All Otter Reviews

1-14 of 14 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Mariah

Graphic Design, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A great option for quick video transcription

Brian

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2022

Just An Otter Speech-to-Text Tool

It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either.

PROS

It was easy enough to operate and accurate enough for your work to flow fairly smoothly. And it never needed a readjustment once your voice levels were set. Altogether a serviceable tool.

CONS

For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page.

Reason for choosing Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech.

Reasons for switching to Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech.

User Profile

Alexander

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

It's good...

It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver.

PROS

It connects with your calendar (but only one) so you can just click your meeting and hit record. That's fantastic. It keeps all metadata present (who, what) so you can come back to it.

CONS

The bot kept joining meetings without me and it wasn't obvious how to stop this. Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call. Then sends aggy emails about how nobody was in the meeting. Somewhat amusing, sometimes embarrassing when on client.

Anonymous

2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed April 2022

Otter review

PROS

Ease of use, very functional for meeting minutes

CONS

Doesn’t always pick up the conversation clearly

Courtney

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Speak Your Piece and Let Otter Do the Heavy Lifting

Overall, Otter has been one of my favorite tools in my daily routine. The ease of use and ability to seamlessly go from my desktop, to phone and back without missing a beat is testament to the app. The speech recognition is amazing and transcription is the most accurate I've used.

PROS

It's ease of use and flexibility. I use it for everything. After being a writer for more than 30yrs, I had a stroke that left me struggling for a bit to write for long periods of time like I used to. When I found Otter a few years ago, it immediately allowed me to speak exactly what I wanted to say, and having it transcribed and ready to edit and share was incredible. I tell everyone I know about Otter.

CONS

Can't do a good search for older files, or much with video, on the lower tier plans.

Reason for choosing Otter

Better speech recognition and Transcription

Luis

Financial Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2024

Otter: Easy to Use Middlemarket English Transcription

Otter is easy to use and would make a great edition to your corporate toolbelt. However, it's per user price and issues with certain speakers, mean that this might be your backup choice insofar as transcription.

PROS

Otter is easy to use and can even record directly from your microphone (thus getting around the rigamarole of inviting the AI assistant into specific meetings/dealing with outages.

CONS

Otter can only really transcribe English, and even then fast speakers, individuals with heavy accents, or irregular speech patterns (repeated use of 'uh' , 'ah' and other fillers, raising and lowering one's voice multiple times in a sentence, etc) seems to baffle it.

Reason for choosing Otter

We started by using Otter and Fireflies, but many of my teammates have since used Fathom and Airgram as their primary, relegating Otter to benchwarmer status.

Julio

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed January 2024

Help for Video Calls without taking notes

Overall the experiences a great experience, I find that the software does what it has to do, which is transcribe the meetings know who is talking give summaries of the meetings in my opinion is the best feature I find that the free version which gives you about eight meetings month is low enough so that if you needed more you buy the plan.

PROS

I normally have about 10 to 15 meetings a week and before using order I actually had a notebook for each call, forgot most of the data that I had to write within the meeting but at the end I used Otter, and completely relied on the transcription software

CONS

I find that sometimes it does not transcribe words perfectly well, and when you go back, it's hard to actually know what the person was talking about. It has improved, though.

User Profile

Zaiba

Verified reviewer

Internet, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

One of the Best Transcription Softwares

One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book.

PROS

1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings.

CONS

1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one.

Caroline

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Makes capturing meetings a breeze

Really impressed. Would never go back to regular note-taking.

PROS

Note-taking and detail is critical in my line of work, and Otter helps me and my team accurately collect and capture information. It's made life so much easier.

CONS

Sometimes it's inaccurate – but that is easily resolved by playing back the recording and the timestamps feature solves any mistakes quickly.

User Profile

Henning

Verified reviewer

Staffing and Recruiting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2023

Accurate Transcription of Selected Calls of 60+ Minutes

Accurate transcriptions are key for us.

PROS

The transcript is very accurate, rarely any need for a manual correction.

CONS

Offers way more features than we actually need and use.

Anonymous

1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2023

Otter.ai – the time saver

Brilliant. The ease of transcribing my voice notes into text is outstanding.

PROS

using the mobile app I can transcribe notes on the go. I do this often when I'm on the mountain walking the dogs. :-)

CONS

The transcribed text sometimes gets bunched together. This is by no means a serious issue as it takes little time to reformat the text.

User Profile

Christopher

Verified reviewer

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Great note taking.

PROS

The product is great, it takes notes whether I am on the call or not and summarizes them by topic. I often use the transcriptions to reference notes from a meeting or those that I missed.

CONS

Limited time recording - I believe only 30-45 minutes. Maybe since we're on the trial version.

Zack

Financial Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed March 2024

Quick and easy transcription

PROS

Otter's transcripts were fast, accurate, and easy to export to other systems.

CONS

It was too expensive to upgrade compared to other similar offerings.

User Profile

Beatrice

Verified reviewer

Management Consulting, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2024

There are better transcribers out there

For a free version, there are far better call transcribers, even paid versions. If you have to worry if there will be missing parts and frequently incorrectly transcribed words, it makes the use of it void.

PROS

It was easy to link up to Zoom and read through the transcription.

CONS

The transcriptions that were given were often cut off and incorrect, so having to go over them again, including the summary made using Otter void. At least the free version.

Showing 1 - 14 of 14 Reviews