Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Overall, my experience with the product has been very good.

I really like this software, it provides you a great environment to work properly and i really love the differents options that we have.

The team at LogicManager are knowledgeable. I truly believe the present the best  option for development and understanding of the ERM model.

The software could be a little more customizable, especially in terms of ERM risk scoring methodology.

LogicManager is not the most sophisticated risk platform available, but it has so far been able to reproduce everything that we have been looking for.

LogicManager has been a great tool for our company, helping us to institute a repeatable ERM program with heavy involvement across the company.

This has enabled tracking, reporting, and visibility to processes that wasn't available before LogicManager. The Customer Support team has been amazing.

Additionally, the interface can be confusing for new users, which makes it difficult to get the most out of the software. Some of the features are also not as intuitive as they could be.

It has many other features that are integrated with risk, like vendor management and incident reporting.

We were doing most of our work in excel, which worked but having a system that is reliable, backed-up, and easy to manage is a win win for all.

It is quite expensive compared to other risk and compliance management solutions on the market. Additionally, I have found that the system can be slow and unresponsive at times.

The Horizon interface is super user friendly. We've run several of our user tests without providing any training, and the system is so intuitive they were able to complete tasks successfully.

Automation, having a centralized space for all stuff Vendor Management, and having a dedicated analyst for assistance/guidance.

Additionally, the software is very easy to integrate with other systems, making it super easy to bring all of our data into one place.

We have only been using the tool for about 6 months, but the LogicManager team has been a great partner.

My overall experience with LogicManager has been great. Our representative makes sure to answer all of our questions and concerns.

The customer service at the company is unparalleled, showing that the company truly cares about making their software product as effective for its users as possible.

Configuration for admin in Horizon is flexible and user friendly.

Risk,Compliance, Incident management  are most stress full arias in an organization. With LogicManager tool mentioned arias are smoothly functioning.

As a new user, I found it difficult to navigate.

It is a great software that has helped our business save time and money. It's a user-friendly interface and customizable features have made it easy for me to set it up and for our team to use it.

The Support Analysts that we meet with regularly are very good to work with and are very responsive. Once set, up the product is relatively easy to use and a clean interface.

Intuitive design and ease of use are strengths. Uploading risk factors and scores for first implementation was very helpful.

Customer support is readily available when needed.

This resulted in more questions from leadership which in turn resulted in targeted goals and better decisions around funding of projects.

The ability to easily customize the forms and reports is a big strength.

The system is quite intuitive and easy to use, but it can be a bit costly compared to other solutions on the market. All in all, I am very happy with my experience using LogicManager.

The help of our analyst and through the guided walkthroughs/webinars/articles (you name it) made learning the system so much easier.

Easy ability to develop incident reporting and roll that data into a one page report for our C-suite.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

LogicManager is a cloud-based solution that helps businesses implement and integrate all risk management processes in a customizable platform. The tool enables users to identify and assess high-impact risks and allocate the right resources to resolve them.


Features of LogicManager include risk maturity modeling, reports, dashboards, assessment templates and incident web-forms. The software lets users align the strategic goals of businesses with operational objectives by providing an all-time enterprise view of risks. Additionally, it comes with an ERM Practitioner’s Guide, which helps implement regulated policies, assessment criteria, procedures and workflows to settle risk management issues.


LogicManager comes with pre-built risks reports and dashboards to perform audits on vendors, compliance standards, incidents and more. Also, with incident management, it allows users to keep track of tasks and receive alerts on future audits.


The product is available via annual subscription and provides 24/7 technical support to customers.



Sarbanes-Oxley Compliance

Operational Risk Management

Legal Risk Management

Policy Management

Single Sign On

Risk Assessment

Risk Analysis

Disaster Recovery

Environmental Compliance

Risk Management

For Healthcare

Risk Reporting

Reputational Risk Management

Dashboard Creation

Risk Scoring

Data Security

Vendor Management

Risk Alerts

IT Risk Management

Documentation Management

Reminders

Compliance Tracking

Remediation Management

Incident Management

Summary Reports

Secure Data Storage

Real Time Analytics

Template Management

Assessment Management

Version Control

ESSENTIALS – starting at $10,000 annually
PROFESSIONAL – starting at $30,000 annually
ENTERPRISE – starting at $150,000 annually

Prices are averages; precise quotes are available on request: https://www.logicmanager.com/erm-software/editions-pricing/

Freshservice vs LogicManager

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