All Addressfinder Reviews
1-23 of 23 Reviews
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Jeremy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Product
Great experience
PROSEasy to use with quality results. Great customer support whenever we've used it. Flexible plans that can scale up and down as needed.
CONSNothing to date that we've found that is not provided.
Reason for choosing Addressfinder
Easy to implement and great support
Vendor Response
Hi Jeremy, thank you very much for the positive feedback. It is awesome to hear that you have found the integration to be easy and have received great support from us. Thank you again and we are grateful to have you as a valued customer.
Replied May 2022
Michael
Mental Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Highly integrated, responsive and accurate Australian address validation functionality
New clients are onboarded faster using AddressFinder. As for existing clients, it is also easier to make changes to their addresses. Invoicing was also made easier as clients' addresses were always accurate and valid. Less time/effort/resources are spent fixing records that had been rejected by federal government systems due to incomplete/invalid addresses. As a result, the ROI was very high and all costs paid are recouped within a few months.
PROSThe integration with our organisation's Dynamics 365 platform was easy to achieve and the support provided was excellent as well as efficient and responsive. Once implemented, accessing addresses was fast and easy for users to learn to access. This provide various internal functions (eg, Finance, Marketing, Customer Experience Team, etc) with the knowledge that clients addresses were accurate at all times. Lastly, it also ensured that time/resources were not wasted when uploading records to a federal government's systems (ie, to fix records that had been rejected on the basis that addresses were incomplete/inaccurate/etc).
CONSI cannot think of anything that I don't like about this software.
Reason for choosing Addressfinder
AddressFinder was chosen on the basis that their address repository was regularly updated and knowing that they already worked with a number of government agencies our organisation also dealt with. Moreover, our initial estimates pointed at a high ROI and shorter timeframe to recoup costs.
Vendor Response
Hi Michael, thank you very much for such detailed and positive feedback. It is fantastic to hear that you were well supported through the integration process and to hear about the benefits you have found AddressFinder has brought your organisation. We are very grateful to have you as a valued customer :)
Replied May 2022
Deanne
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great product
AddressFinder was quick and easy to set up and does a great job at verifying addresses world wide on our checkout
CONSThe error message that came up, turns out we were on the wrong plan.
Perdeep
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2021
Serves the purpose
Verified addresses that takes away manual mistakes in addresses, widget is also handy that get you get going quickly.
CONSJavaScript's integration could be better in form of NPM package.
Vendor Response
Hi Perdeep, thank you very much for your review. Our team will look into NPM package options. Should you have any questions about the development of this in the future, please get in touch with our support.
Replied June 2021
shane
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Perfect Solution for quickly adding a clients address details to any online form.
Filling in Quotes can be tiresome for clients and even lead to a strong bounce rate from the online Quote forms. Having address details auto fill data from a few keystrokes and easy selection of client address from pull down menu addresses one of the main concerns for clients. 1. Client Effort is minimised. Furthermore, - No spelling mistakes and need for self correction when filling in address - Addresses will be more accurate This is a great implementation for any Online Form that requires an address from a client or user.
PROSEasy to implement, support service was free and friendly the whole way through making it a stress free implementation.
CONSWould likely rely on customer service per installation as i perform the task infrequently across a number of websites. However the support is so fast and helpful its really better than even doing it all on my own anyway.
Vendor Response
Hi Shane, thank you so much for your kind words. We are glad to hear that you have received quick and helpful support, and that you are finding benefits from using AddressFinder. Thank you again, we really appreciate you leaving a review for us.
Replied May 2022
Matthew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Awesome System - Awesome Support
The support has been excellent, the team responded quickly to my query, and even within a day had deployed a minor bug fix to there system, which I found incredibly fortunate for.
PROSI loved the ease of implementation, including the documentation and available software, particularly with WooCommerce. We faced daily errors with Australia Post address errors via the API, delivery errors and incomplete addresses. I researched and found AddressFinder and tested and then implemented to production and we have seen a major reduction in these address problems, which is fantastic for our business, and work flow. We are a small growing business, and this solution fits for purpose for us, and my customers.
CONSNot much! It is pretty good out of the box.
Reason for choosing Addressfinder
Specific functionality that was able to be implemented to WooCommerce.
Stephen
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
AddressFinder
Data is accurate
PROSHas reduced the amount of incorrect or doubled up addresses entered into our CRM
CONSOnly web base integration not via API, have the option to use directly into the CRM would be helpful
Vendor Response
Thanks for the review and we are glad to hear you have improved data accuracy as a result of using the service. We do actually provide access to the services via direct API but this feature is not available on the Free Plan. Get in touch with us at support@addressfinder.com.au and we can provide you with access to the direct APIs.
Replied June 2021
Duncan
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Industry Leading Addressing service
Highly accurate and always current data, packaged in a solution that is easy to consume. Excellent leadership and customer service with AF and never had an issue with the reliability and availability of our integrations.
CONSThere is nothing that comes to mind, the software and service is excellent.
Reasons for switching to Addressfinder
Consistency of approach and quality of product
Peter
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
It is doing a good job for some non-profits who need accurate addressing for postal.
The team have been super helpful with support for getting this working with CiviCRM
PROSNZ product :-) We signed up when they were only doing NZ, which was all we needed then. Since then they have added a bucket load of new features which means we can also use this for US-based clients using CiviCRM
CONSWe had to build the integration for this to work with CiviCRM but that is not a complaint - just a fact of life.
Paul
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Product for Address Validation
ease of implementation, great service , good team
CONSan app for shopify would be nice , however this is not practical on the shopify side
Reason for choosing Addressfinder
location for Australian addresses
sigi
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
well working product
Easy to set up and works very well. Support is great if required.
PROSIt works well for NZ and Australia including PO boxes.
CONSThere is nothing to complain about except maybe the price could be lower.
Reasons for switching to Addressfinder
Not all addresses were covered with google.
Linda
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to use
Anything that makes completing an on-line form easier has got to be good! Many of our long-term customers have commented that it's so much easier since we implemented Address Finder on our new website.
CONSI haven't had any issues to date.
David
Wholesale, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great support
Out team have found it quick and easy to integrate AddressFinder into our address verification process. When faced with a recent issue the support was lightning fast at identifying the cause and providing a detailed and clear explanation outlining the easy change we needed to fix our issue...great service
CONSWe have nothing to note as yet to complain about
Philip
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2021
Integration with our application
Software was easy to integrate and get something running easily. Good structured addresses that we could use, including the unique identifiers
CONSNot being able to find all addresses and some addresses not having GNAF ids
Richard
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great customer support!
The customer support went above and beyond!
PROSThe geolocation works really well with Australian addresses! I had used google places api before and it wasn't picking up unit numbers of some addresses which made it kind of unusable. The best part was the support! Matt was fantastic, and helped me implement address finder into my website!
CONSIt is more expensive then other options (Google Places), but probably worth it due to its accuracy. It still has WIP integrations with popular form software, which means I need help getting it set up as a non-technical user (gravity forms in this case).
Reasons for switching to Addressfinder
This software was much more accurate.
Andy
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Good product
Really good, will use it on our other websites in the future.
PROSEasy to install and apply on our Magento 2 system.
CONSNothing found yet. Maybe they should give some discounts for long-time customer :)
Andrew
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Set Up Support Ever
Worked with MANY software providers over the years, never with one that was so focussed on fixing set up issues.
PROSSupport at set up was amazing even with our challenging integration requirements. No problem was too much until it worked 100%. Then they checked in after a week to confirm it was all still good.
CONSHad a few addresses that didn't match - new estates - but dont think that is their fault....
Reason for choosing Addressfinder
Right from the first contact they seemed like good people to deal with.
Anthony
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Essential Service
Automation and accuracy of customer details
PROSThis software is critical to our business flow. It ensures our customer address data is accurate as our systems are automated
CONSNothing. The support is amazing and is setup how we need it it for our location
Vendor Response
Hi Anthony, thank you very much for such positive feedback. We are delighted to hear that we have helped you improve your business flow and customer experience. Thank you again for your review and for choosing AddressFinder for your address verification needs.
Replied May 2022
James
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent solution to verifying Australian Addresses
very happy
PROSgreat documentation, very helpful and responsive customer support. The integration also works with many different platforms. I am happy that they have developed a gravity forms integration option.
CONSI think the low end tier pricing could be better if it allowed a higher rate of looks up included in it.
Reason for choosing Addressfinder
Great documentation, support, clarity and also advertised support for gravity forms
Callan
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy and Reliable
Simple, straight forward.
PROSWe needed something simple to verify addresses that we had already gathered for a mail out. Address Finder created exactly what we needed. Simple and easy to use
CONSNothing comes to mind. Overall we only use a simple feature that hasn't go a downside.
Reason for choosing Addressfinder
They tailored their software to suit my needs.
Karolina
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Good product - saves time and increases conversions
Easy to use and the integration was easy with Woocommerce
CONSCan't really think of any as it's a pretty straightforward product.
Lyle
Furniture, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Address Finder
Works Well. Makes customer filling out addresses easier and accurate.
CONSNothing comes to mind. Or anything that I know about
Leanne
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
AddressFinder
This plugin did not initially work with my theme but the team at AddressFinder worked hard to fix this issue and I'm happy to say this works perfectly now.
PROSOnce integration was sorted, this works well for our customers.
CONSThis plugin did not initially work with my theme.
Reason for choosing Addressfinder
It was tailored to NZ and Aust addresses.