All DataDome Reviews
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Matthew
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easily the best bot protection
We originally used a competitor - Distil Networks (now Imperva). Our experience with them was ok, but the management tools were rudimentary and support became so poor we had to give up on them. We shopped for another solution and landed on DataDome. They've been a vast improvement - night and day. The site we use them for is a constant target for heavy scraping by competitors. DataDome easily catches the simple bots. Their support team works hard with us to catch the more sophisticated and advanced threats. Given how much support we get and the quality of the reporting and configuration tools, we definitely are getting our money's worth and recommend DataDome to anyone who needs bot protection.
PROSFlexible tools and deployment, good reporting, great support, transparent pricing
CONSNothing significant. More engineers in US timezone would help.
Reason for choosing DataDome
More professional documentation and transparent pricing. More enterprise feel.
Reasons for switching to DataDome
Extremely bad support
Kirk
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
DataDome helps do away with annoying captcha solutions
It started off shaky, due to some configuration mishaps, and early on we still had problems with bots, but as time has gone on it is clear the DD team, and its platform, is learning and for now at least, seems to be one step ahead of the bot networks, which is great.
PROSBefore DataDome, we were using Funcaptcha, a solution which is great at preventing bot registrations, but that's all. DataDome helped us remove the captcha solution almost entirely, and instead helps us prevent bot attacks and phony registrations often well before they even see a registration form. This has resulted in far less time on our end having to manage our clients' frustrations due to bots and botnets, meaning our application has a higher quality of delivery than our competitors.
CONSUnless you understand the entirety of the solution, your implementation can leave gaps for bots to get through, or an incorrect configuration resulting in hours of frustration. Make sure you work closely with the DataDome team in getting it setup correctly to begin with.
Reason for choosing DataDome
Namely, price. Other solutions are quite expensive. That's not to say that DataDome is cheap, either. It's not - but it does what we need it to and is in fact, saving us money by not having to build these solutions ourselves, which would take away development from our core IP.
Reasons for switching to DataDome
Funcaptcha decided to start billing clients in over the 100k mark completely out of the blue. Considering its solution wasn't an end-to-end solution, it basically forced us to review the market and see what else was available.
Arjun
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2022
Secured with DataDome
Great security and bot management service by data dome. Happy with the results.
PROSWe are using vulnerability scanning and website security for DataDome and are happy with the results. Though we get some spam traffic but its ok.
CONSWe are still getting some spam traffic and sometimes some spam forms fill ups also. I understand that there is always some way to spam anyone and I am sure the future updates will resolve these issues also
Vendor Response
We're glad you're happy with DataDome, Arjun! Thanks for leaving a review!
Replied October 2022
David
Financial Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best bot protection solution out there but bot protection is not a panacea
- Supports both client-side & server-side detection - Dashboard is information dense - Very knowledgeable technical team (they're fantastic) - All other products in this space are egregiously expensive, Datadome most reasonably priced We hired a scraping expert to adversarially test the various bot prevention solutions (PeremiterX, Radware, etc.) and Datadome did as good or better than the other options that are 10x the price
CONSLearnt this the hard way: bot solutions will catch a lot of low-level scrapers crawling the web but they're not particularly effective against targeted bots. An adversary writing a Headless Chrome-powered bot with builtin evasive tactics turned on (e.g. puppeteer-extra-plugin-stealth plugin) and basic attempts at mimicking user behavior will be able to bypass all the bot protection solutions out there (including Datadome) if that's your only prevention. We were only effective in preventing bots by supplementing Datadome with custom rules (rate limiting) and account flagging built in our stack.
Mugurel
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
DataDome feedback
We were continuously getting hit by loads of unwanted bots, some of which were very aggressive. We started looking for a solution that could easily integrate with the products we use and decided to try DataDome. The onboarding process was smooth, the integration simple and the support we got was great. The AI detection is excellent as it helps us block bots we didn't even know existed. It's reassuring to know our website is protected by professionals that always keep up-to-date with the latest methods of attacks/scraping content/etc. Lastly, the product always continues to improve and DataDome is very keen on getting feedback from customers.
PROSThe thing we like the most is the fact that it's fire-and-forget. Once it's set up and working, it only requires minimal interaction from users (whitelists, etc.).
CONSNo dislikes, but we would love to see some collaboration with AWS, so that DataDome can offer this type of protection at the AWS Load Balancers level.
Raymond
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy set-up, great interface and reporting, great protection with nearly 0 false positives
We have reduced overall bot traffic (based on our Cloudflare stats). We have not been subjected to any noticeable sustained DDoS attacks. We have had little or no false positives. We have a bot protection tool which is easy to administer and which provides us with great insights and reporting.
PROSThe ease of use, the incredibly simple setup with our CDN (Cloudflare), the barely noticeable false positives, the highly intuitive administrative tools (you have to try using or administering a competing product to fully appreciate this), the excellent reporting tools and dashboards, the integration tools and APIs they provide.
CONSThere has been little to dislike about the product. The support from DataDome has been excellent and highly responsive, but it would have been nice to have shorter response time SLA's on paper at least, just in case.
Reason for choosing DataDome
Much easier to set up, much better reporting and administrative tools, and same or better protection at a much lower cost.
Reasons for switching to DataDome
We have reduced overall bot traffic (based on our Cloudflare stats). We have not been subjected to any noticeable sustained DDoS attacks. We have had little or no false positives. We have a bot protection tool which is easy to administer and which provides us with great insights and reporting.
Laurent
Internet, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
We use Datadome for 3 years
Datadome helps us to prevent bad traffic to affect our business. Also, it allows us to reassure the trust with our partners and costumers.
PROS- Ease of use - Fast implementation - Immediate efficiency - Reactivity from support team
CONS- although its impact seems limited, javascript part of the solution is not always suitable for us as it implies another thirs-party script and could lower the performance of business critical pages. We don't use it on every page of the website for this reason.
Reason for choosing DataDome
Proximity of the support team was a plus
Siddharth
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Excellent Product
After adding Datadome BOT protection on top of our CDNs, we have seen a remarkable decrease in BOT traffic resulting in bandwidth and Infrastructure cost savings. The technical support is attentive, responsive and we generally get responses within our timezone on the Australian East Coast. The management portal is intuitive and easy to navigate. The rules are easy to configure, and for anything complex, the support team has assisted us in writing custom rules. We have been able to further reduce costs by leveraging a single Datadome instance across domains and apply a single set of blocking rules everywhere.
CONSNot much to dislike. We want to run API requests to Datadome from our SIEM systems such as Splunk to augment the IP data but cannot do it "Out-of-Box" yet.
Bret
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Solid defense against bots
Solves the pain of managing, blocking and reporting on bot crawl activity. For sites with large amounts of valuable content that are targeted by bots of the good and bad variety, it's a valuable tool.
PROSFlexible interface, customizability, rapid reporting on large data sets, crawl management and blocking/whitelisting.
CONSImplementation was not trivial across a broad product portfolio.
Reasons for switching to DataDome
Scalability and effectiveness of a 3rd party solution.
Zeeshan
Leisure, Travel & Tourism, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
Traveloka
Decent experience so far, it was tough to move away from an easy and effective solution, however we were looking for more in depth analysis and deep packet inspection capabilities.
PROSEase of use Ease of deployment Ease of configuration Very straightforward
CONSVisibility into attack traffic, with details like request headers. No Captcha-less detection. Costly!!!!
Ben
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
DataDome brought our freedom back to focus on what is important to us
We don’t have to deal with bots anymore. Click fraud is a serious challenge for our whole industry, and trying to fight it was exhausting, time-consuming and inefficient. DataDome works in the background with no intervention from our team, so it has given us back the freedom to focus on more important things.
PROSDataDome has a very elegant header enrichment feature, which makes it super easy to integrate bot traffic data into our own server logs and analytics tools.
CONSThe technical documentation doesn't go into the details for all that the application does so you need to rely on the support team to help you with this.
Reason for choosing DataDome
DataDome works as a transparent layer and required no major changes to our application. We also liked that we could test the solution on our own before making a commitment.
Rex
Logistics and Supply Chain, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great protection for your digital business!
Product is very good, support team is responsive and knowledgeable, customer support keeps us up to date with the latest, overall a great addition to our eco-system.
PROSOur team used to struggle protecting our APIs as the attacks are getting more and more complicated, after installing this product we barely have to do anything, AI/threat intelligence is amazing, and the business is happy with the reporting as well.
CONSNo major "cons" for the product from an Operations and Administrative perspective.
Dedy
Media Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Pays for itself by eliminating crawler traffic from our servers
We are a media company specializing in legal products and services. Crawlers were aggressively scraping and downloading our proprietary content, slowing down our website and driving up our infrastructure budget in the process. DataDome efficiently blocks the crawlers. It helps us protect valuable content and right-size our server infrastructure, so that we can focus on other developments and initiatives.
PROSThe integration was very smooth and simple, with excellent onboarding support. DataDome has proven efficient since the beginning, protecting our content and stabilizing our server load. The customer support is very helpful, and overall we have a great relationship with DataDome.
CONSIt would be useful to have more information in the reports about who is using specific IPs
Lucas
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2019
Datadome review
The usability and the efficiency of this software
CONSDon't have many integrations with other solutions
Dong
Internet, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Easy to integrate solution, comprehensive dashboard
We are trying to use DataDome to help us identify bots from real users, in order to indentify malicious attempt to cheat our service and gain benefits unfairly. With the help of DataDome we can safely sieve through our online users in realtime and take actions against the bots.
PROSDataDome provides a ready to use, easy to integrate solution for detecting bots in realtime, which helps to protect our service. The dashboard provides great flexibility and usability for us to check our data.
CONSMaybe provide an alarm on when we are about to exhaust our quota for the month, for us to manage our quota more proactively.
Tachif
Apparel & Fashion, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
DataDome Review
La disponibilité et réactivité du support DataDome ainsi que de l'équipe technique.
CONSLe fait que beaucoup de Bots ne sont pas détectés par la solution DataDome lors des grands lancements. Difficile de trouver le juste milieu pour bloquer tous les bots et laisser passer les clients légitimes.
Reason for choosing DataDome
Solution française
Rogier
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Production is running like sunshine
What we have solved is that all traffic which enters our production environments now is clean.
PROSEasy to implement and everything is automated now
CONSRate limiter can be improved to minutes or seconds, feature like crawl delays for good or commercial bots. But not much to dislike at all.