Tracking software issues across a dispersed organization. Worked great!

Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication.

What I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors

Easy to use, the UI is attractive too as i can have different Theme for different Project

Print of Project List into Excel, all the Description of task are not included

I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.

Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.

Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.

Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible.

It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost.

7/10

Nice UI/UX, easy to track and edit tasks

Comment box is quite small, sometimes it's hard to edit long comments

Overall Excellent experience using backlog and happy to use.

I have used most feature and all are very useful and easy to use and manage.UI is very user friendly.

There are no any cons in backlog. all feature are working good.

It's been good. Efficient

I love the use of sprint filters and the comments.

I don't like that we are limited by 1 attachment per ticket, that's not feasible even at its lowest tier option

tracking is very easy and it very useful for track all the activities of the other team teamembers

tracking is very easy and it very useful for track all the activities of the other team teamembers

tracking is very easy and it very useful for track all the activities of the other team teamembers

I like most backlog. it's very easy to use.

Easy-to-use backlog.UI is very user-friendly.

We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks. The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.

Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected.

It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit.

Backlog was awesome to use!

Backlog is the most compact & advanced Project Management Application! No gibberish and very clean UI/UX experience.

It's knowledgebase/FAQ features could be a little bit improved for easy navigation/usage.

I use this software maintaining the offshore project from Japan, this software mostly good, never hang or shut down, because this software conduct the maintenance after the office work. Overall this software is good for maintaining the projects. Thank you

1. We can attach project file into the software. 2. We can track by the project category.

The interface not so attractive, that's why Japanese people mostly like this software.

In general, gives a very good overview to the team and the project manager on who is doing what exactly. Following up on tasks that have not been completed is easy and is a very transparent way to work.

Can easily separate tasks through projects and milestones. I especially love the Gantt Chart and how each it is to use. Overall just great to see overall picture of how the project is doing and who is doing what.

I find it frustrating to changing Status only after creating the task. I wish I could change when I create a task if it was already Closed, Resolves or In Progress instead of always clicking each task and changing it manually. Feel very time consuming.

It has given a great platform to collaborate for work. We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management. Great tool.

Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc. If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend.

I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.

There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell.

Backlog enables you to register and track bugs on your system, being an agile and easy-to-use tool for any type of user. It has several options for bug tracking, from version and tag specifics to a wiki for quick reference and consistency of information. In addition, the ability to include users to be notified about a bug's resolution, without necessarily being the creator or assignee, is very good and functional!

While creating an issue, if the company has already standardized a way to include them, Backlog does not indicate if a bug has already been registered, causing the multi-user test routine to become a bit messy and / or repetitive if they do not check the list before including the issue.

My team is using this product to log issues about a new website we are running live. We are able to each submit issues, whether it's an urgent item that has to be fixed or just a suggestion on something we would like to see changed. It keeps us from double logging our issues because we can see all of the issues daily and our IT person can log and communicate the status on each issue. It seems to be helping us stay organized on what items are priorities.

I don't like that you have to click on the issue to see the latest comments on it. I wish it would display the latest comment like a preview of an email will.

We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like that it's easy to search and sort items as there are multiple filters you can apply.

Reassignment of "assignee" is easy and beneficial for instances where there's a lot of back and forth between resources. And the attachment of images as well. You can insert the image at the position (in the message) where you want it.

none at the moment. I actually haven't explored the other functionalities (aside from adding an issue/task) so I cannot name anything that I dislike or the least.

ease of use

one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

Easy to use and allows our team to do what we need to without getting in the way.

A few additional QoL additions onto the features that are already here would be great (such as multiple assignees).

Tracking appointments. Managing progress. Creating follow ups

I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

The title, description, order, and estimate.It is easy to use

For now there’s is no features missing. Actually I haven’t use backlog for long but it’s okay with my little experience with backlog and I can highly recommend it worth spending time and money.

Easy to use, nice workflow and great bug tracking

Doesn't have a great text editor on the issues

Its a good project management and bug tracking tool.

- Backlog is quite faster in terms of search - Dashboard and other projects related stuffs are well organized - Rich functionalities for project management

One thing I noticed in Backlog is listing of parent issue and sub issue, its showing both of them when we assigned an issue to some parent issue, it should only show the parent one and when click on that parent issue it will open up the sub issues if it have any.