Mapbox
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Most Helpful Reviews for Mapbox
1 - 5 of 37 Reviews
Paul
Verified reviewer
Think Tanks, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Excellent non-profit support, ideal for quick map app development
Mapbox is my go-to source for building knowledge-driven map products usable by a broad and non-technical audience. The Community team ensures I have adequate support and resources to build them.
PROSCommunity support from Mapbox is excellent. They care about good causes, non-profit work, and their official Community team makes a good faith effort to support them.Mapbox has what is probably the most functional and effective web basemap editor in Studio.Its documentation for app building is phenomenal, and its team makes strong efforts to keep it up to date, understandable, and usable for even non-developers. The API makes building single page applications, simple interactive dashboards and data visualizations a breeze. I wouldn't develop with any other tool.
CONSGraceful degradation for smaller viewports needs more energy and development. End users demand some degree of functionality on their mobile devices - API provides options, but making maps work at even a base level can be very challenging.
Vendor Response
Thank you for your review! It is great to have you part of the Mapbox community.
Replied April 2023
Raphael
Verified reviewer
Farming, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed March 2023
MapBox Delivers Cost-Effective Mapping Solutions, but Lacks in Support
MapBox is an exceptional mapping platform that has impressed me with its outstanding features and affordable pricing structure. Compared to its competitors, MapBox stands out with its highly competitive pricing, especially when using the SDKs. As a user of the Flutter SDK, I found the implementation process to be incredibly easy, which is a big advantage for developers.What I love most about MapBox is the user-friendly interface, which is perfect for product managers or anyone who needs to monitor the platform. The dashboard is simple, intuitive, and provides a wealth of data and insights that can be used to optimize mapping projects. With MapBox, I can easily monitor key metrics and make data-driven decisions to improve my project's performance.
CONSThe negative point of Mapbox is that if you have to use the Static Tiles API for example, the costs are quite prohibitive compared to the competitors, so this would be the only point of attention regarding the price.The big problem with Mapbox is the support, even if you are a big customer and you have a big monthly expense the support is very precarious and slow. It literally takes weeks or months to get the first response to your ticket. They don't make it clear that Support is "not included" and that to get faster service you need to purchase an extra support plan.The cheapest support plan costs 50 usd and this only guarantees you that the first response will be within 3 days. If you want some decent level of support you already need to move to a plan that costs 10% of your monthly spending and the minimum is 500 usd.Even so, the SLA is from 1 to 3 days, that is, you could be paying 500 usd to have a response only in 3 days, that doesn't seem reasonable to me.
Reason for choosing Mapbox
Best price and ease of implementation in Flutter
Vendor Response
Thank you for your review - we look forward to working with and learning from the growing the community of Flutter developers building with Mapbox.
Replied March 2023
Chris
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Worst map program I've ever used !!!
We were forced to use it by CRO Software. They swapped from Google Maps (which works 1000 times better) to Mapbox
PROSNothing at all....its the worst map program I have ever used.
CONSIts slow loading. Missing most road numbers. Half the terrain doesn't show up.
Reasons for switching to Mapbox
Wasn't by choice, the CRO Software we use switched without asking anyone.
Vendor Response
Thank you for raising your concerns. It sounds like your software vendor might be having some implementation challenges in their switch to Mapbox. We will reach out to them to see if we can address these concerns.
Replied February 2023
Niv
Program Development, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Definately dominating the market - the best option for any tool that requires map features
I was looking for a solution to display routes, and maps with customized "borders" and data.My first option was Google maps, since in my mind they were the 'biggest' but when I found out about mapbox and their capabilities I realized I found the best solution.The price is fair compared to the competitors and they offer a free-tier so you can start implementing features and only start paying once you grow your usage.
PROSIt has a great documentation, easy to set up, a lot of examples are available and the UI is really good.
CONSIn some features there where missing options, customizations and in one time I had to contact the support to ask to implement a small option, but they eventually did it.
Reason for choosing Mapbox
For the same reasons listed above in the "Why did you make the switch?"
Reasons for switching to Mapbox
Few things made me make the switch from Google maps:1. The price - mapbox offers a free tier, so I only pay for high usage and not for small amount of usage.2. The UI - I love mapbox UI better3. The documentation & examples - Mapbox offers a great documentation with examples to get an easy start
Vendor Response
Thank you for your review, Niv! Very glad to hear about your positive experience - it's an honor to support developers like you.
Replied March 2023
Tom
Verified reviewer
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Mapbox is a super powerful mapping solution, but may be too much for the average user
Overall, Mapbox is an amazing software that can complete basically any job needed. That said, for the average user just looking to do basic things, it can be hard to use.
PROSMapbox is fully customizable to a level I have never experienced before. Mapbox allows for custom maps that can include as much or as little as needed. For example, components that can be added include administrative boundaries, buildings, land and water, natural features, place labels, point of interests labels, road network, transit, and much more. Additionally, color pallets can be added for further customization. This full customization is truly amazing.
CONSMapbox can be rather complex to use for someone just starting out. There is a rather steep learning curve. The software is so powerful and complex that it can make things hard.
Reason for choosing Mapbox
Mapbox customization
Vendor Response
Thank you for your review! So glad to hear you've been trying out the map customization options.
Replied March 2023