All Shopware Reviews
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Juan
Verified reviewer
Computer Software, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I have maximized the success of my online store
My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.
PROSWhat I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities.
CONSAlthough the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand.
Fred
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Shop management software built for speeds
ShopWare has been a great company to work with. The software is constantly improving.
PROSShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business
CONSThe data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems.
Reason for choosing Shopware
The customer service and integration with AutoVitals were the main factors in my choice.
Reasons for switching to Shopware
Mitchell lost some functionality and was getting harder to use since parts are getting harder to find.
Renick
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Good foundation for e-commerce business
Good tech approaches for providing a platform for e-commerce.
PROSModern, clean user interface for clients. Modern stack especially with Twig templating. Has lots of features for European market.
CONSHas lots of bugs and premium features are really expensive. Lots of mid-size companies struggle to afford this solution. For smaller projects it is too expensive. They focusing much on enterprise. But lots of customers have midsize projects.
Reason for choosing Shopware
Shopware has a strong api driven approach. This fits good to extend Shopware without having to maintain much plugins. We push data from various sources, with ease…
Reasons for switching to Shopware
Shopware was more easy to use for the clients, and was ready for European market.
Simon
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
The best available E-Commerce software also offers a free version!
I use two Shopware Community editions with two online shops since 2014 and 2015. One in German language and one in English. Both shops run fine for years with literally nearly no maintenance.
PROSWhat I really like is, how easy it is to configure and use the software. There is a free Community Edition available and with the graphical user interface in the backend, it's really comfortable to configure the system, add products and categories and handle all the necessary tasks. The backend is literally like an operating system with windows and everything! There are tons of plugins, paid and free, and also a lot of themes available to change and configure your shop the way you want it.
CONSI think there is nothing, except it really has a learning curve if you want to change the layout of your shop. But I think it's the same with all E-Commerce software.
Stephaney
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Shop ware keeps me organized
Overall it has been a pleasant experience using Shopware. It allows me to do more with my time and keeps me organized
PROSI love shopware for building workorders for my customers. It allows me to write an estimate quickly and efficiently and gives me multiple ways to send it to my customers. It allows me to communicate with my customers without either of us having to be on the phone for long periods of time. My customers love having options to approve work
CONSI dont like some of the glitches between Shopware and Partstech that put strange descriptions in for parts. With the wrong description on a work order, it can look like they are being charged for the wrong item
Reason for choosing Shopware
I chose it because of the way it worked requiring less steps to complete a work order. As well as the ease of use for customers to view and approve work orders, while tracking their approval
Reasons for switching to Shopware
Protracter had a lot of issues. It went down during work hours way to often. It also had many more stepd to do pretty much everything. Not efficient
Joachim
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Shopware - a PRO Tool for your eCommerce
All in all, as an experienced user, I am very satisfied with Shopware in terms of stability, speed and, above all, further developments.
PROSThere is really NOTHING that cannot be implemented with Shopware in the area of eCommerce. Everything can be configured and adjusted - with rule sets, plugins and other adjustment screws. Of course, this depth comes at the price of an extended familiarization phase. In general, Shopware is very fast and secure.
CONSWithout basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware. Of course there are many experts who can help someone, but of course against a corresponding fee.
Matt
Verified reviewer
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
End all Be all software
Has further improved our customer interactions and helped build trust with customer due to the transparent interaction.
PROSShopware is always adding features and listening to their customers needs. Expedites our daily processes and customers love the look and feel of their interactions.
CONSStill not able to create Purchase orders in PDF formats to send to our vendors.
Reasons for switching to Shopware
Needed software that was more interactive with customers and would streamline our processes.
Craig
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Highly customizable shopping platform
Shopware makes it possible to create customizable yet innovative shopping websites
CONSShopware needs to extend its starting templates portfolio with new templates that are specific to each sector.
Fabian
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Shopware
The basic setup is easy to understand and there is a wide variety of plugins and the implementation is fairly easy.
CONSAPI creation is very slow. Feed creation can take up to 5 hours even for medium sized product exports (50k products).
Dennis
Verified reviewer
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Shopware works great
Overall i'ts good. We are going live in a couple of days.
PROSIt really fits our needs. We are a multi language website and webshop. Shopcommerce is easier to configure than Magento 2.
CONSSome functions are not available yet, plugins are being pushed on a regular base tough. But sometimes we have to wait.
Erwin
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
Nicht schlecht könnte aber viel Besser sein.
Toll aber da fehlt noch einiges, aber das ist im Anflug. Shopware Partner ist erforderlich, dann sicher toll. Super, wann man nur ca. 100 bis 2000 Produkte anbieten will. Die Entwicklung ist schnell, aber hat so Ihre Probleme. Aber im Grunde ein hervorragender Shop!
PROSFront und Backend. Einfach, .... Alles was man braucht ohne Erweiterung vorhanden. Produktdarstellung! Kundenkonto! PayPal Anbindung.
CONSWir verwenden Shopware 6, die kleinen Problem. Bitte nur mit einem Shopware Partner verwenden.
Reason for choosing Shopware
Software aus Mitteleuropa. Kundendienst in Deutsch. Würde ich besser bewerten, wann ich nicht von Magento 1 kommen würde. Top ist die Produktdarstellung. Was man braucht ist, ohne Erweiterung dabei. Layout! Backend Aufbau.
kalaiselvan
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Shopware Review
Overall it is good e-commerce product for medium level company.
PROSThere are lot of customization stuff, we can achieve with this software using ready made plugins. we have free community edition available to use and evaluate the product. It has good graphical user interface for adding and updating the products(Sku) and categories. Configuring the software is straight forward and easy.
CONSEnterprise edition(Licensed) of this software is quite expensive. It requires, initial learning curve to understand the products.
Michel
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Scalable, easy to use, API first E-commerce platform
A CMS that helps the merchant really create shopping experiences that would be hard to create with other ecommerce platforms.
CONSLacking functionalities are built every day. So current cons will be gone soon.
Reason for choosing Shopware
Total cost of ownership ease of use for merchant
Dominik
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Very good shop software with thousands of customization options.
- PlugIn Store with plugins for extended functionality - Helpflul Support - Community Forum with lots of help
CONS- A comprehensive shipping plugin is missing. We had to have this programmed by an agency. - Support tickets could be answered faster
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Permite gestionar procesos de seguimiento de trabajo
La experiencia en general ha sido buena y sin duda lo recomendaría a cualquier persona que me preguntara
PROSLo que mas me gusta es como ayuda a mejorar la productividad de la fuerza laboral y a optimizar el flujo de trabajo en el taller y como facilita la comunicación tanto con los clientes como dentro del equipo de trabajo. Todo esto se traduce en una mejor experiencia para los clientes.
CONSHay tantas características extensas, que algunas son bastante complicadas y necesitas de una capacitación estándar más extensa y completa para poder utilizar los diferentes procesos y escenarios involucrados para el uso del programa
Reason for choosing Shopware
Facilidad de uso en general
Maurice
Accounting, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Shopware un logiciel important d'e-commerce
Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce.
CONSPas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce.
Essime
Verified reviewer
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Logiciel de e-commerce
Facile et simple à déployer et à utiliser permettant aux entreprises de gérer plusieurs boutiques en ligne et générer plus de vente .
CONSC'est un top produit de l'e-commerce et facile à utiliser. Je ne reproche rien pour le moment. Je le recommande
edna luci
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Una Experiencia Personalizada.
La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades.
PROSEs genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado.
CONSBueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas.
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
E-Commerce is as easy as Shopware
We are gladly realising any type of project with Shopware, D2C, B2B, B2C it doesn't matter.
PROSEasy to use content editor which enables even non technical users to implement powerful shopping experiences and landing pages.
CONSLacks internationalisation and more enterprise focussed features. Shopware is trying to enter the international market.