Predictive UC Analytics

Predictive UC Analytics is a call accounting solution that helps businesses monitor key performance indicators (KPIs) across voice calls, collaboration tools, video conferences, and contact center applications. The statistical analysis module allows staff members to gain insights into call hold times, talk times, duration, and wait times. Predictive UC Analytics enables employees to schedule or generate on-demand reports with summaries, detailed descriptions, custom fields, groups, and charts. It lets unified communication engineers create duration-based graphs to gain visibility into jitters, bandwidth, latency, and packet loss throughout SIP sessions. Additionally, administrators can configure role-based access rights and set up multi-tenant security to ensure user a...