EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.

Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

EngageIP is customizable for business needs and can double as a ticketing platform for low volume ticket usage (it wasn't designed for high hit ticket systems). It's met our needs for years and their support team has been very helpful. In cases where we found complicated bugs or needed feature additions, they were very responsive.

In some cases, their bug response causes business issues. For example, if a billing report that's run monthly won't work, Logisense needs to respond immediately because of the time sensitive nature of these reports. They do what they can, but on occasion they do have issues pinning down a fix and implementing it quickly.

Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.

The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had. The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).

Me encanto que tenga una gran variedad de herramientas, esto facilita la facturacion de las empresas, aparte de tener una intefas amigable e intuitiva.

Podria implementarce una version de prueva por poco tiempo esto ayudaria a que las empresas lo pongan a prueva para posteriormente comprar el producto.

LogiSense Billing es un programa de facturación y contabilidad que ofrece una amplia variedad de funciones para ayudar a las empresas a automatizar y optimizar sus procesos de facturación y contabilidad. Lo que más me ha gustado es que en cuanto a diseño no tiene nada que ver con otras herramientas que he probado, es totalmente diferente. Además de que permite automatizar muchos procesos de facturación.

No es un programa de facturación sencillo, es una solución para quien necesita algo más avanzado y automatizado.

If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the platform for you. From a business partner point of view the company is professional, responsive and flexible and we could ask no more of them...very satisfied.

At Vibe we needed to automate our processes, create structured workflows and minimise any manual intervention. We wanted a product that could grow and elvolve with us, provide a standard interface regardless of what we plugged in at the back end and EngageIP does this and more. We originally tried to develop our own platform, then we came across EngageIP and soon realised we could never acheive what they have acheived and it was a quick process to cut our losses and move over and we have never regretted the decision since. EngageIP is the most powerful platform I have come across and I beleive they are destined for great things...

Getting to grips with how to best ultilise the platform is the biggest challenge. It is capable of so much, it just takes time to understand and formulate your own way of working, but they are their to help.

Provides an excellent reporting tool which provides an extensive insight on received payments.

Deployment is not that much easy and it is hard to adapt the management panel.

En general gran herramienta, muy recomendable que ahorra tiempo a nuestras empresas.

Una buenisima herramienta para que nada se pase por alto o sin facturar.Tiene gran capacidad de monetizacion y te permite manejar gran volumen de datos, pudiendo programar todos estos procesos.

La unica pega que le veo es que no dispone de version gratuita, y seria muy conveniente para poder probar el software antes de pagar la suscripcion.El programa no es sencillo, quien sea poco avezado en estos temas le va a costar un poco.

Overall, EIP is a great product. The company is professional, responsive and flexible...we are very satisfied.

We have been using EIP since 2007. From the beginning, they were able to cater to our needs and since then evolve with us every step of the way. Today we are looking to make even bigger steps and EIP is there with us all the way. Really a great product and service #1

It can be quite overwhelming to manage all of the available aspects of the system; but the team is their to help whenever needed.

LogiSense Billing es un interesante programa de facturación que puedes adaptar a las necesidades específicas de tu negocio.

Es un buen software de facturación y lo puedes adaptar a las necesidades de tu negocio.

No es perfecto, pero tampoco me quejo, funciona bastante bien.

Es un aplicativo muy completo para toda empresa que requiera un sistema de facturación electrónico.

En la facturación recurrente puede llegar el punto de generar bugs.

Buen servicio al cliente y muy intuitivo a la hora de su manejo

No tiene versión gratuita, sería interesante para poder testarlo.

LogiSense Billing es interesante porque ofrece características como la facturación basada en el uso, la facturación recurrente, la facturación prorrateada, la facturación anticipada y posterior, la facturación convergente, el autoservicio del cliente

Esta muy bien que ofrece características como la facturación basada en el uso, la facturación recurrente, la facturación prorrateada, la facturación anticipada y posterior, la facturación convergente, el autoservicio del cliente

Hay dificultad para distribuir las facturas a más de un correo electrónico.

Destacar la profesionalidad y atención del servicio al cliente.Es un programa muy sencillo que permite optimizar el trabajo diario de facturación.

Lo único a destacar sería la posibilidad de que disponga de versión gratuita de prueba.

En general LogiSense Billing es una útil herramienta de facturación y contabilidad que ayuda a gestionar las finanzas de una manera mas eficiente.

Es un buen programa de facturación y contabilidad con diversidad de funciones que son de mucha ayuda para las empresas.

Lo que monos me gusta es que no es muy sencillo para usar, se necesitan ciertos conocimientos avanzados.

LogiSense Billing es un software que permite la facturación y procesamiento de facturas entre muchas herramientas útiles e interesantes para negocios.

Me gusta que pueda hacer facturación y procesamiento de facturas.

Hasta la fecha no tengo inconformidades, ya veremos a futuro.