Excellent product and excellent customer service

Executions and functions calculated automatically

Cannot correct errors very easily. I would love to see a "delete" transaction function or be able to modify a transaction (other than the date).

Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Has more bells and whistles than you need

Cost keeps rising with no real benefit. This is not a very user friendly system and the reports lack a lot

Excellent customer support. Modules are generally user friendly.

Some reporting is very time sensitive, which poses issues with weekend holiday month end closings. The "Help" function is weak.

Deal pack has been our primary software vendor since 2010 and we've used been a customer since 2003. They are a solid vendor to work with for this type of software. They are one of the few vendors in this market that have lasted.

It has an integrated general ledger with real time accounting which is highly unusual. The company is committed to improving the software and is updating it continuously. The support is excellent, all of their staff are very pleasant, professional and knowledgeable. It is a very complete package.

If you have a lot of users, it is quite expensive. The Service & Parts module could be improved upon, although, they have made numerous enhancements at our request.

Fantastic, the entire staff has been very patient with the conversion process and worked closely with me in making sure everything transferred over smoothly.

It is a very user friendly software which is capable of supporting LHPH loan's that we are venturing into, as well as BHPH loan's we currently have.

At this point the only con would be having the experience from my end to utilize the software to it's full potential. I can say that the support team is excellent in guiding me through the learning curve.

Good people.

It gets the job done and one of the few systems that uses Rule of 78's

If you are one of those people that read every line of a contract before signing, don't even think about this product. I've purchased million dollar homes that didn't have this much paperwork. The contract is pages upon pages of legal mumbo jumbo that certainly seems designed to confuse instead of inform. Due to its complexity and length, we changed our minds about using this product several times before finally saying yes. You must also know that while the base price of this product is competitive, they tack fees onto everything. Lots of them. There is the base price, the monthly user fee, the "per deal" fee. They add up and end up making the system much more expensive than most if not all of their competitors.

Very Positive, anytime we have had an issue it is resolved quickly

Collection and integrated accounting are very important to our business and Deal Pack does a good job in those areas

The initial price and monthly are higher than other options

I have been very happy we have used Deal Pack for many years, only regret is I have not had the chance to convert car dealership to Deal Pack.

The customer service is the best I have EVER Received !

I have no complaints with Deal Pack we are very happy.

Requires minimal user IT intervention. Deal Pack technical and customer phone support is on massive scale better then the most, if not best.

consistent stability, versatility, ease of use.

as none a direct user, but an IT support it is N/A.

ANY TIME WE HAVE HAD A PROBLEM OR COULDN'T FIGURE SOMETHING OUT, THEIR TECH SUPPORT STAFF IS SO KNOWLEDGEABLE THAT THEY ARE ABLE TO GET TO THE ROOT OF THE PROBLEM IMMEDIATLY.

THE WAY IT INTEGRATES WITH OTHER SOFTWARE , THE FACT THAT IT TIES OUR SALES SIDE WITH OUR FINANCE SIDE AND ANY CHANGES THAT WE NEEDED THEY WERE ABLE TO IMPLEMENT THEM TO SUIT OUR NEEDS.

AT FIRST THERE WAS ALOT TO NAVIGATE THRU. BUT IT DIDN'T TAKE LONG FOR THEM TO SHOW US HOW TO USE IT.

Overall Deal Pack has been great to work with. They are easy to use and quick to resolve issues.

The report s that you can run are endless which makes it easy to analyze sales, profit and loss, etc. the customer service is extremely helpful and always quick to respond.

There are many options to upgrade within Deal Pack which I enjoy. However, these new features always seem to cost and rarely included in our monthly subscription.

Our ability to fully separate our Finance side from our sales side while still having them integrated has been magnificent

The thought out processes behind the software are very in depth. You can dive as deep as you want and never really find the bottom of the capability of the product

Combining Sales and Accounting can create a 2 to 3 sometimes 4 step process to seemingly simple tasks that can bog down a user not familiar or patient with the system necessary processes

Everyone from the Receptionist to the Tech people are awesome. Everyone there are very helpful and show care and concern about your issue. The accounting department is awesome as well. 15 plus years with this company and we wouldn't consider changing.

The ease of use. Simplified easy to read reports.

Honestly I haven't found anything I dislike

5 stars!

I can access it online from wherever So easier to deal and find things, not a lot of shortcuts to remember - if I want to take a payment - I just need to go to "payments", I saw a lot of softwires that u need to start memorize that F3 is payments or something alike :) Also - the customer service are the best - so friendly and helping so fast!!

I don't think there is any issue or something we don't like -they got update on the product every month - and they do listens and fix our issues if we have any

[SENSITIVE CONTENT HIDDEN] is amazing, and he is able to explain and make the tedious steps simple. Without [SENSITIVE CONTENT HIDDEN], our experience with Deal pack would be worse. Quite simply, [SENSITIVE CONTENT HIDDEN] is the best part of Deal Pack.

Accuracy, accountability and cloud computing.

Tedious, too many steps to preform simple tasks.

We have been using Deal Pack for almost a year now and we got familiar with it pretty quick. I think having all modules, even though they are not in the same screen, facilities the operation. We will like to be on the web base interface since that's the one we were demo and sold on, I hope soon. We like to do a lot of reports and analysis of the operation so that can end up being very pricy.

I like the CRM product. I like the integrations with some vendors, somehow easy to use. Good accounting module which is hard to find on DMSs. They have a lot of reports already in their vault. They have good customer service and a good support team.

RDP connection. We are still waiting on the web based product. Too many clicks for some things. I will like for them to integrate with more vendors. It can be pricy if you like reports and streamline processes.

They’ve been great overall. There have been some pricing issues but overall, great experience.

It has solutions for every aspect of our business. It’s highly customizable. We have built countless custom reports. Staff is always willing to help with notifications.

It’s very antiquated. You have to download software onto your computer to log in. You have to go through too many screens to pull reports.

The team is top notch, and for 20 years we have been extremely happy. We spread the word constantly. We are not a BHPH but if you are, and dont have this product.... you're making a big mistake!

The accounting is incredible... although we no longer use the fni portion on a regular basis, we once did and it is capable.

it would be nice to have a service department option

The DealPack platform is reliable, secure, and accurate. ABCoA's QA process is comprehensive and thorough. ABCoA investment in testing and validation before a release translates into less downtime and less impact on the business operations, increasing productivity. ABCoA's investment in the most up-to-date state, federal, and accounting rules and regulations improves compliance, allowing the company to focus on meeting it's customer needs confidently.

Throughout the years, ABCoA has included our enhancement requests into product functionality and features. The platform as exists today is the best-of-breed and is second to none.

Deal Pack's customer service is always so great! You guys are always so quick to answer any questions or fix any issues that I have. I truly appreciate when one person is not available to speak to, that there is someone else who is just as knowledgeable and happy to help. I am one happy DealPack user.

How easy it is to use. The software is very user friendly.

I have no issues with this software. If there is ever an issue, the DealPack team is always on top of it and is fixed right away.

Excellent customer service

Deal Pack is a stable product and is easy to use.

The software is not as eye-appealing as I would like it to be.

Deal Pack is easy to use, and able to coordinate a lot of information. It is easy to track notes and what has happened with a customer account.

My biggest fallback is some forms take 10+ seconds to print. The forms are always ones that autofill the most information. When it is only a few lines that need filled it prints like normal.

I LIKE USING THE HELP TOOL TO DISCOVER NEW REPORTS, OR HOW TO MAKE ADDITIONS/CHANGES/CORRECTIONS/UPDATES.

ONLINE CREDIT CARD PROCESSING / UNABLE TO PRINT A REPORT THAT PROVIDES INFORMATION FOR FAILED CAR PROCESSING. IT WOULD BE MUCH EASIER THAN GOING THROUGH AND SORTING FOR DECLINED PAYMENTS.

Great layout for all of our day to day business needs with up to date software. Customer service is incredible.

No complaints with Abcoa we are very happy we switched.