Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Dear Jason, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform. It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We're here to help! Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey. Warm regards, Anthony S (Marketing Specialist)

Replied April 2024

Hey Erica, Thanks for taking the time to write us a review. We're really sorry to hear that you're having issues with the Schedule, we actually designed that feature to be really simple and easy for clients to use! You mentioned that no classes are shown as available even though you have added them, so this sounds like a few settings need to be changed in your account set up. It's great that you also mentioned having to use 2 systems to process payments, we actually have an integrated payment processing solution for this exact reason - so you can process payments with just a few easy clicks, all in WellnessLiving, without having to use any additional platforms! We'll have a senior rep. on our support team reach out to you to help walk you through making these simple changes, they'll be glad to answer any other questions you have, and you'll see why thousands of businesses love to use WellnessLiving everyday. Aiden P. (Customer Advocate)

Replied October 2021

Dear Ruth, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use. It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us. We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We're here to ensure your experience remains exceptional. Warm Regards, Anthony Spagnuolo

Replied April 2024

Dear Karla, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has been such a positive addition to your wellness business. Your satisfaction is our top priority, and we're delighted that our platform has made running your business smoother and more efficient. We understand the importance of flexibility when it comes to promotions and product sales, and we're continually working to enhance our offerings to meet your needs better. Your feedback is invaluable in this process, and we'll certainly take your suggestions into consideration for future updates. It's fantastic to hear that our team was able to make your transition from your previous software seamless. Providing exceptional customer service and a stable platform are fundamental to us. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. We're here to help. Warm regards, Anthony Spagnuolo

Replied April 2024

Dear Syed, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times. We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you. Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave a voicemail. We're here to help in any way we can. Once again, thank you for choosing WellnessLiving. Warm Regards, Anthony S

Replied April 2024

Dear Elizabeth, Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions. We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your business operations while remaining user-friendly. Your recognition of our platform's simplicity in a tech-heavy world means the world to us. Regarding the occasional glitches during upgrades, please accept our apologies for any inconvenience caused. Our dedicated team works tirelessly to promptly address any issues that arise, if you’re ever experiencing issues reach us at support@wellnessliving.com. Once again, thank you for your kind words and ongoing support. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Warm Regards, Anthony S

Replied March 2024

Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs. I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving. In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim. Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Warm regards, Daniel M. (Customer Advocate)

Replied September 2023

Dear T, We apologize for the frustrations you've experienced with our platform. We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports. Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area. Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed. Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly. Warm regards, Joanna S

Replied February 2024

Hey Masha, Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we do and you can always count on our support, day in, day out. There are certainly a lot of features in WellnessLiving because it's designed to be an all-in-one solution for all your business needs, from payments to scheduling and more. We're sorry to hear that it wasn't easy learning to use everything, our interface is designed to be as intuitive and easy-to-use as possible but we understand the learning curve is different for everyone and we provide our level of extensive support so if you ever have a question or inquiry you can always get an answer, right away. Alli Y. (Customer Advocate)

Replied April 2022

Hey Samantha, Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance. Natasha B. (WellnessLiving Customer Advocate)

Replied May 2021

Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving. It's awesome to hear that you're using rewards, that's a huge part of any business nowadays as the power of incentives is one of the most powerful tools to keep clients coming back to your business. At Mindbody they like to charge an add-on fee for that, but fortunately rewards is one of many features already included in your plan, at no additional cost. WellnessLiving was founded on a respect for you - our customer - and we recognize that our sole purpose is on supporting your business. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate)

Replied August 2022

Hi Chris, I am so sorry this has been your experience. One of the things we focus on at WellnessLiving is the customer support, which is hugely important for anyone running their business through a software platform. If you've seen some of our other reviews, we're one of the top rated software providers not because things always go perfectly smooth but because we're all about supporting our customers and we don't quit until you have some great solutions. We actually encourage our customers to contact us any time they have a problem so we can provide assistance right away, often the fix is a setting in the software or in some cases it can be as simple as updating the user's device or web browser. I reviewed our records over the past year, unfortunately it seems we never heard from your business that you were having these issues but not to worry, we are committed to your success and I am fully available to help get you solutions right away. I left you a voicemail, if you could please call me back or alternatively respond on my email whenever you have some time and we can get on a call this week. Sarah M. (Customer Advocate)

Replied January 2023

Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that your transition is as smooth as possible, and it's wonderful to hear that your onboarding experience exceeded expectations. While Mindbody has its limitations for your unique needs, WellnessLiving not only caters to music schools but also provides a robust suite of features to enhance your operations. It's fantastic to know that our scheduling and billing features meet your needs precisely, allowing you to save valuable time and reduce potential errors. We understand the importance of streamlining processes, and our integrations and automations, including Zapier and Mailchimp, are here to make your life easier. As one of our newest integrations, Zapier opens a world of endless possibilities of seamless automation and connectivity for you. Through a series of automated workflows called "Zaps," you're then able to connect to over 5,000 of the most popular work apps, including Mailchimp. It's truly a win-win for your music school! Paolo, we really value your understanding regarding the occasional speed issue, especially considering the volume of data you manage. Remember, your feedback helps us continually optimize our system for even better performance. We're thrilled to have you as part of the WellnessLiving community, and we're here to support your music school's unique requirements. Your choice to switch highlights our dedication to delivering top-notch customer service and tailored solutions. Our team is always just a message away, and we're committed to ensuring your experience remains fantastic. If you ever have more insights to share or any questions, please feel free to reach out. You can send us an email at support@wellnessliving.com or hop on our Community Forum: https://community.wellnessliving.com/page/home/ I'm confident you'll get the answers you're looking for in a timely manner. Again, thanks Paolo for choosing WellnessLiving, and here's to continued success for your music school! Warm regards, Quentin W. (Customer Advocate)

Replied September 2023

Hey Katie, Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio. We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to support@wellnessliving.com, or leave a voicemail when you call, and our team will promptly assist you. We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together. Warm regards, Adam S. (Customer Advocate)

Replied January 2024

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well. We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform. Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there! Tony M. (WellnessLiving Customer Advocate)

Replied January 2020

Hey Tracy, Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon! Jack T. (Customer Advocate)

Replied June 2022

Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together! Aiden P. (Customer Advocate)

Replied September 2022

Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate)

Replied October 2022

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time. Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out: ----> https://youtu.be/j8QCFI39_WA ----> https://youtu.be/RrjD7a_2G1A ----> https://youtu.be/Zevo4_c9hhc

Replied March 2018

Hi Piotr, Thank you so much for your amazing review! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one system. Our software is designed with your needs in mind, offering a range of tools from automated marketing to scheduling and client management. These features are specifically crafted to make your life easier and save you valuable time, so you can focus on what really matters: growing your business. What makes our platform truly special is its flexibility. We understand that every business is unique, and our software can be fully configured to meet your specific needs. While it may require a little extra time and support to fully grasp how our software aligns with your business, we assure you that the results will be well worth it. We have every confidence that the effort you put into learning our system will pave the way for your success and enable your business to thrive in the competitive fitness landscape. It's no coincidence that our users have seen remarkable increases in retention rates, up to 30%! And remember, whenever you need assistance, our industry-leading team is here for you 24/7. Whether you need training or guidance, we're always ready to lend a helping hand. I've included a link to our Knowledge Base, where we have step-by-step documentation on how to best set up and utilize the software. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate) https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Replied June 2023

Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at support@wellnessliving.com. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate)

Replied September 2023

Hi Coleen, Thank you so much for taking the time to share your thoughts and experiences with WellnessLiving. Your feedback is invaluable to us, and we're thrilled to hear that you've had a positive journey with our platform. It's fantastic to know that WellnessLiving has played a crucial role in helping you stay organized and make the most of your valuable time. We understand that your business demands efficiency, and we're committed to providing you with tools that streamline your administrative tasks and enhance your client experience. We greatly appreciate your understanding when it comes to technical challenges. While we strive to make our platform as user-friendly as possible, we know that sometimes issues can arise. Our 24/7 Customer Support Team is dedicated to assisting you promptly and effectively, ensuring that you receive the help you need to keep your business running smoothly. We're also pleased that WellnessLiving aligns with your budget and offers the features necessary for the growth of your online business. Delivering value at a reasonable price is a top priority for us, and we're delighted that our platform has met your expectations. Your success story is truly inspiring, Coleen. From keeping your business organized to enhancing your marketing and communication skills, we're proud to be a part of your journey. Happy clients are the cornerstone of any thriving business, and we're thrilled that WellnessLiving has contributed to your clients' satisfaction and loyalty. At WellnessLiving, we're continuously working to improve and provide you with the best tools and support. May I suggest you visit our Community Forum—it's the place to go to provide feedback and insights on our software, apply to participate in user testing, ask questions, view our product roadmap, and request new features you'd us to build next. Here's the link below: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving. Your continued success is our utmost priority. Chris C. (Customer Advocate)

Replied September 2023

Hey Michaela, Thank you so much for taking the time to share your positive feedback about WellnessLiving. Switching to WellnessLiving for better tech support and a more competitive price is a choice we're grateful you made. We're dedicated to providing high-quality service and support to all our clients, and we're thrilled that you've had such a positive experience with us. We truly appreciate your support, and we're thrilled to hear about your excellent experience with our Customer Solutions Team! We understand the importance of easy and efficient communication with our 24/7 support, and we're delighted that you find it effortless to connect with us whenever you have questions or need assistance. Providing prompt and helpful solutions is our top priority, and we're here to work through any questions or concerns you may have. We appreciate your feedback about adjusting to some settings, and we're pleased to hear that these adjustments haven't posed any major challenges for you. We're continually working to enhance our platform and user experience, and your input is invaluable in helping us make improvements. It's wonderful to hear that you recommend WellnessLiving to other yoga studios, and we appreciate your trust in our platform. We also take client feedback seriously, and our recent update, which incorporated many great recommendations from customers just like you, reflects our commitment to delivering the best possible solution for your business and others. If there's a new feature you'd like to see built, please let us know on our Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving as your partner in managing your yoga studio. We're here to support you every step of the way, and if you ever have more feedback, questions, or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. Your success and satisfaction are of utmost importance to us. Wishing you continued success and growth for your yoga studio! Warm regards, Rebecca C. (Customer Advocate)

Replied October 2023