrases, infinite filters/data points in searching/creating reports, integration with Google and the artist roster pages are timesavers. The management/artist view (for non-users) is also very efficient and helpful for our teams that use it.

The fact that Gigwell Track does not integrate with Gigwell Book is frustrating as it creates extra work. The inability to use multiple currencies in one booking (in the example of US artists playing international dates) requires us to use inefficient work-arounds, and is becoming a larger issue as we increase our number of international bookings. All reports are pulled via CSV, but it would be nice to be able to pull any report, at any time as a pdf with our company logo on it, instead of needing a custom template for every type of report (although the Gigwell team has been helpful with creating these templates for us!). Finally, there are a couple deal structures that Gigwell does not have a way of accurately inputting in their system.

It's good for a very basic contract experience however other than entering a contract I've outsourced all other features. It's too difficult to use the other features, etc. I wish that it could do a bit more.

Entering a basic contract is simple and it's pretty easy to navigate around the software.

It's hard to use for any other features. The software also doesn't do currency conversions easily, which is a big problem for my business. Accounting features are too difficult to use. I basically just use it to enter a simple contract that I download and send manually, nothing else. For this it's great however would be great if it could do a few more things.

Excellent. Staff is terrific in responding to issues and fielding questions. System is easy to use. My issues noted above that would help me streamline for my business.

Gigwell has stood out from the beginning for its support. Love the staff! I get responses immediately if something is not working, and they pay attention to my requests for improvements to the product, if it's viable to implement.

Noted above -- would prefer a few more "Roles" feature (Community Engagement, Executive Director). would prefer a date-delineated notepad that augments the Notes feature in Contact files.On itineraries, would like to see "Activities" separated out from "Ground Transportation". My artists often do school visits, or other community engagement, and it muddies the Itinerary to have that grouped with car rentals, etc.

Helps us keep everything together. Really acts as a glue to hold things together and driver to push booking forward.

The integration with google and other software, invoicing and payment features.

The calendar integration and onboarding of artists was always a little tricky, oftentimes for the artists.