All Zoho Bookings Reviews
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Mehandi
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Zoho Bookings Review
Business problems which I've solved with Zoho Bookings are as such:- 1) Online Booking Management System ( sharing links for different events with our leads and Customers without goint to our calendars and manually typing in all the details, a true time savior for us). 2) Sending timely remiders for the upcoming bookings to the attendees was really a challengin task which had been solved with the help of Zoho Bookings. 3) No Conflict in any event ( third party integration with our Google Calendar was easy). The main benefits which I have realized;- 1) No Manual work for creating events in calendar and converting times while working with International clients. 2) Automated followup, 3) Strong and automated reminder system. 3) N
PROSImpactful features of Zoho Bookings are as such:- 1) Booking Management 2) Calendar Management 3) Calendar Sync 4) Timely reminders about the bookings to the attendee as well as the Invitee 5) No Conflict in any event 6) Integration with third party calendars and tools through Zoho Flow, Zapier etc. 7) Inexpensive 8) Easy to embed in websited, Funnels, email etc. Zoho booking is easy to use, at first when I started my work on it, it seemed little diffcult but just in few hours it was like very easy to me. Integration with my existing business was not easy , as at that time when it was launched we faced some issues while integrating it with the current business but we have figured it out and it worked well for us.
CONSFeatures which I want to be in Zoho Bookings which is missing - Routing Forms ( as seen in Calendly) Routing leads or attendess to the right team based on the answers and qualify them even before the actual meeting. It was overall not that difficult to use Zoho Bookings but it can be made more easy by little tweaks as their compeition "Calendly". Intergration with the existig business was quite challenging but we have fuigured out our way to solve that.
Reason for choosing Zoho Bookings
Acuity Scheduling is one of the popular scheduling apps so we thought about that.
Reasons for switching to Zoho Bookings
Because we have been on Zoho One plan and the team wanted to make use of each app of Zoho only.
Reba
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho is my right hand man
I really like ZOHO. It is like it was set up with me and my business in mind. I have not had a bad experiance at all. 100 percent for sure.
PROSI really like the ease of use. I enjoy the lay out of the application. My associates really enjoy the booking program as well.
CONSJust managing the set up. BUT once set up, it was and is great.
Reason for choosing Zoho Bookings
I liked the lay out of the program. I wanted it to be professional but have ease of use.
Reasons for switching to Zoho Bookings
I just did not like the layout on my end. I wanted a more profesional look and feel.
Elzie
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
I love Zoho but bookings needs work
6 out of 10. It lacks a few critical features.
PROSIt's a Zoho app and that makes it convenient for me.
CONSThe bookings don't always automatically place the zoho meeting link in the meeting invite causing confusion and extra work to manually add it. It would also be great if I could accept or decline meetings booked by users before the meeting goes onto my calendar.
Howard
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Excellent product
Excellent overall and in every particular.
PROSEasy to set up and use. Support is quick, personal and efficient. One of the best I've seen.
CONSI have yet to encounter a problem in over 2 years of use.
Reasons for switching to Zoho Bookings
I needed more flexibility and integration.
Scott
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
Getting there
You can't use it without being at least computer savvy, so this isn't good. Google, as bad as they are today, tamed the computersphere with a blank box in the middle of a white page. Easy to use is what people want.
PROSIt works and is stable. It integrates very well across the Zoho platform.
CONSIt just hasn't matured yet to be "user friendly". There is too much focus on having all the bells and whistles vs., more important, easy to use basics. Zoho, for me, has a reputation of hurrying product out the door before it is ready to be in the public. This is a very bad practice and lacks maturity in leadership, lack of producing what the customer wants vs. what the management wants. There is a disconnection is what I'm trying to point out, a disconnection between management and the end user.
Barry
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho Books - Baac Office
It works so well I don't need to hardly lift a finger to have client and prospect meetings show up on my calendar, including an easy web meeting link to join
CONSNone that I can think of, but once in a while the sync between Google Calendar and Zoho Bookings no longer works, so we just need to resync.
Reason for choosing Zoho Bookings
It was the best product for us, and it's included in Zoho One, which has been paradigm shifting for our business, we don't know how we could run so well, without Zoho One!
Faizan
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2024
great tool for round robin bokings
The best part about zoho bookings is that we are able to schedule meetings with creating any clashing events in the team
CONSSometime when an event is created the calander of the person does not gets blocked sometimes it creates a bit of a problem
Adette
Photography, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Zoho Bookings
Quite happy with zoho bookings, needs a bit more work, but overall great app
PROSLove the capability of having my clients to book by themselves, and keeps my calendar up to date and appointments on schedule
CONSonline payment options for bookings are limited for South Africa! The fact that the exchange rate is crazy for us to afford.
Reason for choosing Zoho Bookings
It was quite easy to setup and use, tried it an loved it
Ryan
Information Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Decent product
I like the cost and the feature set. Seems that the product is just as good as Calendly, but a little cumbersome to set up.
CONSI would like all staff and managers who are involved in a service have the ability to adjust their OWN hours without me having to make them an admin. Seems like an easy fix. Also, would be good if there was less cost for licenses for those who are staff/managers vs admins.
Melissa
Market Research, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
So far so good with Zoho Bookings
It's fine. So far, so good. We use it to schedule appointments for a live show, and it has worked well.
PROSIt's easy to use. We use it to schedule appointments for a live show, and it has worked well.
CONSWhen you cancel any appointment, it still shows on the calendar.
Jo
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2023
If you use Zoho CRM or Zoho One it's a no brainer
On the whole it works very well. There are things they could do to make it easier for the end user, but you can come up with workarounds.
PROSEasy to integrate with all the other Zoho apps, especially online meetings and CRM.Great for teams as you can set different times for different consultants etc.
CONSCan't set an order the different appointment types appear.The website widget could be better, but a minor detail.Doesn't bring attention to the end user which consultant the appointment is being made with. This can lead to an appointment being made with the wrong person.
Reasons for switching to Zoho Bookings
This was far better value as we were using Zoho One.
Julianna
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A cost-effective alternative to the "big guys"
It came with my Zoho One subscription, which in itself was a cheaper alternative to the usual booking tools other coaches use. It was easy to setup and has tons of customization options, from availability to reminder/confirmation emails and the look and feel of the booking form.
CONSThe iOS app doesn't do everything you can do on the website, but meets most of the basic needs to manage bookings.
Reason for choosing Zoho Bookings
Much cheaper subscription with the same features and unlimited calendar booking types.
Jennifer
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2024
Our bookings experience
The ease of creating different types of appointments with different scheduling settings.
CONSThere are 2 improvements I wish could be made: 1. We cannot see the history of emails that are sent to people who schedule. We can view the template but it would be great if we could see emails and their received status as we do in CRM. 2. Most of our meetings are through web conferences (GOTO meetings) I have created an in-person location to ensure the dial in data is sent as part of the calendar appointment but then when added to the scheduler's calendar, the goto meeting access link cannot be clicked on. I would like to see an option for virtual or web meetings that can be added to the calendar.
Reasons for switching to Zoho Bookings
made sense since bookings was included with the ZohoOne subscription to not have another outside service.
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2023
Very easy to use with fantastic functionality and white labelling!
Brilliant! It really helps us to organise new recruit interviews but it offers options for consultants to charge for appointments while booking so has a lot of more functionality for other types of businesses too.
PROSSo easy to set up, set staff availability, customise booking process, invite attendees then manage appointments and get reminders! It is a very smooth process and our interviewees comment how professional our interview booking process is!
CONSNothing. This software is simple, effective and reliable.
Reasons for switching to Zoho Bookings
Works within our Zoho One suite platform
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Good software for scheduling appointments
We enjoy Zoho Bookings especially since it's part of Zoho One. I think it stacks up well against other solutions, but it still has some room for improvement.
PROSZoho Bookings is a handy tool to make bookings easily. Just send people a link and they can book a meeting, get a confirmation email, make changes to their bookings and more.
CONSWe are using Google Calendar and the integration is suboptimal. When I have an appointment in Google Calendar, Zoho Bookings doesn't recognize that. It only blocks times that were booked in Zoho Bookings.
Reason for choosing Zoho Bookings
Because it's part of Zoho One
Mahara
E-Learning, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Zoho Bookings helps all kind of corporate appointments.
Zoho Bookings help our to plan and execute our day with many number of appointments in different vertical.
PROSScheduling an appointment by online using zoho bookings is simple process.Confirmation and reminder can be received from notification itself.Calendar sync is one of the great option that can be used for proper planning.Repeated meeting or follow-up meeting can be easily continued from where the left.
CONSIf you choose Zoho bookings for online meeting till will be best with their Zoho meeting. Other video call application will also support not as perfect like Zoho Meeting
Nalika
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2022
Online booking made easy
We are now able to better meet with our clients as they are sent reminders of our scheduled time with them. The software works very well and is easy to use.
PROSThis made scheduling our clients online very easy to do. I love that we are able to set up where a reminder is sent out to our clients via text and/or email.
CONSThe customer support can be better, sometimes it does take a while to get a representative on the line
Reasons for switching to Zoho Bookings
It was easier to use and integrated better with our CRM
David
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed September 2022
Wer billig kauft kauft öfter
Es ist sehr viel Luft nach oben, man hat ersucht einen Calendly nachzubauen, aber das gefühlt auf halbem Weg an den Nutzer freigegeben.
PROSEs ist im Paket bei Zoho One sehr günstig integriert und in Verbindung mit dem Zoho CRM schnell verbunden
CONSUsabilitiy ist mangelhaft, Individualisierung ist sehr umständlich, wie auch die ganzen Mails anzupassen ist extrem anstrengend, da Zoho seine Werbung an jeder noch so kleinen Ecke präsentieren möchte. Dazu kommt bei Integration in eine Seite eine wesentlich längere Ladezeit als man es von Calendly gwohnt ist
Reasons for switching to Zoho Bookings
Preis und weil es bei Zoho One eh dabei war. Nutze es nicht mehr und bin wieder bei Calendly!
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
A decent software for managing bookings
Its ease of use for basic setup and bookings and its support for taking online payments
CONSThat there are various limitations for booking for multiple categories/items/resources.The setup dashboard can be made a more user friendly
Reason for choosing Zoho Bookings
Its features like branding and online support with Indian payment gateways
Reasons for switching to Zoho Bookings
Razorpay integration
Yosef
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2022
A Great Tool
What's great is the ease of use. Everything is fairly clear and simple. It does the job with little to no issues.
CONSIt would be nice if it was more customizable visually. It should not be a hard code to add. Color options and sizing and layout possibly.
Teri
Human Resources, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Love this bookings app
Highly positive easy to use bookings app.
PROSIt's easy to set up , edit and use. When I have a question, there are helpful support people to call.
CONSNot much on the con side. It glitches rarely and the support is good.
Gudmundur
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Super simple, no restrictions, and it WORKS
Just plain great! Yet another puzzle that connects directly with the rest of them.
PROSIt works! Easy to connect the different modules. Love the ability to personalize the URL
CONSNot a thing comes to mind. As with everything Zoho, you need to connect to the modules you are using it with, such as calendars, but that's a Pro in my book
Reasons for switching to Zoho Bookings
Simpler and connects to the rest of the CRM based suite
Liya
Verified reviewer
Management Consulting, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
An effective appointment scheduling software
Zoho Bookings can make scheduling meetings with customers a straightforward process. The platform offers customization of your reservation page as well as an option to accept payments from customers via third-party payment gateways.
PROSZoho Bookings is an excellent online booking platform for businesses of all sizes. I have been using Zoho Bookings for my small business for several months, and it has been incredibly helpful in streamlining our appointment scheduling and customer booking process. It is extremely user-friendly, with an excellent intuitive interface and comprehensive features. It has helped us to easily manage our appointments online, set up automatic notifications for customers, and customize our booking forms.
CONSSupport is sometimes slow to respond and the user interface may be improved.
Ashok Kumar
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Easy Booking with Zoho Bookings
Excellent experience with Zoho Booking
PROSEasy & User friendly booking the schedule & appointments with the help of Zoho Booking. Frequent remainder & notification about the appointment. Easy Integration with Zoho apps & other third party application. Centralized calendar helps in assigning task to the employee depend on their availability.
CONSI didn't face any lag or flaw as of now, everything works good
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Quick, flexible, easy
We use it for scheduling appointments. It makes it easy, for busy executives, to find the best time for everyone to meet. It was a nightmare trying to find time before. We spent so much time trying to coordinate available time slots, sending out reminders, trying to find workarounds, etc. Love the communication features - directory, events, knowledge base, chat, and text messages.
CONSSeems to be ideal for organizations with 25+ plus employees. With a small organization (1-10 employees) it is a bit much.
Reason for choosing Zoho Bookings
No learning curve. Easy to set up.