Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

We're a charity, not a large corporate. But still the customer service and support is excellent.

Aditionally, the software is easy to use albeit sometimes a bit confusing (especially when you try to go deeper into M365 integration). All in all, very satisfied with this software.

Keepit Gives me peace of mind to know that there is a good backup in a protected place.

I appreciate the peace of mind that comes with knowing my important files are securely stored and easily accessible whenever I need them.

Product was relatively complicated to set up but I’ve had help from Keepit which was very welcome.

Customer Service is excellent, they have helped me a lot.

I've set up the connector, and it's simply running. From time to time we do a restore test with selected data, but we never had any problems accessing backed up data.

Easy implemented full backup of our Microsoft Office 365 environment. Adding of new featues without increasing the costs.

It's easy to use, easy to introduce to new IT staff and the team behind seems very willing and open for new suggestions to integrations.

With Keepit we have the tool we need to fast and easy restore files to all of our users if they ask for it.

Very good backup-solution with good cost-benefit ratio.

I have a copy of onedrive and email of many of my users protecting critical information of the company, when we fire someone, we can be sure that critical information for us is not destroyed.

Good product, easy to use and with a good overview.

The  Ability  to restore both induvial  files and entire Sharepoint groups at the click of the button.

The product is easy to use, as most of the setup are wizard - like configuration. Even then should there be any queries the support was there to assist.

Also old user might be hard to find if exact timeslot when user has been in company is not known.

Great service and can see a clear path of what they are trying to achieve with this product, looking forward to more updates coming out.

Great service of Cloud-to-Cloud backup for M365 and many more.

The best thing about it: you don't need to do anything - it simply does its job in the background.

To many technical problems with installing and faulty softwareupdates.

This is a very reliable service, gives you good sleep knowing all 365 things are backed up on a secondary place.

Integration with Azure AD (now Entry ID) and a backup for Entra ID was a great addition to the must-haves.

We have very high privacy on user mails so we have very limited amount of users who may use the product.

Search functionality is very limited with search string restrictions and poor filter options for results.

Good product, easy to use, brings peace of mind.

One drawback of Keepit is its pricing structure, which can be a bit expensive for individuals or small businesses with limited budgets.

Ease of use and implementation, its a startup and forgett deployment, it just works.

Efficient and easy to use software providing you with an extra guarantee.

But worst of all to many updates that was supposed to make KeepIT an overall better product but in fact it just made the customer experience for us at least worse.

We have saved quite some files in Office365 through Keepit and it has never let us down.

We are very satisfied with the product knowing that our data is safe, ans the few times we've needed support it was delivered almost at once and to our full satisfaction.

Audit log is very precise even thought the looked mailbox is hard to recognize as log is based on id and onscreen you can see only human readable text.

Keepit are really interested and keen to know that their product is working for us. We have a named account manager who is quick to respond, knowledgeable and helpful.

The ease of implementation was fantastic. We were up and running in minutes.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Danish Krone

Keepit is a backup platform that provides organizations with a private infrastructure to protect data across Microsoft 365 cloud platforms, such as OneDrive, SharePoint, Teams, Exchange, Public Folders, and Groups.

Email Alerts

Data Storage Management

HIPAA Compliant

Web Access/Restoration

Duplicate Detection

Disaster Recovery

Continuous Backup

Version Control

Encryption

Automated Scheduling

Cloud Backup

Backup Log

Data Recovery

Incremental Backup

Multi-Device Support

Automatic Backup

Monitoring

Backup and Recovery

Secure Data Storage

Archiving & Retention

Third-Party Integrations

Real Time Synchronization

Compression

Data Capture and Transfer

Keepit offers you all-inclusive and predictable pricing, with no surprises awaiting you. 

Freshservice vs Keepit

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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