US Dollar

Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts.


Avaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID.


The platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.



LongDescription

Agent Interface

Voice Mail

Call Recording

Calendar Management

Automated Routing

Call Center Management

Call Routing

Contact Management

Audio / Video Conferencing

Performance Metrics

Multi-Channel Communication

Workflow Management

Email Management

File Sharing

Real-Time Chat

Chat/Messaging

Interaction Tracking

Reporting/Analytics

Workforce Management

Live Chat

51-200

201-500

501-1000

1000+

Avaya UCaaS

Avaya UCaaS Alternatives

Top 1 Alternatives

Avaya Cloud Office

Avaya Cloud Office

Popular Comparisons