overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

It's very easy to use. It's 100% free and fills its promises. Flight and hotel rates are aligned with those you could find on google, except it's all in one place (no need to scroll flight company + hotels.com, + ...) It's possible to either have your company charged monthly, no charge for the traveler (very relevant to Europeans) It's also possible to have your travelers pay with their credit card if that's their favorite choice (very relevant to Americans). As a European-American company, this is precious. Also, invoices are always crystal clear, no secret fees, no tons of extra little money invoices for whatever. It's all gathered under the trip ID (fees, refunds) and very easy to figure out. My accountant approves. Yet a pro (that has a Con side): all prices are the lowest available. This is great as I am totally relaxed about finding the best available rates for every request.

- No trains on the tool. Europeans books a lot of trains. - Approval workflow wasn't satisfying and lead us to purchase a different tool just for approval workflows. - It's always the "lowcost/low service" rate, which means no luggages, no flex, no modification, and when travelling business, that's an issue (because business travelers need flexibility at some level.) If I want the "semi-flex" rate, which in most flight companies will allow the ticket to be modified with a reasonable fee, I have to ask offline : send a mail, request the ticket, wait for answer, discuss my choice, confirm ; and then only will it be booked. When trying to book a flight, every minute counts, so this is HUGE con.

Our CS was really nice, tried to answer our problems, but the system itself wasn't good enough.

It is easy to use when it come to pick your flight and book it.

You can find flights in google and not in the system, which can give use loosing money. Costumer support was not good, very slowly and a lot of the time got an answer that nothing can be done.

The benefit of a calmer mind.

I LOOOVE the profiles! The fact that all my colleagues' information is uploaded and I don't have to fill it in for every single ticket is a wish come true. I like the fact that each person can access their profiles and make adjustments. The fact that they do the research on their own is a life saver for both them and I. My job is done faster, easier, with no mistakes and all the information is gathered in one place. I no longer have to search my emails for tickets, hotels and the sort. I no longer have to resend and resend confirmation numbers, names, addresses.

I really hope you get to fix all the little issues that is stopping TravelPerk from being perfect.

It's a free tool that combines the perks of searching for your own flights and hotels online (no travel agents involved, so much faster and more dynamic) plus the advantages of having all the expenses and reports in one place. They also have great support line- you can actually talk to someone (not machines) that can fix any issue with your travel, like a travel agent would do. We had to change a flight and the process was super smooth and easy. And, IT'S FREE!

We use Airbnb rather than hotels quite frequently.. You can ask TP support to book Airbnb, but an automatic integration with Airbnb would be nice.

My experience is really good! I've never had issues with any reservation despite of travelling very often. Customer service reacted immediately when I was left on ground in Belgium by airline cancellation. Even it was at 1 am in the morning, they booked a hotel for me and make the situation less stressful. Very satisfied with Travelperk!

It's very easy to use to build the trips, the addition of hotel reward cards was a plus

Some hotels availabilty, not easy to find roundtrips with 2 airlines. Also not being able to make some changes but having to make an entire new booking.

Firstly, the platform is very user friendly! It allows team members to organise and control their own trips within a Travel Policy set by us which is really handy! Furthermore, it's simple to use when organising big group trips too! But I would like to focus on how helpful the TP team are; fast response time, great support feedback and also give great advice! Understandably, this current situation is difficult for the travel industry, but the TP team have been nothing but great! Shout out to [SENSITIVE CONTENT HIDDEN] our account manager!

For the moment, I am happy with how the software works!

It's a good tool for managing travel expenses for bigger teams, it saves a lot of time for HR/Finance teams but at the same time the experience for users is not the greatest as the platform has issues.

Good selection of hotels/travel options, easy to access all relevant information (price, description, details).

Platform has a few glitches when it comes to the actual booking and that can be quite frustrating as an user.

First, we use TravelPerk to book all business travel for our sale employees and appreciate the most, that finally we found a service that provides one invoice for all. In the past, we needed to book everything separately and take care about the invoices, which is always more struggle than fun. This times are over thanks to TravelPerk and their great product. Second, the User Experience of the product is outstanding. It's intuitive and easy to use and every single sales employee can book their travel now by themselves thanks to the option to implement your own guidelines and policies.

Would be great to be able to book different airlines and provider in one trip. Instead, you need to create two trips right now to achieve that. But this is nothing minor, just a plus for the future.

I enjoy this tool because it helps me a lot in creating my business trips, the overall process is good: discoverability of the options, selections, request approval and support are at very good level.

The flexibility of creating the trips and also the usability of the entire platform. Furthermore I noticed a very good increase of connections with Rail lines, Airlines, etc.

Not all combination of trains can be created, so we need to create different tickets for that.

Implementation has been easy and flawless. It has helped us manage our Travels and Expenses like never before. Great UI and really simple to use. Monthly invoices, good pricing and probably one of the best customer support out there.

UI is beautiful you can tell how much work has been put into their web interface and the simplicity of booking trips is stunning.

Sometimes, their suppliers (Hotels) will insist that you pay your room before leaving although it has been paid already. Adding a function in the APP/ confirmation E-mail with the voucher so you can show it to the hotel would be perfect.

Always was a positive experience even when issues arose. Always found what I wanted or better, from having transitioned to other mediums for professional transit, moving to TP was a great deal for all users (and I assume related managers). Seemingly better value for money, but certainly smoother operations for us users.

-Customer Support ! Always professional, quick and actually supportive. Cases are handled with care and depth. CS sometimes proactively reaches out. -Smooth and user friendly.

-I have experienced hotels being listed although they do not use TravelPerk

This app is very recommended for booking and scheduling all your business trips. Great support team.

Sometimes there is a misunderstanding with the conditions of the booked trip, but their support team always fixes the problem.

Awful

I have paid for what I was told was a weeks accommodation at a range of hotels but I can’t get a location nor dates and the deal offers 3 days only. Not what was advertised. Also boho cruises are few and impossible to get, especially for front line staff when leave is not flexible. A complete waste of time and money.

Can’t even use the money I have paid, feels like a scam

Travel booking takes less time, and I save a lot of money as well.

It's so easy to book a trip that matches my preferences and our company policy. You just put in the destinations and date range, and you get the biggest range of flight possibilities ever... The filters make it easy to narrow down based on price, time of flight, etc. From there on you can easily add an hotel to the trip in an interface that looks like all the major consumer travel sites. For our company it's really made our life easier. Whenever I have a problem, and I don't mean with the app, but things like getting stuck at an airport for example, the team at TravelPerk is always available to help me out, which is awesome! I've never had such an experience with any other travel company or airline before.

That I can't use it for my private trips :D Functionality is being added an improved week over week so it's always getting better.

Super satisfied. I would recommend it to any peer who wants to smoothen its travel actions.

I like the functionalities and how easy it is to select flights and hotels. What I like the most is the customer service. Super fast and efficient, i've only had good experiences when I needed to request support.

It could be a bit confusing when we select a flight and its price changes along the process.

It is a pleasant journey, no stress

The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good.

Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh.

I am very happy using TravelPerk to book all of my business travel. Online booking is convenient, but I know I can rely on effective and kind customer service to help me when there's been any kind of travel glitch. They have even been able to secure refunds in times when there was not one guaranteed.

I really don't have any complaints. There's nothing I'm unhappy with in my user experience.

Very positive, as I mainly travel alone on biz trip I know the TP team are there to support me.

Friendly User Interface, can book all aspects of your trip from same "dashboard"

Not sure, but when there is a cancellation by the airline due e.g. due to "weather". TP didn't seem aware and fell into a "gap" between TP team and Air Canada trying to rebook myself. In the end AC insisted it had to be done via AC.

We work daily with Travelperk to send our technicians around to world

Its easy to work with!Dashboard is well designed

Sometimes there are problems with the payment of the digital credit card

It's very simple and easy to use and makes our lives so much easier to be able to book everything in one place!

I think the approver/submitter/group set up is quite confusing when adding a new person

Given how there are almost no boundaries today, being able to book travel online through the company you work for is essential. Travelperk allows just that. I've used it through my company and through an event organizer when I was invited to speak. Flawless experience beginning to end .

It might be that I don't know how to do this, but I've tried searching for stays where I been before through TP and it doesn't bring them back. If there's another way to find those, then I don't know it :) but it would be great to see Hotel Goldmarie in Berlin as a first result when I search for it, instead of using it as a starting point.

Centralised costs, budget control, easiness to use, time saving.

TravelPerk is very Easy to Use, is has a Fantastic Costumer Service and Prices are fantastic...and it's improving.

If I do have to say something i would say need to ask for train tickets and some hotel that are not on the tool (Yet); and not a big Cons, just something that is being improved.

Overall experience is great, totally recommend Travelperk.

Everyhing es very well thought, simple, intuitive and precise.

Honestly, nothing pop-ups to my mind to answer as like least about this software.