All MidexPRO Reviews
1-25 of 90 Reviews
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Jess
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Midexpro
Excellent overall experience and couldn’t run my dermatology practice efficiently without them. Highly recommend.
PROSThe layout and intuitive use is fantastic. It’s easy to use and the new midexTask feature helps organise patient administration such as checking results. We can take online payments easily. Having used more traditional systems in the past this is fantastic in comparison and they are constantly adding new helpful features and always answer the support telephone!
CONSWe had to have an additional account so myself and my secretary could access at the same time.
Reasons for switching to MidexPRO
DGL was not easily portable between hospitals and had poor customer service as well as being very expensive. Additional charges of thousands of pounds were requested to retain my own patients data when the private hospital that held the contract shut down.
Vendor Response
Thank you Jess or the wonderful comments you gave the software and the team. I am really pleased to read that you find MidexPRO easy to use and favourable to your previous supplier. Should you need any assistance in the future, please do contact Support. Again, thank you for taking the time to leave your wonderful comments, I will pass on your comments to the team. Kind regards Caroline Corrigan Operations Director.
Replied November 2021
Sara
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
One of the best Medical systems!
One of the best systems out there that is extemely easy to use and[SENSITIVE CONTENT] and his team are always on hand to help with everything
PROSI have been using MidexPro for a very long time and find it one of the easiest systems to use. From accounting to scanning in patient records it is excellent
CONSThere is nothing! I havent yet come accross anything
Reason for choosing MidexPRO
We have always used Midex for many years but as it is a cloud based system I am able to log on anywhere is very handy when my boss needs patient information. The guys at Midex are always available to help. It was a no brainer to continue using them.
Vendor Response
Thank you, Sara, What a wonderful review. Thank you so much for taking the time to leave your comments I will pass on the comments to the rest of the team, especially Support who will be thrilled to have received such a positive review. Once again, thank you for taking the time to expand on why MidexPRO is the best Practice Management Software provider for you. Kind regards Caroline Corrigan Operations Director.
Replied October 2022
Linda
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Helpful approach to issues, much more computer literate than me, but did not make me feel foolish
Easy to use and there are many options
CONSI feel sometimes a short cut could be available.
Vendor Response
Hello Linda and thank you for taking the time to leave a review of MidexPRO. I am pleased that you found the system has many options to help you and that Support were very helpful. I am going to ask one of the team to call you regarding the short cut you mentioned to see if they can help you. We do have some, but not for all tasks due to the amount of Specialities that use MidexPRO who use us in a different way to others. That said, if there is something you have noted for change, we might be able to see if that would benefit the system as a whole as part of our Change Process. Thank you once again for taking the time to comment and we hope we can help you find a solution to a short cut. Kind regards Caroline Corrigan Director
Replied December 2023
Laura
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ease of use
The team are all so helpful and bend over backwards to help fix any problem you have. I am very comfortable using this system and am constantly finding new features that make my work day easier. Thanks Team.
PROSThe software streamlines administrative tasks for professionals, enhancing efficiency. It excels in appointment booking, billing and patient records. It is very easy to navigate. It cuts invoicing time down, you are able to submit invoices from just 1 platform rather that 5+. I have recently moved from paper diaries to midex diary which again has made life easier. It is a great system and I wouldn't chose to go over to anyone else as I feel majority of needs are met and if they are not met then the team are open to any suggestions to add to midex to improve it.
CONSThe only issue I have is with spell check in the emailing section but have found that you can check spellings but it is not an automatic feature, you need to click a button to check your spelling and from memory it is an American dictionary. This is a very minor issue though.
Vendor Response
Dear Laura, thank you very much for your taking the time to review MidexPRO and for such positive feedback. I'm delighted to hear that you find the functionality of the system so useful and that it's supported you in your role. I'd also like to thank you for your kind words regarding the Team. We are here to help, if there's anything we can do for you please don't hesitate to contact the Support Desk. Many Thanks. Lisa Darby, Operations Manager
Replied January 2024
Karina
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Midex Pro review
Great experience. Amazing service from the representatives.
PROSThe software is very easy to use and the team are always avaliable for any queries and any issues are always sorted in a timely manner.
CONSIt would be great if they developed the software to have incoming emails to allow us to switch our entire practice over.
Reason for choosing MidexPRO
The ease of integration for all medical practices within 1 software package.
Vendor Response
Many thanks for the wonderful review. I will feed back your comments to the team and will speak to the Software team about your request relating to emails. I suspect one of the team, Adam, will contact you later this week (Week starting the 19/04/21) to discuss further. Thank you for taking the time to review MidexPRO and your feedback: This all helps to build the best Practice Software for our clients and potential clients. Kind regards Caroline Corrigan Operation Director MidexPRO
Replied April 2021
Will
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
MidexPRO for excellent management of medical and clinical practices.
We had to find a new practice management system in a very short space of time. We looked at other options, one of which said it would take 8 weeks to set up... in this day and age, 8 weeks? Madness.So we called MidexPRO and explained our problem, that we had less than one week to get set up with a new practice management solution and these guys delivered. Nothing was ever a problem and honestly, it was a breeze to get set up and off and running. Many software programs have unnecessary features that no one uses, leading to high expenses and poor customer service. However, this was not the case once we started using MidexPRO.We are very happy with this software and highly recommend it to anyone seeking other solutions. They are a good team and will certainly get you up to speed in no time.
PROSOutside of all the features needed by medical admin staff and consultants, MidexPRO delivers all of this and more. But what makes MidexPRO an excellent choice is the team behind the software. Our onboarding experience was excellent - the team are slick, professional, super responsive and all-around good guys. If any issues arise, it's an email or phone call away to get a quick response and solution. Training for new team members is thorough, in-depth and easy. Both our admin team and consultants are very impressed with this software and I cannot champion the team at MidexPRO enough.
CONSWe have no complaints or problems with the system. All our ideas are already planned for the future. The system is very strong and easy to use, and we haven't encountered any issues or drawbacks so far.
Vendor Response
Thank you so much Will for taking the time to leave a review. I am really pleased to read your comments and I will share them with our team. The Support team especially will be thrilled to hear how their help has given you a great experience thus far. Please do remember that we are on hand to support you and your team with training now and in the future with new tools and improvements and encourage you to let us know if at any time, we can help improve your experience of MidexPRO. Kind regards Caroline Corrigan Operations Director.
Replied September 2023
Grace
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy, manageable and overall great
have used midex for 3 years now with my consultant and i wouldn't want to use anything else
PROSIts ease of use - being able to manage everything in once place and I am constantly learning new features and having already used it for 3 years learning even more things is great !
CONSNit picky bits but not detrimental - it doesn't recognize "/" forward slashes when labelling documents -
Vendor Response
Thank you Grace for taking the time to leave a review of MidexPRO. I am really pleased to see that you find the system very easy to use and that the new features we offer, give you all you need to support your work. With regards the forward slash, this is often a problem with saving PDFs from Word rather than a specific MidexPRO rule. Unfortunately, we are unable to change this as Word is a product of Microsoft and nothing we can control. I will speak to one of the Support Team to give you a call and explain further or offer an alternative solution just in case I have missed anything. Thank you once again for a lovely review and I hope we continue to deliver a great product to you. Kind regards Caroline Corrigan Director.
Replied November 2023
Maria
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Happy Customer
Very good, I have no complaints whatsoever.
PROSPackage is easy to use and reliable. With fantastic support from the MidexPro team, who are always on hand to help, very courteous and patient, makes working day less stressful. The MidexPro package has everything in one and contributes to an efficient work output.
CONSI have had time issues adding a card payment facility to our package. This issue has arisen from the supplier MidexPro use, it is not a MidexPro issue.
Vendor Response
Hi Maria, thank you very much for taking the time to send a review. I'm delighted to hear that you find MidexPRO easy and reliable to use. I'm also thrilled to hear that you find the MidexPRO team a fantastic support, I'll be sure to pass your comments on. With regards to the issue of adding a card payment, I've spoken with the team and believe that this has now been resolved. Please do let us know if you experience any further issues. Many Thanks Lisa Darby, Operations Manager
Replied February 2024
Sue
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent Medical Record Management
It is very user friendly and straight forward to navigate. Customer Service is excellent. There is always someone at the end of the phone/email even with the smallest query.
CONSSlow to load sometimes but I think that is to do with my internet supply!
Vendor Response
Thank you Sue for taking the time to leave us a review! I am extremely happy to read that our customers service is excellent and will pass on your comments to the team. Equally, that you find the system easy to navigate. This is something we have worked hard to achieve and involve you, our Users in any change process. I'm very pleased this seems to be working. I will ask one of the Support Team to call and do a few checks on your PC to see if there is anything obvious causing slow loading. Sometimes, it can be some very simple to adjust and we can help identify this for you. Thank you once again for your review and great comments about our business. Kind regards Caroline Corrigan Director
Replied November 2023
Marta
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
User friendly with the best customer support team ever!
Easy to use and get used to if you are switching from another system, cloud based so you can access from anywhere in the world, best customer support team, they answer immediately and listen to your needs and are grateful for your feedback then apply changes asap, overall score 9/10
CONSnot enough automatizations and a patient journey is not visible at a glance ie where the patient is on their journey with us at this particular moment, could be ie a dot on a linear map ie booked in or paid or surgery completed
Vendor Response
Hi Marta, thank you for your recent review. I'm delighted to hear your feedback and will ensure your comments are shared with the Team. With regards to your comments regarding automatization and patient journey these will be collated and passed to our Technical Team for future reference. Many Thanks Lisa
Replied January 2024
Lucy
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent software for medical practice with very efficient support team!
Easy to use!.. MidexPro provides me with everything I need to carry out my work as quickly and efficiently as possible and offer a reliable and friendly support service to help with any queries.
PROSMidexPro is the most user-friendly software I use. It is clear and easy to navigate. I'm impressed by the way the software is being regularly updated and user comments are acted on to keep it up-to -date and easy to use. It's good to see other services being offered in partnership with MidexPro, to provide easier invoicing/patient payments etc. and that they are continually looking for ways to improve their service to make our work easier! The level of service provided by the support team is consistantly excellent. Any queries are replied to very quickly and efficiently. The consultants I work with also find the software easy to use and reliable. I would definitely recommend MidexPro.
CONSThe software occasionally runs a bit slow, but this has definitely improved over the last year.
Vendor Response
Thank you Lucy for this wonderful review. I really appreciate your comments especially regarding the ease of use and the Support team. I am glad to see you have found the speed of MidexPRO has improved: we have improved the server capacity massively over the last 18months and have found the improvement really have helped. Thank you once again for your positive comments and the time taken to fill out this independent review of MidexPRO. Kind regards Caroline Corrigan Operations Director.
Replied July 2021
Gaye
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed October 2021
Easy to Use with Great Support
Really user friendly, very rarely 'goes down' and you always are well supported with the team at Midex.
PROSThe team at Midex are always happy to listen to any suggestions, at this point we would like it to have a facility to fully integrate with a new writing device. The system is very easy to use, having tested a different medical system for a sister practice Midex was the most user friendly by far.
CONSThere are no features that are difficult, if you are unsure the team are always available to help. We would like to be able to use a writing pad for patient notes that connects directly with the patient's file within Midex and we're hoping that this is something that will be available.
Vendor Response
Thank you so much for leaving your review of MidexPRO. I will pass on your comments to the rest of the team who will be really happy to hear your feedback. I have asked Dan in Support to call you regarding the ability to use a writing pad for patient notes. This can be done but best he explain to you directly. We always welcome feedback or suggestions on features that might help you or your Practice to work more efficiently and should you have any other requests for improvements, please do contact Support who will talk through ideas and give you an idea of if it can be done. Thanks again for taking the time to leave your review. We really do appreciate it. Caroline Corrigan Operations Director
Replied October 2021
Jason
Hospital & Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Moving from a system I used for 20-years
Having used another system for 20-years that was failing me miserable I was apprehensive about moving. The team at MidexPRO were able to get me up and running very quickly and even when there were issues with the data supplied by my previous software company they were able to resolve them very quickly. The system is excellent and does almost everything I need from practice management software. So many useful things that make life easier, such as postcode lookup, print queueing (sounds minor, but really useful), secure emailing etc - really happy with the new system.
PROSI love the fact I can access my records from any internet connected system I use through a simple browser without complicated and unecessary authentication. The system is secure, fast and responsive. The support team are excellent and were able to help with my multiple queries after moving from a system I have used for 20-years
CONSI would like to able to customise the interfdace myself as there are obviously bits that are not relevant to my practice. This is aminor thing and the ability to add and remove fields on the interface would be the icing on the cake
Reasons for switching to MidexPRO
April 2023
Vendor Response
Many thanks Jason for leaving such a wonderful review of MidexPRO. I am really pleased that you found the move to MidexPRO easy and that you were able to work without much delay. I will pass on your comments to the team who will be really please to hear how well you are being supported. I am going to ask Adam, my Infrastructure Manager to give you a call in the next day or so to discuss what customisation you need. Sometimes, there are boxes that can be hidden but he will be the best person to discuss your requirements and feedback. Many thanks again for taking the time to do this review and we hope to continue to deliver a great platform and service for you. Kind regards Caroline Corrigan Operations Director
Replied May 2023
Helen
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
From a retiring administrator of a small association of surgeons in private medical practice
We have had years of dependable, expanding and modernising, secure and obliging service from Midex-Pro and look forward to many more.
PROSThe system is clear and easy to use. All the details about a specific patient can be access for one page and the information is clearly displayed. Reports of practice usage such as income or out standing invoices are easily accessed, clearly presented and useful for tax returns
CONSI am so used to the software that I do not really have any issues with it at all.
Reason for choosing MidexPRO
We bought Midex-Pro in about 2007. At the time it seemed to meet all our requirements and over the years it has expanded and kept up to date with the increasing need and uses in the modern world to the extent that we have not looked else where.
Vendor Response
Thank you Helen for leaving a great review of our system. It is great comfort to read the ease in which you find the navigation and that the features we have, are easy to use. I will pass these comments on to the team, who, like me, would thank you for taking the time to leave us an honest opinion of the MidexPRO. Thank you again and enjoy your retirement. Kind regards Caroline Corrigan Operations Director.
Replied July 2021
Christine
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
A robust and scalable Practice Management system
Midex is a very robust platform, that has the benefit of years' worth of feedback and improvements. We use it to manage the diaries and patient records of 27+ clinics, and it is an invaluable and integral part of our working practice. The Support team are second to none.
CONSThere are a number of smaller features we feel could be added or modified to improve usability, but the Midex team are always open to suggestions and - where possible - incorporating these into their development roadmap.
Vendor Response
Good morning Christine, Thank you so much for your comments and taking the time to leave them. I will pass them on to the team, especially Support. I will also ask Nathan, Support Manager to get in touch to hear your thoughts on improvements. We are currently in the process of reviewing improving usability and this will be very helpful to hear. We also have a Focus Group which is made up of MidexPRO clients who also offer their thoughts on this subject. You may like to join and share your thoughts too. Nathan can expand more on his follow up call. Once again, thank you for leaving your honest comments. Kind regards Caroline Corrigan Operations Director
Replied March 2022
Debra
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Big Fan of Midexpro
I have been using Midexpro for many many years, way before it went online and I have always found it a user-friendly system. Now it is online it has changed my working experience hugely (being able to work from anywhere)
PROSEbilling, prescriptions, card payment facility, diary in fact there isn't anything I don't like, Midexpro is the most user-friendly Medical software I have used. The support team are fantastic always there to help, always professional and always friendly, nothing is too much trouble.
CONSdon't think there is anything I don't like, except maybe having to have separate emailing systems
Vendor Response
Thank you Debra for a wonderful review. I will pass on your comments to the rest of the team who I know, will be really chuffed. With regards the separate emails systems, I think you are referring to integration of Outlook. We have looked at this before an it doesn't look like this will work. We try not to say never, but for now the two systems wont speak to each other. Thank you once again, for the wonderful comments and for taking the time to give us a review. Kind regards Caroline Operations Director.
Replied May 2021
Georgia
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Intuitive system and fantastic support team
The billing function of MidexPro is very straightforward, intuitive and easy to use. The support team are also excellent and ensure they respond to any queries quickly and efficiently.
CONSMidexPro provides us with everything we need to effectively run our medical billing company. There are certain features which would be desirable which we currently don't have access to, however, MidexPro have been very forthcoming with listening to our requests and are continuing to make considered improvements to the system.
Vendor Response
Thank you Georgia for your review. I am really pleased to read your lovely comments regarding the functionality and Support team. I will pass on your comments to the team. Regarding features that would be desirable, I will ask Adam to call you this week and talk through your thoughts on what would aid you and your teams daily activity. We really do appreciate your feedback and taking the time to do this review for us. Kind regards Caroline Corrigan Operations Director.
Replied July 2021
annette
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Parkside Private Secretarial Services and Midex
We did not have a generic private medical system, after trailing a few we went with Midex, the platform is really simple to use and the support is great.
CONSWe have restrictions with our location so at time we cannot utilise all of the services offered
Vendor Response
Thank you Annette for taking the time to leave us a review. We have taken a lot of advice from current Users to help ensure a less complicated experience of using the system so to read that you feel its simple to use, is great feedback. The system is ever expanding with new partnerships and tools that can help Clinicians and those connected, to enhance your experience further. Do keep checking the Information Sheets for new updates or the information on the System itself, when we introduce new tools. When you are in a position to use them, the team will be happy to help and show you how best to use them. Kind regards and thank you again Caroline Corrigan Operations Director
Replied June 2023
Charlotte
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fantastic software, I would not run my business without it!
Ease of use, everything I need in once place
CONSIt would be useful to be able to view the entire list of patients in each practice
Vendor Response
Thank you Charlotte for taking the time to leave a lovely review! I will pass on your comments to the team and ask one of the Support team to call you regarding the patients list of each practice. We have a number of reports which you can use and if that doesn't give you what you need, a new tool, calls MXREPORT will. This is in its testing phase right now and will add the ability for clients to arrange bespoke reporting to give you the report you need. If you need any changes to help your business, Support will listen to your ask and start the Request process. If there is a genuine reason for change, the Senior management team will aim to fit amends or improvements to the system into the plans for Software changes. Thank you once again for taking the time to leave a review. Kind regards Caroline Corrigan Operations Director.
Replied March 2023
Hawk
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
More than a financial software
MidexPro started life AFAIK as an accounting software. It has evolved into a patient information system as well and has enough flexibility to be adapted for uses around clinical notes. The support behind the software is very good and responsive: replies and responses within an hour has been my experience. And the support team also tackle feature requests enthusiastically.
CONSBeing Microsoft Word -centred. I long for a version which is iOS and touchpad friendly.
Vendor Response
Thank you so much for leaving a review of MidexPRO. I am really pleased to read your comments and see that you find the software easy and adaptable to use. I will ask Adam to call you later this week regarding the Microsoft products and hope to help you. Thank you once again for taking the time to leave your comments, we really do appreciate all feedback. Kind regards Caroline, Operations Director.
Replied June 2021
Claire
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
5 star Customer Service
My overall experience with MidexPRO has been exceptional.
PROSA nice straightforward software and there is always someone at the end of the phone happy to help.
CONSI do not currently have any things which I do not like about MidexPRO.
Vendor Response
Thank you so much Claire for taking the time to leave us a Review. I will pass on your wonderful comments to the rest of the team who I know will be really happy to have been helpful, especially the Support team. We always aim to listen and support any requirements you have with the Software and any training needs. We will continue this level of service for you in the years to come. Kind regards Caroline Corrigan Operational Director
Replied April 2023
Hilary
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Midexpro is amazing
Compared to the hospital's system that we have to access remotely, Midexpro is far more user friendly and set out more sensibly. It is not labour-intensive compared to the numerous screens you have to go through on the hospital's own system.
PROSMidexpro is incredibly easy to use and I have recently my 16 year old apprentice to use it who was picked it up within minutes.
CONSI don't think there is one single thing I can think of that I would want to change regarding this software.
Vendor Response
Thank you Hilary for you wonderful review. I will pass on your comments to the team who will be really happy how well you find the system. We always welcome feedback and if at any time you have any feature requests or other suggestions, please do send into Support. Thank you again for taking the time to leave a review. Kind regards Caroline
Replied June 2021
Rosie
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
MidexPro is a no-brainer!
MidexPro has revolutionised the running's of my business and I am so grateful to use it everyday.
PROSIt is user friendly, with a fantastic customer support service who are reactive and personable people. Invoicing, document production, appointment scheduling and recalls are all fantastic and easy to use features.
CONSThere is nothing specific that I would say I like least
Vendor Response
Thank you Rosie for taking the time to leave us a great review of MidexPRO. Our aim has always been to be approachable and listen to you, our clients when it comes to improvements to the software. I will pass on your comments to the team who I know, will be thrilled to hear! Thank you once again Kind regards Caroline Corrigan Operations Director
Replied May 2022
Tracy
Mental Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
MidexPro Review
Easy to use. MidexPRO team always on hand when you have a query. The staff are so patient and are always so willing to help. It is nice to know you have back-up if you ever have a problem.
PROSEasy to use. No need for paper records. Everything is in the one file.
CONSThere is nothing really I do not like about the software.
Vendor Response
Thank you Tracy for taking the time to leave a wonderful review. I will feedback your comments to the team who will be happy to hear how easy you find the software. We hope to continue to enhance the software's functionality and continue to give the best customer service possible. Kind regards Caroline Corrigan Operations Director
Replied July 2022
Sally
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
review of Midexpro
very positive including excellent support staff
PROSIt is easy to use, easy to access and navigate. It is a secure data environment
CONSMany of the features I do not use and it can be a little clunky at times.
Reason for choosing MidexPRO
it was recommended
Vendor Response
Hi Sally, thank you so much for leaving a review of MidexPRO. I will pass on your comments to the team who will be pleased to hear your comments. I will ask one of the team to call you regarding 'clunkiness' of the system. I wonder if there are some settings on your PC that might need adjusting? Leave this with me and I'll ask Support to give you a call. Thank you once again for taking the time to leave us a Review. Kind regards Caroline Corrigan Operations Director.
Replied September 2023