Salesforce Einstein Analytics Cloud (Wave) Software


Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.

Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.

Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.



39 Reviews of Salesforce Einstein Analytics Cloud (Wave)

Overall rating

4.12 / 5 stars

Filters:

Showing 1 - 20 of 39 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

One of the best visual BI tools on the market

Pros

If your company is heavily invested in Salesforce and it's your go-to system record and you aren't using Wave - you need to seriously consider it. It has a learning curve, but not unlike any other BI tool. It has dashboards that come out of the box that can be useful for some but otherwise is extremely customizable. They are continually investing on the platform and providing improvements, still some to be made.

Cons

If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first (ie: building lenses - or datasets) and it may take some time to grasp. It can also be expensive, but in our case it has more than provided value for our team to help improve decision making abilities. My one biggest fault with SFDC is that any kind of real time support service is an add-on, so you'll need to be patient if you require help.

March 2018

Kevin from Salesforce Consultant

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing platform for Amazing Analytics

Pros

Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.

Cons

It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.

September 2015

Akash Mohan from Enzigma


Ease-of-use

4 of 5

Functionality

4 of 5

September 2015

Best Visual Reporting and Dashboard Tool

Pros

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Cons

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

December 2017

Raghunandan from CRITICALRIVER Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

SFDC BI Platform

Pros

One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.

Cons

More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

SalesForce is a great tool to manage customers/clients information. It is pretty easy to use.

One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.

Pros

SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.

Cons

The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.

September 2015

Shrikant from Enzigma Software Pvt Ltd


Ease-of-use

4 of 5

Functionality

4 of 5

September 2015

Excellent analytics cloud as A Best Business Intelligent Application

Pros

1. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops.

2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily.

3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them.

4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data.

5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

Cons

Data-analysis capabilities aren't well known.

- But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature.

August 2015

Sapana from Enzigma Software pvt ltd


Ease-of-use

4.5 of 5

Functionality

4.5 of 5

August 2015

Excellent Business Intelligent Software

Pros

Salesforce Analytics Cloud is Valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight, the best part is making reports and dashboards.

Cons

It's not really geared to handle lots of campaign changes. It's a bit tough to pick up the logic at the beginning when you first use it.

October 2018

Fraser from Ideagen PLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

A great BI tool

Pros

- the integration with Salesforce
- a very intuitive user experience
- cloud based, so has enterprise scalability

Cons

- the ability to visualise your data is better on some other BI tools I have used in the past
- it needs to be integrated with another BI tool to unlock its full potential

December 2016

Laura from Eventbrite

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Pricey - But reaps its returns eventually

As we all know that the standard salesforce out of the box reporting and dashboards isn't that great. This tool mainly looks to eliminate any complaints in regards to that and it definitely does that. The type of lenses and dashboards you can create is amazing! The look and feel of it is very modern and fancy. It has a flat data architecture so it can group, mould and join your data neatly. It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running.

Pros

Great Interface
More granular data reporting
Powerful and fast

Cons

Complex to maintain
Doesnt directly sync / integrate with databases.
Cant replace something like Mulesoft or Bhoomi.

November 2017

Ayushi from ASU

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2017

A great software.

Pros

provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Cons

There would be some more features added to it. Still lacks some basic features such as inventory management.

September 2015

Viresh from Enzigma software pt ltd


Ease-of-use

5 of 5

Functionality

4.5 of 5

September 2015

Wave Analytics Cloud - Delivers new insights to your business users.

Pros

-Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.
-Securely deliver any data, from any source via a 100% native Salesforce cloud service.
-Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story.

Cons

-Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone.
-Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone.

December 2016

Julia from Eventbrite

Company Size: 501-1,000 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Has been amazing so far!

We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Pros

Great insights to your data, clean polished UI

Cons

Training costs and resource availability to get this going.

September 2015

Gloria from Enzigma


Ease-of-use

5 of 5

Functionality

4.5 of 5

September 2015

Perfect Analytics Cloud tool!!

Pros

The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable

Cons

There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more.

May 2016

Michelle from BirdDogHR


Ease-of-use

1.5 of 5

Customer support

1 of 5

Functionality

1.5 of 5

May 2016

Beware of the server your service is on.

Pros

It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.

Cons

Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations.
The droid phone ap is extremely difficult to use.

July 2017

Mateo from AR Furniture

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2017

Great software

its a good software for small business like mine

Pros

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Cons

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

December 2016

Reyner from Eventbrite

Company Size: 1,001-5,000 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Doesnt live up to the expectations

The look and feel of this tool is really good but as you start using it more and more you see where it lacks. Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you.

Pros

fast and clean
Flexible

Cons

Pricey
Too much customization needed

February 2015

Jason from Scality


Ease-of-use

4 of 5

Functionality

4 of 5

February 2015

Ride the wave

Pros

The product is nice and simple, which is exactly how products should be.

Cons

It's a bit tough to pick up the logic at the beginning when you first use it.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Superb Analytics Tool

Pros

Great analytics tool used to make data driven decisions.

Cons

You need to be heavily invested in Salesforce products to use this.

March 2017

Gail from Speech Pathways of Brevard

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2017

The Wave

I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting.

Pros

It's fee and relatively easy to navigate.

Cons

I had trouble finding where the information went after I categorized it.

December 2016

Alison from Freeman

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

December 2016

Salesforce Analytics - Wave

Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.