My client wanted to code the Square transactions into different sales accounts and once set up Amaka does this automatically with little coding to be done in Xero.

The simplicity and automation. Once set up correctly there is only a couple steps to reconcile the transactions, the rest is automated. Each transaction is split into stock items and then coded to the correct chart of account without me having to do it manually.

The set up was a tad confusing but the support I received was very helpful.

Originally using Amaka was simple but when there were a few upgrades made which forced us to change the way we mapped the account code integration. We worked it out in the end, but I preferred the way we had overall choice with how to map codes. Maybe this is the difference between the free version as opposed to premium though. I will see!

Free integration from square to myob and choice in how to map fields

Lack of choice with how to customise the fee processing or the account codes that they were mapped against.

Always helpful, trying to sort out problem with great patience.

Support by email, always following up, easy booking for zoom meeting, and support by meeting.

Voice cut out and hard to communicate during meeting

Easy to set up the integration initially and everything worked well for some time. It stopped syncing due to an unmapped tax code and it would not let me access the mappings. After speaking to Hani, I was given clear instructions on how to reauthenticate my account and it allowed me to check the mappings. It has hopefully solved my issues and I now know what to do in future if it happens again.

Hani in Support was quick to respond to my email regarding an issue with Xero integration. She gave me clear instructions on how to reconnect Xero to Square and it solved my problem.

It's a little clunky and can be a bit slow

Very positive and of all the other integrations we have to use as part of our business AMAKA is my favourite

Very responsive and helpful team when it comes to set up and any issues that occasionally arise. Jacquelyn is particularly helpful with IMPOS x Xero integration. We also use Amaka for SQUARE x Xero integration.

occasionally the syncing can go amiss and then I have to reach out to ask the team to fix. However they are quite responsive so it's not been an issue

The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

I can't think of any cons at the moment.

It's good solution for a set and go solution for revel and Amaka integrations

so far nothing much. We haven't fully explored all the possible integrations.

Very helpful and great support

Great support and quick responses and everyone is lovely

A little more user friendly as it’s not always easy to setup

good

assisted with integration process and check all in working order

nothing, they were helpful all the way and very polite

customer service is very responsive, very helpful

A bumpy start because the settings tocapture VAT on the Sage integration were'nt set correctly. Now it works away quietly recording everything correctly

setting up the integration was a little confusing

I have received the best customer support by [SENSITIVE CONTENT]. If I could rate her 10 stars I would. She is knowlegble, polite and always goes beyond her duty of care to solve the issue for you. I think [SENSITIVE CONTENT] is the best asset for Amaka and I always come back to her. [SENSITIVE CONTENT], I cannot thank your support enough every time I had an issue. You always accommodate, patient and make sure the problem is solved 100%. Thank you so much, I love working with you.

Easy to use, Customer support is the best.

UK & US timing difference sometimes means that we do not get the customer support in the short notice. However, having said that [SENSITIVE CONTENT], who is the person I deal with goes out of her way to support, help and book a slot to suit my timings even if slot is not available online. Thank you so much for that [SENSITIVE CONTENT].

The support is above all my expectations. Will always refer clients to Square and Amaka.

I love how awesome the Square support staff are there to help you if you are struggling with integrating or have any questions at all. They are so happy to help. It is a fantastic software to be able to present to clients because Square's support is top notch and it is easy to reconcile/understand the integration. It is a win win when we understand the software.

When individuals who are just getting started get set up with the software before talking to their accountants, we have had some issues with tax rates that clients have created, but are incorrect. Most of these are solved through troubleshooting with Square support, but I wonder if there is any type of wording when clients go and create accounts like, "It is advised you connect with your accountant/bookkeeper before setting up tax rates". I haven't set up a Square account from start to finish for a client so I apologize if this is already presented.

Angel was really helpful in helping me to understand the integration, and patient with explaining the different elements.

This has reduced the manual sales recording and reconciliation process plus the unlimited customer support.

It would be good if there were written, step-by-step explanations. That said, the live customer support is much more helpful.

Amaka's customer service is great! You can always expect to hear back from them within 24 hours, but usually it's a lot sooner than that.

I wish you could see more information on the sync history page, like the amount of the sync. That would greatly help troubleshoot sync issues. Also, the integration seems to be interrupted often. I would like to see this happen less often.

From start to finish the service was brilliant, the integration was seamless.

The ease in which it integrates our accounting and pos systems. The customer service was absolutely brilliant. The fact that we could customise the allocation of sales items and back date them for the previous 12 months (if required)

At this point in time, there is nothing I can fault about the system.

Overall happy to have Amaka support, can't imagine how Square would survive without Amaka (Squrae support / sales team is awful, no customer support or their product development road maps never considers tax obligations & requirement in any other countries other than US)

Amaka has great customer support where the team can actually help us through online meeting

I wish if the email communication can be slightly easier. I found it is always easier to book a session, but never get enough information via email somehow... but Square itself needs some review on surcharge and tax setting (for non-US customer). They process surcharge as Tax and it creates the tax never exists in the real world, and it ruins tax calculation hence the POS becomes not possible to integrate with accounting system (as it counts Tax incorrectly as well as sales).

Excellent service and information. [sensitive content hidden] was incredbible!

It seems really user friendly and will save a huge amount of time.

Nothing at present

Very good

Very useful integration between Xero and Square

Multiple locations can be tricky to set up

Amaka has a great support team that is very knowledgeable on the integration between Square and Xero. For my most recent experience, I worked with [sensitive content hidden] who is great to work with as she is very responsive, helpful, and understands the systems very well. Thanks for everything!

Very great customer service and integration support.

Being in a different time zone from Amaka is probably the only minor limitation, however it is not a major concern.

Amaka have helped this luddite so many times. Incredible customer service. I am very grateful.

The customer service is over and above.

It is complicated, but I am simple. They are always there to help me though.

Customer support has always been very good.

Customer service with [SENSITIVE CONTENT] was fabulous. He took me through the problem I was experience with patience and took the time to show me how to fix the issue.

Set-up - it's easy to make errors initially particularly with tax and when integrating with other products this can be timely to resolve.

Easy to use, UI is user friendly, reply is quick

A bit inconvenient that once I cancelled my premium subscription, I cannot revert back to free subscription automatically, but need to start a new integration, but unable to use original account name in Xero

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing - I truly appreciate knowing that when I email support - I normally get [SENSITIVE CONTENT], I know the issue will soon be resolved with empathy as well as in a timely manner.

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing

Very good experience.

Works seamlessly behind the seams. When problems arose, the support was there.

A little bit tricky to use / understand - not terribly intuitive.

Support has been excellent and pretty much painless.

Once set up - its a set and forget.Accurate transfer of data.

Some integration/mapping into MYOB is limited.