Reports, Integration, Leadflow, Support.

It is only permitted to admissions and fee collection.

Filters are very good and effective .. everything is best

Dashboard should be more presentable overall

Its very easy to use and we can manage leads as per our requirements and helpful for productivity

No notifications on leads engaged and very difficult to find multiple numbers

The experience with the CRM and the team supporting the CRM has been quite an empowering one w.r.t to the technical side since this the first multifaceted CRM I have worked upon. The product is quite helpful and is a user friendly one.

The various features of the CRM especially those for pulling out reports, data analysis, comparisons, cost identification, graphical reports which give the insight into the total leads output as well as individual counsellor performance are quite helpful and impressive. Each lead integration and the steps followed can be accessed and assessed at all the different stages in the workflow by the admins help to monitor the process at every single stage. Addition of features like call recording would make it a perfect product.

It's a convenient and effective interface but may need few more sessions to make it user-friendly for someone who is a slow learner.

1. features are great 2. customer journey is great

1. navigation can be simplified 2. lead module and opportunity module can be simplified 3. filtration can be simplified

easy to use, very good customer relationship executive, response rate of Meritto team is faster

little complicated software, requires some training to use software

very good as per my usage its easy to use

it is time efficient all the work is done in very less time understanding and easy to use

as if now no cons but meritto sometime stop working on continue working .

Over all experience is good till now , issue

Lead management and registration is the most i like

No issues till now, i need to have better hand on the product

Highly satisfied with efficiency l. It gives multiple filters

I like their easy to operate app which gives multiple filters to refine data

There is no flaw in my opinion as I'm using it since 2 years

Faiz and Priye were very helpful and supportive in On-boarding process,

Simplifed and ease of use, everything at one place

i like how the things are customized to users needs. A good CRM and data management tool. it works best with exotel.

While handling the long call, half of the details are filled. but, while on the call NPF logs out automatically, making it difficult to find the lead and update the information. Pop up for calls work very rarely making it difficult to find lead as call hits. some time NPf fails to generate leads, which is being more frequent now. And on heavy call flow this becomes a major issue

Easy to use and can manage leads easily and payment options easy to use

No notifications tabs its helpful if we have a notification tab

Reading dashboard and understanding the flow is ease

While using Whatsapp businesss account we find minimual feature.Request for update

We started using this CRM when we were struggling with a negative perception spread by competitors. NPF was used for sms and email campaigns.

The product is highly customized for education industry. Quick to deploy. Most required features are there. Most important is the analytics which is provided to the user. We used to get monthly/bi-monthly updates and it helped. The admission tally exceeded the target.

The total cost of ownership runs a bit high. However, it is best left to the bargaining skill of the client.

Easy to Use. Lead Nurturing Feature. Lead Activity Timelines.

Monopoly in Increasing the prices (SMS, WhatsApp) or charges on online payment. Can not track the Raw Data nurturing activity (like we can not do effective nurturing using RAW Data communication).

Leads are organized in a better way as compared to other CRM providers.

payment gateways are a bit slower as compared.

Overall experience has been great

It is quite easy to manage leads here and find them when required, data are well maintained , admission tracking, lead management all is good. The quick add option to add leads is quite helful.

Sometimes takes long to response// lags on multiple filters

It has helped us in simplifying the application and enrollment process, also the automation and engagement tools are good.

It comes with all the feature required to engage a subscriber like email, sms, whatsapp. Also help in optimizing the online campaign.

Support team can do better. I guess they should hire more people for support.

Enhancing the organization of lead data, expediting promotion procedures, and optimizing the execution of administrative duties are key strengths of NPF Meritto. The intuitive design of NPF Meritto ensures seamless navigation and effortless utilization for police personnel, promoting user satisfaction and efficiency. NPF Meritto stands out for its provision of comprehensive support services and guidance, ensuring users receive timely assistance when navigating the platform or encountering challenges.

Users may encounter challenges due to occasional technical malfunctions, system outages, or sluggish performance, hampering their effectiveness in utilizing NPF Meritto. The platform's navigation could pose difficulties for users, particularly in the absence of sufficient training or assistance, hindering their ability to fully leverage its capabilities. Some users might perceive NPF Meritto as deficient in key features or tools necessary to meet their operational requirements, potentially limiting its utility in their day-to-day tasks.

My overall experience with the Meritto has been really good due to the simple UI for ease of understanding of the tool and its functions. It also saves time by bulk emailing and scheduling the emails. However, not being able to attach more than one attachment to an email makes me work more by creating a zip folder and adding the required files to it. Adding this might also be helpful for users like me.

Simple UI, ease of use, flexibility, and access through various devices.

-I'd don't dislike but I would like you to add a feature that lets users search multiple email IDs at once, this will make it more user-friendly for bulk emailing. - I'd also recommend you let Grammarly or other similar tools work on the Advanced email creation while communicating with the leads. - If we could add more than one attachment to the emails it'd also be helpful for several Meritto users.

We are absolutely thrilled with NPF! Not only do they provide an outstanding support service, but they have also greatly assisted us in enhancing lead engagement, admissions, and lead management. With their help, our team has experienced a significant boost in productivity and efficiency. We couldn't be happier with the results we've achieved thanks to NPF's exceptional services.

Marketing Automations, Campaign Management, NIAA

NIAA Session Report need to implement

Its been a wonderful experience so far. The team has been quite helpful till date. Lets see how helpful are they when the size of the company grows.

The interface of the product is so simple and easy to understand. And it had seamless integration.

The basic feature that they should come up with full fledged iOS phone software.

The overall experience is good. They help us in admission management.

Ease of use and customized reports are good features.

The pricing is higher compared to similar service providers.

easy to understand and use as per work flow

nothing as such. Flexible and easy to work on.

easy to operate and filter the data ,easy to navigate

cant download the status wise report in user login