I like the fact that I can request new feature to enhance the software. The software is a great tool to use right out of box. You can start creating report and dashboards right away.

1) Very user friendly when creating reports. 2) Very easy to setup. 3) Very easy to create reports and dashboards on the fly. 4) Easy to share report to third party vendor. 5) Able to connect different data sources

Not able to email a report to a non license user.

The support I have received is what truly elevated my experience with the software. The Analytics Plus support team has been exceptional with their responsiveness, patience and willingness to help. They clearly want their customers to be successful with the software.

Being able to have the information that matters most to be readily available has been incredibly helpful and time saving.

Although you don't need to be exceptionally technical, you do need to have some technical aptitudes and understand the various data sets you are using.

With the help of your support technicians, I am learning the functions useful to my organisation

Once you know the functionality then easy to user

Hard to work through the product functions

I was able to build charts to continuously improve our - Resolution time, - Time to assign requests - Improve Technicians expertise - Address reopened requests - Improve customer satisfaction - Increase SLA compliance - Identify factors influence SLA - Analyze Technician load - Ticket inflow volume - SLA deviation per technician - Improve service delivery - Approval time - Shortage of inventory and much much more

It is very easy to build dashboards to identify weak points in IT service operations and improve them by building average trends and compare with previous months/years in one chart. second point is the ability to dig deeper in data to reveal the underlying information and investigate root causes

it is not real time feed from ServiceDesk plus data source as it sync once an hour and cannot sync faster

Reduced time in generating reports. Real time information with dashboards are excellent. Exceptional support from dedicated SME's who make sure to solve your issue in a timely manner.

Very easy to configure and create reports. Dashboard and slideshow features are excellent for upper management. Lots of out of box reports that are very useful. Interoperability with servicedesk tool and other sources are excellent. It is good to have an on-premise solution. Dark mode dashboards are highly efficient for real-time use.

It will be beneficial to connect to servicedesk call manager providers like Cisco and Avaya to generate real-time call statistics. Exporting data to an excel or other format then reimporting take more time. Out of box Integration with call manager software's will help IT operations.