Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Because, as a financial company, we depend on the data, we want to retrieve the data ASAP. So this metallic solution is the very best option we have now.

There isn't any experience I could say that is bad. The experience I had with them was nothing but good.

Nice all in one product for cloud and on prem.

Metallic's support and success teams are receptive and helpful. We have been Commvault customers for many years and their support team has always impressed us.

Good interface and easy deploy. Price is low respect other similar products.

Deployment is hard, Troubleshooting  on the errors are very hard.

My overall experience with Metallic has been AMAZING. I can't say enough things good about them.

Java console GUI is very much good. Best on cross platform replication.

It gives us a peace of mind to work knowing that all our data is securely backed up and can always restore any data with few clicks.

Easy to use Commvault Backup tool and easier to install. We have VMs of all sizes and it's great for each one is getting Backup.

Replication is a advance feature in it. Storage, schedule, retention policies are best described.overall Strong tool and having multiple and required option in single tool.

Commvault backup and recovery tool is easy to understand and easy to use backup tool.

The interface is easy to use and it is easy to install and deploy.

It is very easy to use backup tool. GUI of Commvault is  easy to understand and we can easily recover the data.

The pricing the support and getting up and going was so easy. I call them the Apple of Backup solutions because its true.

Documentation is somewhat limited. IP filtering is not currently an option.

Our backs are failing every day since early April.

One touch recovery is the best feature in it. Best for the replication, Admin Console Dashboard is Good.

Price is very interesting option. Must improve some options but in my opinion, good option for use for SMB.

The restore feature is so good, in a way that you cannot tell that the file was removed, because Metallic puts it in the same directory path as it never left.

Best Disaster Recovery Solution with Excellent Customer Support.

It works, but is expensive and difficult to manage.

Admin console is best for the support. Can easily configure the Agent backup, Best tool for the SAP Clients Backup environment.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Commvault® Cloud is the industry’s only platform for cyber resilience, built to meet the demands of the hybrid 
enterprise at the lowest TCO, in the face of ransomware and other cyber threats. Commvault Cloud unifies the 
best data security with the fastest recovery, advanced AI, and the power of a broad partner ecosystem to help 
the world’s largest organizations reduce risk, minimize downtime, and keep business moving forward.

File Management

User Management

Device Management

Keyword Search

Graphical User Interface

VM Backup

Database Support

Data Storage Management

HIPAA Compliant

Backup Scheduling

Task Scheduling

Web Access/Restoration

Duplicate Detection

Multi-OS

Policy Management

Secure Login

Virtual Server

Risk Assessment

Disaster Recovery

Remote Update/Installation

Continuous Backup

Namespace Management

Data Security

Two-Factor Authentication

Risk Alerts

Encryption

Real-Time Notifications

Deduplication

Multiple Data Sources

Authentication

Automated Scheduling

Cloud Backup

Web Threat Management

Backup Log

Data Recovery

Incremental Backup

Commvault offers a range of packages designed to meet organizations’ diverse needs. Our packages provide flexibility, breadth of coverage, ultimate security, and cost savings. 
To learn more, visit: commvault.com/packaging


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