All Scanova Reviews
1-11 of 11 Reviews
Sort by
Rachel
Entertainment, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Extra Mile
Customer Service!!!! I had accidentally deleted a QR Code that I was told was unrecoverable. Fortunately I still had my link, my QR Code, and category. The AMAZING customer service rep [SENSITIVE CONTENT] and the tech team took time to reinstate the QR Code and put it back in my account!! Literally, I thought the code was gone forever and I have it back and now it can be used without me reprinting EVERYTHING.
CONSI just wish it were free. There are a lot of QR Code companies out there with free services. I came upon this one through another business - and I feel like I have to have the account in order to keep my QR code live... I feel rather "trapped" into it.
Aleksandra
Business Supplies and Equipment, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent service
Excellent, quick to use which is always a winner.
PROSWe had some urgent work that had to be done and Scanova support was super quick to assist. The software is very easy to use, can be used by developers and marketers.
CONSI can't think of anything I'm afraid....
Reason for choosing Scanova
-
Vendor Response
Hi Aleksandra, We are glad to assist you and delighted to know that you found our tool helpful.
Replied August 2020
Corinne
Education Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2020
Customer support very efficient
The customer support is really fast and extremely efficient to solve issues. They bring real custom made solutions to me and were able to set a special account allowing a set of 5 lifetime dynamic QR codes to fill my needs.
CONSCan't access the GPS location with the life time QR code
Vendor Response
Hi CorinneThanks for sharing your feedback and taking time to review us. Unfortunately, it is true that the UltraLite plan doesn't have the GPS tracking feature, which is only available for Pro users. In the future, if you have any further QR Code requirements, please do try our Pro plan. Also, feel free to reach out to our support team if you face any technical issues.
Replied March 2020
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Technical Support
Overall quite satisfy, just could be faster to generate speed loading of its website.
PROSThe support team very proactive and prompt reply.
CONSThe loading time frame while refresh from a page to another page
Reason for choosing Scanova
-
Vendor Response
Thank you for sharing feedback. We have shared the feedback with our engineering team and we will aim to improve the load speed of our app pages.
Replied March 2020
Ashley N
Defense & Space, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
So simple, incredible personal customer service
5 stars all around
PROSThis was spelled out step by step and made my ability to tutn my presentation into a code available for my audience at any time rather than an old fashioned hand out! And customer service personally emailed me and responded rapidly when I had a question. Also I was able to edit/ change my presentation before hand smoothly without effecting or changing my code- brilliant!
CONSN/A nothing i didnt like
Reason for choosing Scanova
Ease of use initially
Vendor Response
Hi Ashley N, We are delighted to help you and glad that you found are tool useful.
Replied August 2020
Tanishq
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
A decent QR Code Generator Platform
We're using Scanova to create QR Codes for a marketing campaign we're testing
PROSScanova offers a bunch of features like dynamic QR Codes, scan analytics with a personalized dashboard and the ability to customise QR codes in a variety of ways just like most reputed QR Code Generators out there
CONS1. Not the most security oriented QR Code Generator Platform 2. Not the best platform for Enterprise solutions 3. Scan time could be improved
Darren
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
SCANOVA EXEMPLARY CUSTOMER SERVICE
A big shout out to [SENSITIVE CONTENT] (Customer Service) for providing us top quality support and his prompt and quick reply help us implement dynamic QR code smoothly. Thank you [SENSITIVE CONTENT].
PROSThe dynamic QR code functions and features are easy to use and the data from the analytic features definitely help us a lot.
CONSI am all good with this product but I hope Scanova can reduce the price
Thais
Consumer Goods, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Easy to use, great costumer service
Setting up and maintaining codes is quite simple. Whenever needed, customer services has been quick and efficient.
CONSSo far the only downside is having to go through customer service to get the results data for all the codes (otherwise, one can only analyse 10 at a time).
Vendor Response
Hi Thais, Thank you for your feedback. We have shared your issues with the product team. We hope to resolve it soon.
Replied August 2020
Nadezhda
Human Resources, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
definitely would reccomend
It was very easy interface to use and customise.
CONSSome of the customised QR codes were not working properly. For some reason they couldn't be scanned. It was after i put the company logo the problem appeared.
Vendor Response
Hi NadezhdaThanks for sharing the feedback and taking time to review us. We will look into the design issues you have mentioned and aim to resolve it as soon as possible.
Replied March 2020
David
Hospital & Health Care, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Serialized QR Code Generator
Overall, the experience was good.
PROSThe software was very easy to use, minutes to generate end product.
CONSThe sample output did not match the final product that was downloaded. The Customer Support team was excellent and responsive to correct the matter.
Reason for choosing Scanova
Yes
Ronald
Retail, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Scanova - 2 Accounts
I have total control of my QR codes.
PROSOnline user interface is clean and simple. I am able to create QR codes with many available options.
CONSI have not found anything to complain about.
Vendor Response
Hi Ronaldo, We are glad you found our tool helpful.
Replied August 2020