All Worldpay Reviews
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Kavindu Githsara
Verified reviewer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Effortlessly Accept Payments with Worldpay
Overall, Worldpay is a reliable payment processing software that offers a wide range of options for businesses looking to accept payments from customers. Its advanced security measures and customizable options make it a valuable tool for businesses of all sizes. However, its cost and limited support may be drawbacks for some users.
PROSWorldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.
CONSNothing to complain but they have some limited customer support. They may not always be available when we needed.
Tyler
Media Production, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Worldpay User Experience
My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.
PROSThe layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.
CONSI use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.
Glenn
Retail, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Lousy Customer Service
NOTHING! They make it extremely hard to work with them.
CONSExtremely poor customer service. Shortly after starting with them, they changed their method of downloading monthly statements. They supplied no training or information about the change and treated us very poorly when they finally called us to help us thru the process. Now they notify us of a potential chargeback. We actually refunded the charge the day before we were notified. While attempting to give them this information on their website, they were requiring some information but weren't very clear as to what it was they wanted. It was a REQUIRED field in order to complete the submission. I sent several messages thru their website "contact" box and sent a separate email. Mostly all we got were auto-replies assigning case numbers. Once we were asked for more information about our company that was needed to help us. I supplied that but NEVER got another response. We cannot find a phone number anywhere to reach them. Now they have taken the money from our bank account even though we already refunded the customer!
Reasons for switching to Worldpay
Last company didn't follow thru on promises.
Mandi
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Helpful Syster
Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.
PROSWorldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.
CONSWhat we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.
Reason for choosing Worldpay
Worldpay went well with our system.
Josh
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
Needs to modernise
Not a terrible option but needs to catch up to the competition. If they can no longer compete on price they will be in trouble.
PROSIn the beginning rates were cheaper than any other provider.
CONSCustomer service is basically non existent and the payment portals both customer facing and internal are in need of an overhaul
Sharron
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Do Not Use
Terrible, absolute shambles of a company
PROSAbsolutely nothing. This is a complete disgrace of a company
CONSCustomer service is appalling. I’ve spent hours on the phone over the last 3 weeks. Today my card machine was terminated leaving my business without a card payment machine. They have taken payments over the past 3 weeks and not forwarded them. I now need to wait 10-15 days for the Due Diligence Team to review my case. Go elsewhere at all costs
Reason for choosing Worldpay
Clydesdale Bank recommended Worldpay when I opened my business
Christine
Verified reviewer
Education Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2020
High Fees
WorldPay has high fees and not very easy or intuitive to use.
PROSWorldPay was the recommended payment portal from the new website company so they helped set it up initially.
CONSI could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.
Reasons for switching to Worldpay
New website recommended using WorldPay
Victoria
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2019
OK when if works..
I can't say I've had a great time. I've had the system nearly 2 years and had nothing but trouble with it since but I like the my business hub facility and its the only thing keeping me in
PROSWe like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.
CONSOften fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental
Reason for choosing Worldpay
My buissness hub app
Reasons for switching to Worldpay
% margins
BJ
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2019
Great, Easy Service, Lack of Support on Chargebacks
Worldpay is an easy to use terminal credit card processor.
CONSWorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.
Alissa
Recreational Facilities and Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Helpful tool for recreation facilities
It has been good so far. We have not been using it all that long.
PROSI like how it remembers and stores information. It makes charging cards easier and more efficient overall.
CONSIt gets annoying when different people pay for one event or item with different cards. That part gets tricky, especially since there is different information to deal with.
David
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2024
Not listening to the customer
I am not happy with the customer service I received from World Pay. the CSR's were polite enough. I was advised I "can't" track your package, which is idiocracy as they could take the initiative to open the UPS tracking app and advise me where my package was. I was advised I "can't" email you a shipping label to correct our shipping error. I am not sure Can't is in my vocabulary when it comes to taking care of a customer. It obviously is a word that World Pay embraces with taking care of their customers.
PROSMy machine went down after the first time used.
CONSI used my machine one time. On my second attempt the machine became unrecognized.. which means you have to get a new machine. I contacted the number on the back of the machine. I spoke with the customer service person. I advised the CSR that my IT department had given me a machine that was originally assigned to another branch in our business. I gave the CSR the information about where it was originally assigned and where the equipment was installed. I went through some trouble shooting steps the CSR walked me through. I was advised that the machine had to be replaced. In the process of locating the equipment in World Pays system, I made it clear where the equipment was being used. We went over where to send the equipment in the end. I had not received the equipment after a couple of weeks. I followed up with the company asking where we were at in me getting the replacement equipment. I was given a tracking number by the World Pay CSR and while we were on the phone i tracked the package, because I was advised they did not do this. Which I thought was lacking in assisting me find the equipment. I discovered they sent the equipment to the wrong location. This is an example of the initial CSR not listening to the customer and inputting the correct information, so I might receive the equipment where it was needed. I advised the CSR that the simplest way to resolve my problem was to email me a shipping label and I would get it to the correct person so the equipment could be forwarded to where it was needed. I was advised that someone would contact me within 24-48 hours. I was contacted by the CSR within 30 minutes by telephone. To my surprise their resolution was for me to handle getting the machine to my location. The equipment with shipping I am sure would cost less than $10-15 dollars either sending it ground or USPS. I commented that I was not happy with that resolution. The mistake was not mine. Yet, I was tasked with correcting the issue. As a customer, I find the incompetence of documenting and forwarding the equipment to the wrong location unacceptable. Only to tell me it was my responsibility to correct their mistake in paying for the shipping. I find this an example of Terrible customer service, Especially for such a new customer.
Felicia
Alternative Medicine, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2020
Great system to integrate with EHR systems
World pay was something that we used in the office for several years. The only issues that we had was that it did not integrate with our EHR system so it took more steps to enter things into the ledger. This also opened up room for error and forgetting to manually enter a transaction.
PROSWorld pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.
CONSThe software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.
Connor
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Poor support and a stressful company to work with
I liked being able to process payments when everything was running smoothly
CONSI disliked the customer support experience when trying to track down a large reserve account balance that was missing for several months. The support team claimed the reserve was paid out in full, when in fact there were two reserve accounts on my account when there should have been only one.
Michelle
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Professional and helpful
Ease of use and up to date information both payments and statements easy to read.
CONSNot matching up with bank statement, so it takes a while to reconcile
Austin
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2020
Terrible Service kept charging me after I cancelled
terrible customer service and took money after I cancelled
PROSnothing, they were terrible... DO NOT SIGN UP WITH THIS COMPANY!
CONSthe charges and service, pretty much everything about them
Robert
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
Double charged everything
People working there are friendly and some of them try to help you.
CONSThey created 2 accounts for me even so I never asked for 2 and charred for everything double. I'm fighting them sine 2 weeks and had to waste several hours with the customer service there ( it took 3 phone calls until they figured out they created 2 account. Furthermore they changed my plan without asking me or informing me to a more expensive plane.
Kristine
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Worldpay easy Integration
Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.
CONSTheir services is a bit expensive for the small business owners and the turn around time to access your money is also slow.
David
Plastics, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2022
Good to Satrt With the Customer Service Died
In the end not good, so chanegd supplier
PROSGood product initially and secure and base unit very good
CONSTechnical issues with internet comms and customer service not good
Kelly
Hospital & Health Care, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
It works fine for what I need, but I don't need much.
It is an easy and inexpensive option for me as an individual business owner.
PROSI can generate reports I need quickly to find the information that is important to running my business.
CONSThe software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.
Vendor Response
Hi Kelly, Thank you for your positive feedback!
Replied August 2017
Ryan
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2023
Great option for a payment processor for our mid-tier client
Ease of integration and clear and concise documentation for set up has made this one of our go to recommendations for clients if they need a payment processor.
CONSSometimes the responses from their support team can be a bit slow. But that is rare. Otherwise there are not many issues we have had.
Weston
Automotive, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2021
Worldpay Payment Processor
The statements that you get from Worldpay's payment processor provide sufficient detail to help review and analyze your transactions, their costs, trends, etc.
CONSThe website is old and outdated, pulling any reports can be a pain and it is not very user friendly.
David
Computer & Network Security, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Worldpay App
Good
PROSThe Ease of Use. I was testing it out for a client
CONSCost, Some have a little better price for the software
Hector
Real Estate, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Awesome
It is very easy to send an invoice to whoever you want.
CONSI don't like very much how it looks, but I like everything else.