All AirVote Reviews
1-11 of 11 Reviews
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Roy
Environmental Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Airvote
We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event.
CONSI think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.
Vendor Response
Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline.
Replied April 2021
Mark
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
J-Bar Enterprises
It has been a great addition to our Company.
PROSIt allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us.
CONSThere isn't anything to dislike, so far.
Vendor Response
Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away...
Replied May 2021
Tanis
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Portable Sanitation Industry
We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests.
PROSBy far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
CONSI think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is ____________" that would be a great added feature.
Vendor Response
Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back.
Replied April 2021
Pete
Utilities, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Unrivalled
Unrivalled access to remote users in real time at a very low cost
PROSThis system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required.
CONSThere really is nothing to dislike! Air-Vote is a game changer.
Reason for choosing AirVote
There isn’t an alternative product
Heather
Photography, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
AirVote Customer Review
AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google.
PROSAs a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
CONSHonestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online.
Vendor Response
Thanks for your review Heather. Nice to see that the service gets the positive feedback from the end users. This was the goal - to make it quick and easy to the user and helpful to the business who wants to maintain top notch service.
Replied May 2021
Sebastian
Management Consulting, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
easy backup answer
We know perfectly the feeling of the end user toward the product.
PROSYou do it yourself. No need supervision of any customer center.
CONSThe software is very simple and easy to use.
Gabbie
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
AirVote Review
This product was easy to implement. We are a small zoo, so we don't have a lot of extra time or money to spend on new software and implementing it.
CONSSometimes I wish we had more control over what the stickers look like so we can edit them on our end to match our marketing efforts.
Vendor Response
Thanks for the review Gabbie, good to see a higher number of zoo guests reviews. For the look and feel of the QR smileys, your marketing has full control - as long as QR codes stay the same. Feel free to connect with us offline if need suggestions.
Replied June 2021
David
Events Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Valero Texas Open
It is an exceptional voting platform that enables us to ensure our customer satisfaction in a shorter period of time. It is also unparalleled in offering us positive feedback and can be shared on social media. Real time feedback with dislikes allows our team to immediately address and fix any problems. We really like AirVote and will continue to use the platform.
PROSEase of use and it does exactly what they shared when introducing and promoting the software.
CONSWe liked all aspects and there were no cons
Reason for choosing AirVote
It is brand new in our service space. It is a first of its kind.
Vendor Response
Thanks for your review Dave and the opportunity to participate in servicing Valero Open.
Replied July 2021
jamie
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
space mobiles review
amazing, very good customer support and no real issues with the product yet
PROSinnovative idea and I really appreciate the customer support we get with the personalized zoom calls.
CONSDifficult to set up and monitor for a company where the stickers are in different locations regularly
Vendor Response
Thanks for your review Jamie, and for working with us to make the system easier to use. Most of our functionality comes directly from the customers like yourself who puts the system to real test in the field.
Replied July 2021
Patricia
Leisure, Travel & Tourism, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent Product and Service
Excellent customer service!
PROSEase of use. Customer service was awesome. Clean looking. Touchless for guests.
CONSNothing. It is easy to use and does everything we want it to.
Vendor Response
Thank you Patricia, glad AirVote is working well for you.
Replied November 2020
Grant
Transportation/Trucking/Railroad, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Airvote is awesome
Excellent
PROSI love the customer service provided by AirVote.
CONSI wish it was on a better-looking decal other than a sticker. Maybe other surface options?
Vendor Response
Thanks for your review Grant. Great suggestion about other surface options. Agree - this will definitely result in a higher response rate. We expect other surface options within 6-12 months. Now researching options for amazing and durable decal looks which would also keep the costs in check.
Replied April 2021