Been using Heartland at our business for a year and a half and have had no major issues.

Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

When we started Heartland worked fine compared to our old processing company. Then I found out I could get a much cheaper alternative.

The integration process is super easy and support is also very good. We never had any problem with them in the past 2.5 Years of integration with them.

Heartland was great for a payroll company. It provided many details, notifications, and great tools.

It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website.

Overall, it is a great software but we just found something else that was better suited to our company.

It can be difficult to go back and find transactions in the system.

Nice customer service reps.  Delivery was great.

The people are so friendly and helpful when you need help. The software is very easy to use.

I finally spoke to B[SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Timely processing, along with helpful agents and easy access to the website. Good delivery time even with short notice.

Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem.

They provide complete test cases and test API to verify and implement a solution.

We were charged for 3 months after attempting to stop our service.

Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to.

We were told no monthly fees and no contracts.

What I liked most about this software is the ease of use.

I think my favorite feature is being able to email/text the receipt straight from the platform. This creates seamless communication with the customers.

Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively.

Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic.

They have quality service and support. They have easy to understand billing and statements and have kept a competitive rate.

Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits.

We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.

Switching to Heartland: one of the worst mistakes we’ve made.

I love how easy it is to pull our check stubs and read them.

When I called customer service it would be at least an hour to deal with them. For each area of information... refunds, statement, charges, there are different logins.

Overall, Heartland is a great tool. I've used others in the past, but this one is one of the best.

I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Dashboard and reporting are difficult to use. We were given two different websites to login to, but never given training on where to look for transactions and reports.

Overall been very happy with Heartland Payment Processing. When we have had questions or concerns, their customer support has been exemplary.

I find the payment processing at heartland very efficient, it provides easy refunds and corrections at relative speed.

They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working.

Payment processing works well, but the user interface is confusing and cumbersome.

Heartland Payment Processing is simple and user friendly. We are a fast paced business and processing payments quickly is necessary.

I like that it is user friendly, drag and drop feature makes it easy to run ad hoc reports. Love the line item detail and notes feature in the templates.

Great experience for me. We have a dedicated business systems resource on our team who helps a lot.

The ability to integrate reports directly with system data pulls is a very nice feature that can help reduce the complexity of workbooks.

I like the functionality of the program and ease of use.

It makes month end easier. Great customer service team always there when help is needed.

Collaboration can also be difficult, as the individual models are fragile and must be updated online.

It can be difficult to set up a report template. Once set it is good and there are no worries.

Upload of transactional data allows for greater degree of self-service research of budget variances on the part of budget owners.

The interface is pretty dated. I also mainly use chrome as my browser and there seems to be a lag time when scrolling in a template which is a bit of a pain.

I like being able to quickly and easily navigate to what I need. I like the user interface and options given upon login.

Host Analytics has greatly improved our team's capability to quickly consolidate & close each month.

Getting benefits in terms of financial analysis and setting up consistent reporting standards.

I dont like that to complete certificaiton, all users have to attend real life class.

I originally got into Host for budgeting and it has been great for that, but I have found it great for many other things. I also love the way it can grow with me.

It can be difficult to set up a report template. Not all the modules have the same reporting tools.

Good planning tool that integrates well with excel.

Customer service is second to none. In my 30+ years in planning and analysis, I have never found a team so dedicated to ensuring their customer's success.

I was never able to go live. Never got any value out of it and they made me pay for 2 years.

It's extremely user friendly, easy to use, and allows our team to quickly consolidate, close and provide detailed financial reports each month.

The inability to do calculations in the report without creating a new template. Also as we are on Macs the inability to use spotlight in Mac Excel.

The planning tool helped us standardize our budgeting process and we're very impressed with the workforce planning module that helped us easily managing our headcount and compensation estimate.

We love the ease and flexibility of the tool. The monthly releases mean that the product is constantly making improvements.

A data pull is not immediate and can cause some frustration if data is not pulled 100% accurately the first time.

Our planning process runs more smoothly and efficiently again with less errors. We are able to consolidate our plans quicker.

OVerall is a great tool for the ease of standardizing and managing  our reports.

US Dollar

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments. 


Heartland integrates with most point-of-sale systems, and a mobile app is available for iOS and Android phones and tablets. The Mobile Pay app and Mobile Reader accept EMV chip cards, contactless (Apple Pay/Google Pay), magstripe, cash and checks. Ecommerce merchants can set up an online portal for ordering, selling products and collecting consumer payments. Bill payment is available for businesses such as medical practices, local government, utility providers, and more. 


Heartland supports hundreds of payment options with fair pricing and full disclosure of fees and agreement terms. A supported hosting service is also available for securely storing customer account information. 



LongDescription

Electronic Payments

Recurring/Subscription Billing

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

In-Person Payments

Online Payments

ACH Payment Processing

Activity Dashboard

Invoice Processing

Reporting/Analytics

Point of Sale (POS)

Search/Filter

Gift Card Management

Payment Processing

Data Security

Billing & Invoicing

Contact Heartland payment systems for pricing details.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Heartland Payment Processing

In Person

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Planful is the pioneer of end-to-end financial close, consolidation, and financial planning & analysis (FP&A) cloud software. The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and visual analytics. More than 1,000 customers, including Boston Red Sox, Del Monte, TGI Friday’s, and 23andMe, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy across the end-to-end FP&A process. Planful is a private company backed by Vector Capital, a leading global private equity firm. 

Heartland Payment Processing vs Planful

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