All Zoho BugTracker Reviews
1-25 of 168 Reviews
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Ashish
Verified reviewer
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration
It has increased the Productivity and collaboration and helps us to keep track on the issues.
PROSEasy to use and intuitive Reports are good
CONSWhatever we want it's there. So, no comments
Shehzad
Electrical/Electronic Manufacturing, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Review Zoho bug Tracker
Overall its good.
PROSI like flexible SLA and Business Rules customization option.
CONSThere should be more user friendly option in interface.
Reason for choosing Zoho BugTracker
Zoho is more user friendly and interactive visuals.
Liju
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2019
Zoho BugTracker
Very good, it does the job
PROSAt present, I m on a basic plan, but the premium plan offers more feature and I am looking forward to that one
CONSThe software is not giving may QA Process oriented option while creating a bug. Also exporting bug is not working the way the user wants
Rao Wajahat
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Bug Tracking and reporting so simple.
Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click.
CONSConfiguration is quite limited, these external users also need to be able to add more functionality and flexibility.
Clancey
Verified reviewer
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Versatile and Fun
We get high engagement from users because its a fun and easy to use systems. We have adapted it to something it wasn't even designed to do and it works great.
PROSBug Tracker is fun and easy to use. We like the kanban view and the flexibility of the tool.
CONSI do not like that I get more users in the free plan than in one of the paid plans. I also need more reports and customization.
Shakir
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Zoho Does it AGAIN!
Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution. This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.
CONSThe only thing I would like to see is the webform pick up the URL automatically.
Hemamalini
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
About Bug Tracker
Everything about this software, especially features
CONSnothing about this software, but sometimes loading doesnot happen in a quick manner
Emerson
Financial Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
it helps me a lot
I like that it helps me organize and solve my mistakes
CONSthat they change my price without knowing
Alicia
Verified reviewer
Information Technology and Services, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Bugtracker a great tool
My experience is greatfull, and for all my team is a really nice platform.
PROSThe thing that I love the most is that is a tool very simple and easy to use, and with a huge potencial for the daily work in a project.
CONSI do not have one thing that I do not like, at this moment.
Arturo
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2017
It is a great solution for bug tracking
When I first started using Zoho Bug Tracker it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes
CONSThere is no mobile app and for a team that is working primarily on the go it is and essential part for creating new bugs
David
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great System for Bug Tracking
Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors
CONSnothing to report that was bad, am very happy
Reason for choosing Zoho BugTracker
Slimmer easier to use
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Powerful features with Simple interface
I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.
CONSThough nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
Increased productivity
Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy.
CONSIt is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app.
Aliz
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Efficiency for connecting Support and Projects areas
Great experience, helps keeping an accurate record for each area on its own tools.
PROSIt establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool. By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history.
CONSWhen you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk
Rajbabu
Transportation/Trucking/Railroad, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Excellent Defect Management Tool
Excellent Defect Management Tool. It has all the features we were expecting.
PROSUser Interface and User Experience is cool. Ability to manage the defect on the go using mobile apps. Ease of customizing workflows
CONSCost is slightly higher than other vendors.
Reason for choosing Zoho BugTracker
User Interface is better
Dave
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2020
Excellent value
I've used many different bug tracking software packages over the years and Zoho is a good as any of them and is excellent value for money. Free version is full featured, paid versions are very good value for money
CONSNot as intuitive as some other SASS products out there, but nothing to really make me have second thoughts about recommending the product. Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.
Aldric
Information Technology and Services, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Very good product
We integrate an ERP and offer our customers the opportunity to list the anomalies encountered. Customers are satisfied.
PROSEasy to use, a lot of fonctionalities, not expensive.
CONSNothing to say about something i don't like
Reason for choosing Zoho BugTracker
easier to use
David
Health, Wellness and Fitness, 11-50 employees
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed April 2021
BugTracker has really helped move our development process along
BugTracker has been a huge help in organizing our development efforts, and integrating non-technical users into the testing process.
PROSIt does everything I need to capture and track bug/issue info and once it's set up, it's been easy to get our less-experienced users on board and comfortable.
CONSWe are currently just using the BugTracker, yet it's tied into the bigger Zoho projects application. As a result, it was somewhat difficult to initially set up, since it wasn't always clear what was actually needed and relevant to our use. For the same reason, it's been necessary to instruct users to ignore certain menu options, etc. since we can't just turn them off.
Kirthiga
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Bug Tracker Review
I like the support given to the customers.
CONSImprovements can be done to the Customization options given.
Cuneyt
Computer Software, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Great to use
Easy Usage, Mobile-Friendly, Good features
CONSNothing actually, it's a good product that satisfies the needs.
Reason for choosing Zoho BugTracker
Features
Srikant
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Superlative Product
Easy to use and quick to setup and get going. Serves basic purpose
CONSNone as of now. However, looking at the functionality does not seem to have any
Antony
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Zoho Projects & Bug Tracker
Good
PROSEasy of Use and Implementation Industry Usage
CONSOverall Usage of Features and their logic
Reason for choosing Zoho BugTracker
Ease of Use
Christian
Machinery, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Very Good Bug and Project tracking tool
we try to use it as team coodination tool and its very custimizationable
PROSnice feature to include and the handy app is easy to use
CONSThe custimization process takes some time but can be reduced while using automation filters
John
Computer & Network Security, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2019
Excellent Bug Tracking Tool that Does The Job
We needed software to allow us to identify problems with configurations to our clients.
PROSThere are many tools that allow you to capture bugs and issues. Zoho Bug Tracker is one of the very few that is easy to use, and to the point. The clutter is kept to a minimum and it is efficient to use.
CONSThere is nothing really negative, however it would be nice to have a custom URL for accessing the Bug Tracker.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
excellent tool to manage projects
we are managing an important project in collaboration with multiple teams working remotely. the use of this tool greatly facilitates both our work and the developer's work, avoiding misunderstandings and waste of time.
PROSthe ability to upload all the bugs is priceless
CONScompared to trello some integrations are missing which would make the instrument even better
Reason for choosing Zoho BugTracker
better value for the money